Is Tech Support Stumped?

Author	All Replies
rdwilson Signum Occultus join:2001-01-22 Mckinney, TX	Is Tech Support Stumped? Can anyone figure this one out? Service Ticket... -------------------------- Main Issue: Voice Issue Summary: Linksys SPA2102 Dead VOIP down. Device has no power lights. Voltmeter shows 5 VDC at AC adapter plug. --------------------------- I guess they are stymied by the complexity of the issue as there has been no response for over 3 hours. Now I know that I can not expect a Rocket Surgeon or a Brain Scientist to reply. But I bet my 7 year old dog could answer this one. Seriously, does anyone know if I can just pick one up at retail, upload via TFTP the config file (I have my own copy) or is the MAC of each device used for authentication? -- "It is wise to disclose what cannot be concealed". - Friedrich von Schiller
	to forum · permalink · 2011-10-15 18:59:04 ·
rdwilson Signum Occultus join:2001-01-22 Mckinney, TX	Hmm. No reply for over 24 hours. Is Tech Support asleep at the wheel? I guess what I have been reading is true. We are paying a premium price for the old legendary Speakeasy support but are getting the very lame Megapath "ignore the problem/customer" treatment. Having been a customer for 10 years this is very sad indeed. Time to shop for price alone if Megapath is going to be as bad as AT&T... -- "It is wise to disclose what cannot be concealed". - Friedrich von Schiller
	to forum · permalink · 2011-10-16 16:18:18 ·

rdwilson Signum Occultus join:2001-01-22 Mckinney, TX	OK. 48 hours later I get a call from Tech Support. Since I am sure it's DOA (no LEDs but 5 volts at the wall wart plug), they offer to sell me a replacement for $89 US. Since I have the original config file and know how to TFTP, I will just run down to Fry's and buy one for $49. They said OK to that... -- "It is wise to disclose what cannot be concealed". - Friedrich von Schiller
	to forum · permalink · 2011-10-17 16:30:34 ·
NgtFlyer join:2000-07-09 Marietta, GA	reply to rdwilson Reading all of these posts, I am so glad I switched away from what Speakeasy turned into. Years ago, I had a DSL modem fail in the same way. The first line tech authorized a replacement and had it to me the next day. I had an awesome run with SE and they were an example of innovative services, liberal TOS and great support.. But as I said in my review, all good things come to an end, and sadly the days of Speakeasy's high standards and support are over.
	to forum · permalink · 2011-10-19 11:29:33 ·

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