said by sbrook:Please explain to me how a speed upgrade would cause more strain on the POIs when we're getting nowhere close to the advertised speeds during peak hours
What happened was that in the middle of the process, Rogers decides to upgrade the Express and Extreme tiers too. The two tiers that were the bulk of the customers ... Express went from 10 to 12 and Extreme went from 15 to 24 ... that's an increase of 20 and 50+% respectively. Whilst Teksavvy requested upgrades to their own POI connections, it wasn't fast enough to cope with this change of speeds from Rogers and their own dramatic increase in customers. Now, add to that all the delays Rogers puts in in installing the POI upgrades at their leisure.