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JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

1 edit

JenSuisUn

Premium Member

Scarlett & London issues

Hello folks,

We've received an update from Rogers that the Packet Loss issue & Core Link issue should of been resolved.

In the likely hood that you don't see immediate results, please note that there is always a bit of balancing on the POI's that need to occur which may take a day or two.

Please feel free to provide feedback with your issues & results. To save time & troubleshooting, we ask that you Power Cycle modem & test from modem to a PC.

Thanks to all who have shown patience regarding this troublesome time.

EDIT :
I also would like to add that the ticket itself is not closed yet.
Rogers has asked that we watch during peak time & let them know if the issue persists.

Martin

darren211983
Premium Member
join:2011-09-25
London, ON

darren211983

Premium Member

Awesome, thats great news!!

I will be happy to update on speeds when I get home and will definitely check it out later on tonight!!

Thanks!!!!
redgrandam
join:2010-08-10
London, ON

redgrandam to JenSuisUn

Member

to JenSuisUn
Thanks for the update! We shall be sure to test this evening and over the weekend, hopefully all is good!

Dod you happen to know if they did any actual upgrade? Or did they just adjust or fix current equipment?
(in london)
cerberus
join:2011-09-21

cerberus to JenSuisUn

Member

to JenSuisUn
Thanks for the update. Will test and post the results this weekend.
Teknohe
join:2010-08-06
Etobicoke, ON

Teknohe

Member

Now that is good news on a Friday.

Fingers are crossed.

Teknowiz
join:2010-06-21
Canada

Teknowiz to JenSuisUn

Member

to JenSuisUn
Thanks for the update. Will test tonight and post results on speed at Scartlett during peek demand.
Shiver9998
join:2011-09-29
Oshawa, ON

Shiver9998 to JenSuisUn

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to JenSuisUn
Most excellent. I'll have a go at it tonight. Hopefully tonight I'll be able to watch some hilarious cat .gifs without having to let them load for 20 minutes first!
Teknohe
join:2010-08-06
Etobicoke, ON

Teknohe

Member

said by Shiver9998:

Most excellent. I'll have a go at it tonight. Hopefully tonight I'll be able to watch some hilarious cat .gifs without having to let them load for 20 minutes first!

You could load cat .gifs on your connection? I'm jealous.
Shiver9998
join:2011-09-29
Oshawa, ON

Shiver9998

Member

said by Teknohe:

said by Shiver9998:

Most excellent. I'll have a go at it tonight. Hopefully tonight I'll be able to watch some hilarious cat .gifs without having to let them load for 20 minutes first!

You could load cat .gifs on your connection? I'm jealous.

It was painful man. I would see a cat beside a box, and be all like "Whats he going to do?? Jump in the box? Is something going to jump out of the box??" Now I can finally find out!
Teknohe
join:2010-08-06
Etobicoke, ON

Teknohe

Member

said by Shiver9998:

said by Teknohe:

said by Shiver9998:

Most excellent. I'll have a go at it tonight. Hopefully tonight I'll be able to watch some hilarious cat .gifs without having to let them load for 20 minutes first!

You could load cat .gifs on your connection? I'm jealous.

It was painful man. I would see a cat beside a box, and be all like "Whats he going to do?? Jump in the box? Is something going to jump out of the box??" Now I can finally find out!

After around 10 minutes I could load the website that had thumbnails of the cat .gifs. If I clicked on a cat gif, I'd get a blank page or a still picture.

Rogers could be throttling cat .gifs too though.

Evil Gusgus
@bell.ca

Evil Gusgus

Anon

Things seemed better in London last night. I'll be sure to power cycle my modem when I get home from the lake.

chaos1105
join:2004-01-18

chaos1105 to JenSuisUn

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to JenSuisUn
FINALLY...thank you!
koreyb
Open the Canadian Market NOW
join:2005-01-08
Etobicoke, ON

koreyb to JenSuisUn

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to JenSuisUn
I had a feeling Rogers did something... My internet went down the other night around 2am. I'm on Scarlett
c_gadfly
join:2008-05-23
Toronto

c_gadfly to JenSuisUn

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to JenSuisUn
woo hoo... saved my weekend.
buttaknife
join:2007-06-01

buttaknife to JenSuisUn

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to JenSuisUn
Hopefully it's fixed. We'll see tonight.
Teknohe
join:2010-08-06
Etobicoke, ON

Teknohe to JenSuisUn

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to JenSuisUn
Shortly after 5pm:

qt31415926
join:2011-09-19
North York, ON

qt31415926 to JenSuisUn

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5:50 pm

This is when it usually slows down too. Awesssome!
tmash
join:2011-09-16
London, ON

tmash

Member

So far so good, I'm on a Docsis 2.0 modem so I max out around 15-16 Mbps


Teknohe
join:2010-08-06
Etobicoke, ON

Teknohe

Member

said by tmash:

So far so good, I'm on a Docsis 2.0 modem so I max out around 15-16 Mbps

[att=1]

Pretty sure your Docsis 2.0 is good for up to 30Mbps.
timx
join:2010-07-20
Dundas, ON

timx to JenSuisUn

Member

to JenSuisUn
18/1 at 6:20 when things are usually at around the 4mbps range

Looks like things are where they should be. Thanks for getting this resolved.
Erilan
join:2011-09-06
Etobicoke, ON

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Looking good so far. The slow speed/packet loss typically begins after 6:00pm.

ssherwood
Premium Member
join:2002-02-23
Toronto, ON

ssherwood to Teknohe

Premium Member

to Teknohe
said by Teknohe:

said by tmash:

So far so good, I'm on a Docsis 2.0 modem so I max out around 15-16 Mbps

[att=1]

Pretty sure your Docsis 2.0 is good for up to 30Mbps.

Thats its maximum speed on a completely unused single channel. (DOCSIS only uses 1 channel which have a maximum of 38Mbit total bandwidth available shared amongst all users also on the same channel, where D3 can bond multiple channels together - currently Rogers bonds 4 channels for D3 modems)

Rogers should never have upgraded the D2 modems beyond 10Mbit IMHO. The extra load placed on single channels by the higher speed has too much impact on the others sharing the same channel/bandwidth.

-- SS
Canarka
join:2011-09-19

Canarka to JenSuisUn

Member

to JenSuisUn
18/1 as well here in London. Usually at 1mbps or less. Earlier in the day I was hitting 30mbps. I expected the extra load to lower the speeds but 18 is fine with me. THANK YOU!
ahm2307
join:2011-08-16

ahm2307

Member

Looking good!


darren211983
Premium Member
join:2011-09-25
London, ON

darren211983 to JenSuisUn

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to JenSuisUn
Whats the best thing that happened to you this month????

My internet got fast at night again!!!! LOL
Canarka
join:2011-09-19

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North London.
londoner1
join:2007-04-26
London, ON

londoner1 to JenSuisUn

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WOW...thanks...

SB6120 here for those wondering
Subashan
join:2011-09-19
Toronto, ON

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Looks Good. 10/0.5 on DOCSIS 2.0

eweazel
join:2008-12-09
Etobicoke, ON

eweazel to JenSuisUn

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DCM475 Before unplugging and restarting modem.

redgrandam
join:2010-08-10
London, ON

redgrandam to JenSuisUn

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Getting full speed on express yay!! Even getting speed boost once again!