Reviews:
 ·MegaPath
1 edit | Bait and switch on COVAD dispatch fee terms! I have been having problems with my DSL each time it rains. The second time I called in to complain about it, I was told the problem is probably on the ILEC side and they could not proceed until I agree to have a COVAD tech do an on-site check. I requested that the tech be sent out on a day it is raining since that is the only time when I can recreate the problem. The reply was that checking it out on a rainy day would be the *NEXT* step but only after COVAD has confirm there is no customer-side wiring issue. I was warned there would be a dispatch fee but only if the was a problem the COVAD tech needed to fix with customer controlled wiring.
When the COVAD tech came out, he found no problem with either customer controlled wiring or with the ILEC. He admitted there may still be a problem on the ILEC side but would not be able to detect it unless it was raining (hence my request previously to dispatch on a day it was raining instead of wasting both of our time on a day when the problem could not be recreated).
When my bill came, there was a $150 dispatch fee on it. I called the billing department to get it corrected. After reviewing the COVAD ticket, billing stated that any dispatch where COVAD doesn't find a problem on their side then the customer is charged regardless of if there is no problem found with the customer wiring. It doesn't matter to billing the terms that Megapath support stated. It doesn't matter to billing the that Megapath support ignored my request to only dispatch when it was raining. It doesn't matter to billing that the COVAD tech stated there may still be a ILEC side issue that does not show up for an on-site visit on a dry day. All that matters is getting their $150 for having still failed to fix the problem!
Has anyone had to deal with a situation like this?
Speakeasy was so great to deal with. They techs where knowledge-able, honest and problems got corrected quickly. Megapath just seems to be looking for excuses to squeeze their customers for more money without actually providing solutions. I want the old Speakeasy back! |
|
| said by chilinux:I want the old Speakeasy back!
Me, too. And it isn't going to happen. Abandon ship. |
|
|
|
 CylonRedPremium,MVM
join:2000-07-06
Bloom County | reply to chilinux
I will have to look at my records but I had 2 truck rolls earlier this year when there was an ILEC issue with my line and I don't believe I was charged anything by Covad\SE\Megapath.
AT&T gave us the runaround and it took 2-2.5 weeks to get them (AT&T) to fix their problem.
--
Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain |
|
 LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI | If no trouble is found while a Covad tech is on site, it is billable, if they find trouble with the Inside wiring, it is billable, however if they find trouble on the ILEC's end, it is NOT billable.
Reading the OP. It appears things happened the opposite that we (LBDSL) normal do things. We typically get the ILEC out first to prove a good loop to the DeMarc/NID. If there is still an issue, then we talk about doing a Covad dispatch.
--
Lightning Bolt Technologies |
|
Reviews:
·MegaPath
| If it is the policy that if no trouble is found to bill then why doesn't Megapath phone support know that is the policy?
I specifically requested the check be done when it was raining and phone support stated that unless COVAD first checked on the location when it was dry and found nothing wrong there was no point in having a COVAD tech standing in the rain at the NID (btw, there is a porch over the NID, it is not like he would be directly in the rain).
I was told that even if the problem could not be recreated unless it was raining, that I would NOT be charge unless there was a problem with wiring that I controlled.
It seems like Megapath phone support gamed the situation be lieing to me to make an extra $150 be doing dispatch at a time when I already indicated nothing could be found. Or, Megapath phone support is incompetent and is not aware of their own policies.
I'm still waiting for a call back from a supervisor that I was told to expect today. This method of billing me to avoid actually resolving the problem is probably going to end up killing my account with them. |
|
