New York, NY
Service has gone to shit
I agree. I, too, have been Speakeasy customer for over a decade. Once Megapath took over, my trouble tickets get ignored. Customer Service Reps spout technical bullshit (I'm a professional network engineer so I know when they're trying to snow me). And when they get called on it, they suddenly ignore me.
Performance seemed to go down the toilet after I was cut over to Covad links (at least the reverse lookups indicate it's covad stuff) -- I dropped from regular 1.48mb/s to 650kb/s service.
Calling them up on it, I get some burned out tech stating "well, the line tests clear".
I miss the old "chit chat" I'd have with service personnel, who weren't stumped when I was working from an OS that didn't have a "start menu" nor an "apple".
Right now checking out Verizon FIOS service; which gets good reviews. Honestly, though, after being a VZ customer (largely without choice) for 30 years, I'm very wary of giving them any business. Even VZ's ordering page is shafting me; but I definitely don't want to go the cable route.