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ak3883

join:2005-08-20
Horsham, PA
reply to Kristopher

Re: [HD] Basic Cable and HD

Comcast doesn't really support direct QAM tuning, so you'll likely never get accurate information when asking about that.

Most clueless CSRs hear "HD" and are programmed to think the only way to get HD is with an HD box. Local HD continues to be included with at least a limited basic subscription


Archivis
Your Daddy
Premium
join:2001-11-26
Earth
kudos:19
Sounds like you need to call again and take your chances with another rep, perhaps calling again a few times until you reach someone who may be interested in helping you. Try not to let them dig too much into your issue and log your call, making a call log history of you.
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Kristopher
Tarquin
Premium
join:2002-10-11
Tyrinaria
kudos:4
I'll try that. The thread I found on the comcast web site said that a lot of the problem was a block found in the local box (the one attached to the house) that stops some HD channels (the one I'm having trouble with) from getting in. It even references a recent change Comcast made, that coincides with the date I lost the channels. I'll call again after work today and see what happens.
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