| reply to JCohen
Re: [Cable] o.O said by JCohen:said by jibby:(TSI claims they put the order in on March 1st - soon we'll be coming up on 1 year and still no upgrade)
The March 1, 2011 upgrade were done in November, the new upgrades that they're waiting on I believe were ordered in November or December. Not those what March updates got installed, the second link did get installed, but it was full by the time they turned it on. The whole problem here was greed, they waited until to late to put stop sell on Dupont, they can blame Rogers all they want, at the end of the day they were selling capacity they didn't have, or do still 1 year later. I understand rogers dragging they feet on updates, but still you CANNOT sell what you dont have. Its has been little better of late, i'm guessing many have gotten royally pissed and left TSI. |
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Reviews:
 ·TekSavvy Cable
| the 'upgrades' that got installed around June/July? were the 2nd gig link, ordered even before March 1st.
the problem with that was that apparently Rogers didn't configure that upgrade correctly and even though there were 2 gig links they were still topping out at 1gig
once that got fixed, it only took a month or two before that 2nd gig got saturated, which probably would'n't have been that bad if Rogers had followed up with the March 1st 3rd gig link order and installed it in late Sept/November like they should have
not sure how 'we forgot your order' turned into 'well now you have to wait another 5 months because its a new order' but that's apparently how the monkeys at Rogers work
maybe TSI can't change how any of that happened, but they can change how they communicate with us about it. unfortunately, after another 2 months of silence i'm getting the feeling that isn't going to change either |
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 MerovingianCause and Effect
join:2011-03-31
Toronto, ON
kudos:1
·TekSavvy Cable
| I'd actually want them to drop in two 10GigE links into the Dupont POI. Two or three 1GigE links don't seem to be quite enough. Then theres that twelve week wait for manufactur & delivery, followed by install and configuration on the POI itself for the new equipment from Japan. |
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| reply to jibby
said by jibby:the 'upgrades' that got installed around June/July? were the 2nd gig link, ordered even before March 1st.
the problem with that was that apparently Rogers didn't configure that upgrade correctly and even though there were 2 gig links they were still topping out at 1gig
once that got fixed, it only took a month or two before that 2nd gig got saturated, which probably would'n't have been that bad if Rogers had followed up with the March 1st 3rd gig link order and installed it in late Sept/November like they should have
not sure how 'we forgot your order' turned into 'well now you have to wait another 5 months because its a new order' but that's apparently how the monkeys at Rogers work
maybe TSI can't change how any of that happened, but they can change how they communicate with us about it. unfortunately, after another 2 months of silence i'm getting the feeling that isn't going to change either
Thanks jibby! That sounds exactly right to me. It is a long a sordid story, nice to get all the details together in one place  |
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| Well, what they should do is put stop-sells before the nodes get congested. It seem like Teksavvy has tunnel vision, or something. Rogers has been doing this to them since they got into cable, but they keep taking their word for it. "Let's not put a stop-sell, because Rogers will surely deliver!" What they get for their incompetence to effectively place stop sells? Congested POIS, maybe a few hundred on each extra that they were able to sign up before the stop sell was put in to place, will ALL OF THEM having shitty service.
Good job, Teksavvy.
said by TSI Martin:If there was any news, I'd be sharing with the community. I myself am not receiving any updates, I just hit a wall when asking about it. Once I have anything significant I'll be letting you all know.
Anything significant? Why don't you just tell us what you know, because at this point anything regarding our situation that we don't already know is relevant. Transparency, people. Are you hiding something?
Dumb question, he's not going to answer it. |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | Wait till Rogers kicks the 24mb service up to 28mb and bumps up the other tiers.
FUN WOW. |
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| reply to jibby
said by jibby:Dupont was on the list of upgrades that TSI posted they ordered on March 1st
when it never got installed with the rest of the upgrades, TSI followed up with Rogers and was told that Rogers 'lost' or 'forgot' the order for Dupont
and that Rogers was treating it as 'never ordered' so a new order was placed in late September (again?)
at least that's how Marc explained it to me
Ah, the old "dog ate the upgrade order" trick. |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 | Mcnicoll has been waiting for a 4th gig-e since Rogers missed the install on Nov 18. It was pushed back to Nov 28, and that's the last we heard of it.
--
GO LEAFS GO! |
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| reply to Merovingian
Re: [Cable] Any Word on Dupont POI UpGrade Plans? something crazy is going on with my connection tonight, anyone else?
mine gets bad sometimes, but this is terrible |
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| Mine's way worse than usual too. Let's hope Rogers is up to something...but I'm not counting on it.
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| Yep, 'extreme' cable package here:
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| For me, it was fine around 10pm, then around midnight it was astonishingly bad. Just like the above posts, around/under 500kbit/s. |
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1 edit | reply to Merovingian
How do you like this reply from TSI?
"Taking a look at your trace it looks like there might be a more local issue that may need resolving. Can you post the same tests during time when you're not seeing the issue for our comparison?
We may not be able to open a ticket if it turns out to be only congestion."
What are the options for having another cable ISP? No Rogers and cap of more than 200GB/month. |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:2
·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| said by alex5908:What are the options for having another cable ISP? No Rogers and cap of more than 200TB/month.
No Rogers, not cable internet as they own the coax that is going to your house. I assume you men 200GB/month. |
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decxPremium
join:2002-06-07
Vancouver, BC | Well there are other independents selling cable internet through TPIA. |
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| reply to alex5908
said by alex5908:How do you like this reply from TSI?
"Taking a look at your trace it looks like there might be a more local issue that may need resolving. Can you post the same tests during time when you're not seeing the issue for our comparison?
We may not be able to open a ticket if it turns out to be only congestion."
What are the options for having another cable ISP? No Rogers and cap of more than 200TB/month.
Thing is, its not Rogers fault per say, its TSI that oversold capacity. There are few others independents selling cable internet in this are, haven't seen any complaints from them.
It was horrible last night, not that much better today and its not even night yet. NOT GOOD! |
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| To fkharper
Who exactly are you writing about? I mean independents.
Why are you still with TSI? |
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| reply to fkharper
Mine is OK today. I can stream with no problem.
Tracing route to google.com [74.125.226.81]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 26 ms 11 ms 10.126.94.129
3 22 ms 23 ms 16 ms gw03.slnt.phub.net.cable.rogers.com [66.185.90.1
45]
4 11 ms 8 ms 11 ms dupont1.cable.teksavvy.com [69.165.216.78]
5 13 ms 15 ms 15 ms dupont1.cable.teksavvy.com [69.165.216.73]
6 18 ms 21 ms 15 ms 72.14.212.134
7 16 ms 16 ms 21 ms 216.239.47.114
8 21 ms 21 ms 17 ms 64.233.175.98
9 34 ms 45 ms 18 ms yyz06s07-in-f17.1e100.net [74.125.226.81]
Trace complete. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
 ·Cybersurf Intern..
| reply to alex5908
said by alex5908:To fkharper
Who exactly are you writing about? I mean independents.
Why are you still with TSI?
I'm for example, on Distributel, same 24mb service, unlimited but MUCH CHEAPER, right now it's slowing down(I'm sure because I only have a DOC2 modem) and it's in the 18-21mb range.
"off peak" it's smooth as glass at 24mb. But then I might not be in a neighbourhood full of crazy users like me.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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| reply to decx
said by decx:Well there are other independents selling cable internet through TPIA. No.. There is other independent. Just two total, Teksavvy (along with several wholesalers rebranding Teksavvy) and cia/3web/distributel/acanac (they are all the same company).
That other company, whatever you want to call them, has had lots of overselling related problems themselves. They may be better in the DuPont area though, I wouldn't know.. |
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