mad:The customer service is very arrogant,I can beleive that as they think they are the fastest service they have the bad policy that if somebody live with u in same address and move out u can't require the service under same address, That's nonsense!.
That's not just a Brighthouse issue. Lots of utilities (including ISPs) are like that. However, I agree it's bad policy.
Which market are you in? Have you tried to escalate the issue? Sometimes all it takes is hanging up on bad reps, until you reach someone who's willing to help you.
NV -- Adopting other people's animosity is The New Stupid.
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