said by bbeesley:said by LovinZelda : no idea how to obtain those.
you might just want to go ahead and register an account here and then send a PM to Coxtech1 or one of the other authorized Cox posters »
Cox HSI Forum FAQ »
Who are the authorized Cox employees that provide support on this forum? with the MAC address of your cable modem
They can then pull the levels from your modem as well as look at other information that is available historically in their tools that might lead to the reason for the issue - my bet is it is either transient noise in the return path or possibly congestion - either of which can be quickly checked by a Cox employee.
Alrighty, I'll give that a try.
