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Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

2 edits
reply to Comcrap ATL

Re: Weekly Testing on Cablebox is everyday

yes I remember your complaint, however this testing was already authorized by the FCC. With the implementation of IPAWS in the near future the EAS alerts will be more relevant to your location so you will only see alerts that are for your location. Also new technology is being implemented that will use a banner across the screen instead of a forced tune event which is what your describing when you see these alerts. I detailed the differences in »Nationwide EAS Test 11/9 2:00 PM EST
You are incorrect that sat users dont receive EAS alerts, when as of 2007 they are required to by FCC regulations or else they have their broadcast license pulled and well essentially go out of business overnight, this goes for all providers. Your welcome to search youtube for their tests. As I've stated here »Nationwide EAS Test 11/9 2:00 PM EST and here »constant eas messages Comcast is doing authorized testing for preparation of the national test November 9th at 2pm for a period of 3 minutes. This same issue occurred last Tuesday in New Jersey as well as in Florida, and has occurred in other parts of the country as well. I understand your frustrations and can simply tell you it wont be an everlasting issue. All I can say is I apologize for the inconvenience this has been to you.

»www.9wsyr.com/content/news/real_···rss=1420



Newsjunkie21
CM Punk-WWE Superstar of 2011

join:2011-04-19
Brick, NJ

Apparently, there was some EAS testing on the Brick system around 5:30 this morning. That's according to my mom.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

yes they did testing in my area as well only this time they screwed something up and caused my equipment to force tune to channel 3, display EAS on the front panel and freeze up, and there wasnt even any notification, just QVC and the inability to respond to change channels or respond to remote commands. same thing happend to my Moxi.


uiopuiop

join:2002-09-27
Follansbee, WV
reply to Mike Wolf

What about weekly test twice a day?
Neighbors and I have been watching dead air. We see the boxes state that their has been a disconnection. The we see EAS testing twice a day.
It seems as if comcast is doing testing during peak hours.
What gives?


The Q

join:2008-06-26
Collegeville, PA

said by uiopuiop:

Neighbors and I have been watching dead air. We see the boxes state that their has been a disconnection.

I am guessing that you are seeing this disconnection notice on the smaller DTA cable boxes (about 8 inches square)

If yes, that is not testing but you should get a tech out to look at the signal levels as that could be the issue.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
reply to uiopuiop

Comcast is most likely installing new equipment or are replacing failing equipment in your area. It's probably a temporary yet annoying issue until its finished.


uiopuiop

join:2002-09-27
Follansbee, WV
reply to The Q

You mean the dta box has to have a higher gain to operate?
That would answer the disconnect issue. An answer that I don't really like.
Now you combine low signal problems with these EAS test being run many times a day and It appears comcast is just trying to upset their subscribers.
What really make one upset is it seems that they never, lose a home shopping network!
Then I get one of those messages that they are removing the preview for Showtime their current free period. Now, am I going to subscribe? It they cannot keep the regular programs up then what are my chances for premium?
Poor service does not make happy subscribers.


uiopuiop

join:2002-09-27
Follansbee, WV

We it seems now the big box is giving me 0x000 messages and promises that my service will restore shortly.
The dta boxes are ok on the same channels.
Now I tend to believe that comacast is doing some work if all my neighbors are having the same issues.

Now it Comcast is doing work why don't they put out a message? The put messages out to try and sell me some program ect. If they can do that then why not put a message out maintenance? It seems like its time to call the PUC.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

yeah they never actually use the messaging system for something useful like service interruptions.



Floppy

join:2002-07-03

The messages on the boxes are sent from the headend which only does maintenance between midnight and 5am. Service interruptions during the day are attributed to emergency field maintenances or outages.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

correct, but people have said they are awake during the 12am-5am timeframe and complain about the maintenance interruptions so a notice ahead of time would be appreciated.



Floppy

join:2002-07-03

Just because one doesn't have service between those hours doesn't mean its always due to maintenance. Unplanned outages can occur at any part of the day.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

oh yeah i totally understand that, and im not even sure where this discussion is going, I was simply suggesting a good use for the message system would be to notify customemrs of planned outages due to maintenance



Floppy

join:2002-07-03

Oh I agree with the ability of using the message system to notify customers of planned service interruptions. However the box drivers aren't programmed to send messages to customers on individual nodes. It's all or nothing and the majority of planned maintenances are restricted to an individual or a small group of nodes not the entire system.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

thats how they are currently programmed but theres nothing saying that cant change in the future.