I have had numerous issues with my CenturyLink DSL service ever since downgrading from Prism TV to just data and I have had countless techs out to replace things and called in I don't even know how many times to try and fix things. Service will be damn near 10Mb for a week and then all the sudden i'll get 1.5 or even .50Mb down. Im tired of fighting with them to get things fixed and I want to know if it is possible to get out of my 1/yr agreement to switch to another provider? Anyone else done this? Thanks
Here they advertise no agreement and you can quit anytime you want to. If you did sign an agreement you might be able to prove they broke it by not providing the service you contracted for but you'd probably need a lawyer for that. It would be easier to just stop paying them but that might be harder then you think if you have the payment taken out automatically each month. If you aren't more than 18,000' from the central office it shouldn't be hard for them to get it working though except the 50 year old phone lines could be a problem.
If you do have an agreement read it again, sounds like they ar not holding up their end. Three things you can do report them to the BBB that group will notify they and if centurylink are members are motivated to take care of you. Second option is contact the attourney general for your state. The next route is to call the local news station that advertises the consumer fight back program, there is usually one amoungst the local broadcasters Ive seen some great work by them. Our in lLas Vegas is channel 13 ABC, The service is "you ask, we investigate" Suddenly with the bad press the company gets it's poop in a group for those people that contacted the news agency. The sqeeky wheel always gets the oil!