said by VOIPoTim: said by NYC Girl:
Sorry, Tim, I had to cancel service as your Tier II wanted me to call a bunch of business contacts as part of the troubleshooting process. I managed to call one without any issues; however, I cannot prank call my business contacts to duplicate all of the issues. He didn't even mention resetting my router. I then said I would cancel and he gcancelled my accounfor me.
Perhaps more training for your tech staff? I must say I am disappointed that this didn't work out for me; however, I need to have a working phone in my home without using all of my cell phone minutes.
Sorry to hear that.
The reason they wanted thou to call the destinations you were having issues with was so they could watch the calls coming through live and track down your problem. Without replicating the issue or seeing the calls you had issues with, it's not really possible for them to find the problem or fix it.
I'm sorry that it didn't work out for you and wish you the best of luck with your new provider.