aa_aa join:2006-11-15 Victoria, BC 1 edit |
aa_aa
Member
2011-Oct-22 8:40 pm
[BC] Lost IPIn the thread about "What is wrong with Telus phone techs" I had mentioned my troubles with a lost ip after trying to get a new server going. Well I just got off the phone again with Telus and have been told the following.
- Yes I should have been called back after the first call this am - No I should not have been on hold for 1 hr, that is poor agent tech support - Yes I should have been called back after the 2nd call this afternoon - It seems that tier 2 maybe passed it on to NOC (?) for a IP retrieval even though technically the ip still shows as mine...it's just not there or pingable. - NOC is closed - Hopefully tier 2 will call me in the morning - Sorry for the inconvenience.
All I can say is wow. I sure hope it gets straightened out by morning. I am not overly pleased that my 2 websites and irc service is down for that long.
EDIT: Seems it is all fixed up. Ironically still no call from Telus though. |