| reply to Optimus2357
Re: [CA] Horrible Frauduently Insufficient Bandwidth for MONTHS said by Optimus2357:Well first you probably want to keep the "law" thing on the back burner. Don't see how this has anything to do with legality, and it will only cause drama.
Now to address your points:
1. "30 minutes later he comes up with this BAFFLED look on his face..." And? What did he find? Talk about a cliff hanger.
2. What are your signal levels to you modem?
3. Was he getting decent speed when the tech was connecting direct to modem?
4. What is the upload that you pay for? 756? 1Mb?
5. Any of your barrack mates reporting similar problems?
6. "• Packet loss is irrelevant according to Speedtest.net" Huh? How so? Packet loss is VERY relevant. Way more so then latency.
7. "tweaked what? no tweaks other than turning off NAT in my router so I can play Xbox Live properly" I don't think you mean you turned off your NAT. Maybe that you forwarded the required ports to get a Open NAT? Anyway, if your getting the same performance with the router bypassed, it doesn't matter.
How does them not giving me what I pay for not have anything to do with lawfulness?
1. I said what he was "baffled" about later down the post.....
2. I said I didn't know how to gather those signals..............
3. I said what speed he was getting later down the post....................
4. I said what speed tier I pay for............................ Essential (which is 3Mbps Down / 384Kbps Up)
5. Yes others in the barracks have called in as well.
6. By irrelevant I meant I have zero packet loss.
7. Yes, I meant I 'opened' the NAT rather than leaving it on the default 'secured'.
If I were actually off work during the hours where the internet signal is fine, ie. NOT lunch break or in the evening I wouldn't be complaining. This is been going on for 5 months... calling customer support... going through the same BS... waiting for a tech... now the last guy who came out 2 weeks ago finally sees the problem, because he TAP'd directly into the line and CLAIMED to forward a trouble ticket, yet here I am... still complaining. If you're wondering how I took speed tests during those hours... I was using the 15 minute smoke breaks we get to run to the barracks and record the results.
Thanks for the reply... hope I covered everything, except for the signals... no idea how to obtain those. Also as a side note, when I was researching this crap last night I was up later than usual, and the internet signal completely dropped at 12:47am. I went to bed, because resetting the modem didn't do anything... when I woke back up 5 hours later it was back on, and the speed was fine. Now, I'm on lunch and the speed is back down to 1.07Mbps. |
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 Optimus2357Premium
join:2010-11-21
West Warwick, RI
kudos:1 | Yea, someone else can take this one. I'm not feeling it. |
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 bbeesleyVIP
join:2003-08-07
Richardson, TX
kudos:5 | reply to LovinZelda
said by LovinZelda : no idea how to obtain those.
you might just want to go ahead and register an account here and then send a PM to Coxtech1 or one of the other authorized Cox posters » Cox HSI Forum FAQ »Who are the authorized Cox employees that provide support on this forum? with the MAC address of your cable modem
They can then pull the levels from your modem as well as look at other information that is available historically in their tools that might lead to the reason for the issue - my bet is it is either transient noise in the return path or possibly congestion - either of which can be quickly checked by a Cox employee. |
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| reply to Optimus2357
said by Optimus2357:Yea, someone else can take this one. I'm not feeling it.
Oh darn...  |
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| reply to bbeesley
said by bbeesley:said by LovinZelda : no idea how to obtain those.
you might just want to go ahead and register an account here and then send a PM to Coxtech1 or one of the other authorized Cox posters » Cox HSI Forum FAQ » Who are the authorized Cox employees that provide support on this forum? with the MAC address of your cable modem They can then pull the levels from your modem as well as look at other information that is available historically in their tools that might lead to the reason for the issue - my bet is it is either transient noise in the return path or possibly congestion - either of which can be quickly checked by a Cox employee. Alrighty, I'll give that a try.
Thanks very much.  |
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Optimus2357Premium
join:2010-11-21
West Warwick, RI
kudos:1 | reply to LovinZelda
Just didn't want someone not to post thinking I was going to reply. You got help though. All is good. |
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