dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3319
share rss forum feed


azrale21

@pnap.net

[help] ATT dsl disconnect

My friends dad just switched to ATT Dsl , he gets about 9 megs average, occasionally after a week of it running fine the connection drops... He called ATT and they came out and fixed the line. It still continues to happen, one tech told him that he needs to drop his connection speed to 6 megs because it is to fast coming into the house and causing the drops, another tech mentioned that because his house was wired with CAT 3 cable it may also cause some issues. I find both of these comments very odd as DSL typically runs through CAT 3, and i don't understand why dropping the speed would fix anything if it works fine for a week before he loses internet. Any thoughts ??



dmxrob6
Premium
join:2005-06-24
Boonville, MO

Can you post the stats from the modem? With that information we should be able to help point you in the right direction.



azrale21

@charter.com

It is a Motorola MIPDSLA, he gets 9.1 MB download average until it quits after a week or so... also they gave him a Linksys e1000 wireless router.... hope that is what you are looking for.



dmxrob6
Premium
join:2005-06-24
Boonville, MO
Reviews:
·AT&T Southwest

We'll need to see the statistics page with the line stats. For the modem he has they can be accessed by having him go to the following url »192.168.7.254/wt108Stats.htm

It would also be useful to see the technician readout which can be accessed at »192.168.7.254/TechReadout.htm


azrale21

join:2011-11-25

sorry for the delay... i haven't been there in awhile. here is the info that you requested.

DSL Information
Line State Down
Modulation -
Data Path -

To Modem To Internet
Data Rate (kbps) - -
SNR Margin (dB) - -
Line Attenuation (dB) - -
Output power (dBm) - -
Loss of signal - -
Loss of frame - -
CRC Errors - -

PTM Information
In Octets 396
In Errors 0
In Unicast Packets 0
In Non Unicast Packets 8
In Discard Packets 14

Out Octets 512
Out Errors 0
Out Unicast Packets 0
Out Non Unicast Packets 8
Out Discard Packets 0

IP Information
Internet IP Address -
Internet Gateway Address -
Primary DNS Address -
Primary DNS Name -
Secondary DNS Address -
Secondary DNS Name -

IP interfaces
Address Netmask Name
192.168.7.254 255.255.255.0

Routing Table
Destination Netmask Gateway Interface
192.168.7.0 255.255.255.0 192.168.7.254

LAN Information
Modem IP Address 192.168.7.254
Modem Netmask 255.255.255.0
DHCP Address 192.168.7.64

Devices on LAN
IP Address MAC Address Name Status
192.168.7.64 c0:c1:c0:ca:87:ca 192.168.7.64 Active

Ethernet Information
MAC Address 74:56:12:9f:0a:80

In Octets 71615
In Errors 0
In Unicast Packets 924
In Non Unicast Packets 3
In Discard Packets 0

Out Octets 135105
Out Errors 0
Out Unicast Packets 1059
Out Non Unicast Packets 26
Out Discard Packets 0


azrale21

join:2011-11-25
reply to azrale21

This information is for use by your service provider in diagnosing problems.

1 Manufacturer Motorola, Inc.
2 Vendor ID 745612
3 Model Number 2210-02
4 Friendly Name Motorola Netopia 2210-02 ADSL Modem
5 Model Description Single Port Ethernet Modem
6 Model Name 2210-02
7 Serial Number 127913028422272
8 Hardware Version 1.0
9 Model DSL Firmware Version DSP 7.5.2.204, HAL 7.5.2.1
10 Model Software Version 7.8.7r9
11 Hardware Options
12 Software Options
13 Modem Configured True
14 Time Since Last Boot 000 days 00:08:54
15 Current Time
16 Time Servers
ntp1.sbcglobal.net
ntp2.sbcglobal.net
17 First Time Use 2011/10/15 03:08:23 GMT

30 Modem Health Status Ok
31 DSL Link Status DOWN
32 Time Since Last Sync 000 days 00:00:47
33 Loss of signal True
34 Loss of Framing True
36 Internet Status DOWN
37 Ethernet Link Status UP
38 802.1x Connection Status S_FORCE_UNAUTH
39 802.1x Last Connection Error none
40 802.1x Last Timestamp N/A

50 Test DSL Line Sync Fail
56 Test LAN Ethernet Connection Pass
57 Test Mac Bridge to LAN Ethernet Pass
64 Test Authentication with Network Skipped
65 Test IP to WAN Skipped
66 Test IP to LAN Ethernet Skipped
69 Test Validate WAN IP Address Skipped
70 Test Gateway Ping Skipped
71 Test DNS Well Known Host Query Skipped
72 Test Primary DNS Ping Skipped
73 Test Secondary DNS Ping Skipped
74 Test Mail Srvr 1 Ping Skipped
75 Test Mail Srvr 2 Ping Skipped
76 Test News Srvr 1 Ping Skipped
77 Test News Srvr 2 Ping Skipped
78 Test Web Portal 1 Ping Skipped
79 Test Web Portal 2 Ping Skipped

91 DSLAM Vendor Id -
92 DSL Line Mode -
93 DSL Training Mode Multimode
100 DSL Line Type -
101 DSL Line Interleaved Depth -

110 Default Device Enabled True
111 Default Device Mac Address c0:c1:c0:ca:87:ca
112 Default Device IP Address 192.168.7.64
113 Default Device Address Type Private
114 Service Provider Name
115 Service Provider Phone
116 Service Provider URL
117 Service Provider Help URL
118 Modem MAC Address 74:56:12:9f:0a:81
119 LAN DHCP Server Enabled True
120 DHCP Subnet Mask 255.255.255.0
121 DHCP Start IP Address 192.168.7.64
122 DHCP End IP Address 192.168.7.64
123 DHCP Default Gateway 192.168.7.254
124 DHCP Default Lease Time 001 days 00:00:00
125 Domain name
126 DHCP Leases Allocated 1
127 DHCP Leases Available 0

Rx Tx
140 Current Rate - -
141 Previous Rate 0 0
142 DSL Max Rate - -
144 Current ATTN DR - -
145 Current SNRM - -
146 Current LATN - -
147 Current SATN - -
148 Current TP - -

15 Min 24 Hour Yesterday
160 Time Elapsed 354 354 0
161 Chan Received Blks 294 294 0
162 Chan Transmitted Blks 294 294 0
163 Chan Corrected Blks 0 0 0
164 Chan Uncorrected Blks 412 412 0
165 HEC Vcnt - - -
166 HEC Tcnt - - -
167 HEC Ucnt 0 0 0
168 ICBE - - -
169 LCD 0 0 0
170 NCD 0 0 0
171 CVL 412 412 0
172 LCD Tx 0 0 0
173 NCD Tx 0 0 0
174 CVL Tx 0 0 0
175 LOF 1 1 0
176 LOS 201 201 0
177 LOSS - - -
178 LOL - - -
179 LPR - - -
180 ES 5 5 0
181 SESL 8 8 0
182 UASL 12 12 0
183 ECL 0 0 0
184 ECSL - - -
185 ECL Tx - - -
186 Inits - - -
187 FastR - - -
188 Failed FastR - - -
189 DSL Initialization Errors 0 0 0
190 DSL Initialization Timeouts 0 0 0
191 DSL Line Search Initializations - - -
192 DSL Loss of Margin Failures - - -
193 ISP Connection Establishment - - -

217 PTM Receive Cells 6
218 PTM Receive PDUs 9
219 PTM Receive Frames 9
220 PTM Receive Octets 440
221 PTM Receive Errors 0
222 PTM Receive Discards 16
223 PTM No Receive Buffers -
224 PTM Transmit Cells 8
225 PTM Transmit PDUs 9
226 PTM Transmit Frames 9
227 PTM Transmit Octets 576
228 PTM Transmit Errors 0
229 PTM Transmit Discards 0
230 PTM Transmit Queue Full -
231 DSL Rate Mode -
232 Conf Target SNR Margin -

Oct Err PkU PkNU Disc
240 LAN IP Tx 201339 0 2719 3 0
241 LAN IP Rx 279037 0 2930 9 0
242 LAN Ethernet Tx 321203 0 2930 26 0
243 LAN Ethernet Rx 239545 0 2719 3 0
244 LAN PPPoE Rx - - - - -
245 WAN IP Tx 0 0 0 0 0
246 WAN IP Rx 0 0 0 0 0
247 WAN Ethernet Tx 576 0 0 9 0
248 WAN Ethernet Rx 440 0 0 9 16

260 Ethernet Rate 100Mbps
261 Ethernet Duplex Full

272 NAPT Enabled True
273 Modem IP Address 192.168.7.254
274 Modem Net Mask 255.255.255.0
275 Modem Broadcast Address 192.168.7.255

293 Connect Mode Always connect
294 Idle Timeout -
297 WAN IP Address -
298 WAN Subnet Mask -
299 WAN Default Gateway -
300 Conf DNS Servers -
301 DNS Servers -
-
302 MTU 1500
304 WAN DHCP Server -
305 Lease Start N/A
306 Lease End N/A

320 LAN Device Table
Name
Type
IP
Mac
Leased Time
IP Rx
IP Tx PPPoE
Rx
Last Seen
Status
320a Ethernet 192.168.7.64 c0:c1:c0:ca:87:ca +000 days 23:55:21 - - - - active

321 IP Gateway Table
Type
Metric
Timeout
Status

322 IP Route Cache Table
NetAddr
Netmask
Type
GW
Metric
Timeout
Iface
Origin
322a 127.0.0.1 255.255.255.255 - 127.0.0.1 0 - Loopback -
322b 192.168.7.254 255.255.255.255 - 192.168.7.254 0 - -

323 Ethernet IP ARP Table
IP
MAC
Flags
323a 192.168.7.64 c0:c1:c0:ca:87:ca VALID



koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX
reply to azrale21

run a dedicated home run just for the modem with cat5 and a whole house dsl filter see if that helps. It is possible for any cat3 line 2 interferer causing your problems.