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uniqs
359
aa_aa
join:2006-11-15
Victoria, BC

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aa_aa

Member

[BC] Lost IP

In the thread about "What is wrong with Telus phone techs" I had mentioned my troubles with a lost ip after trying to get a new server going. Well I just got off the phone again with Telus and have been told the following.

- Yes I should have been called back after the first call this am
- No I should not have been on hold for 1 hr, that is poor agent tech support
- Yes I should have been called back after the 2nd call this afternoon
- It seems that tier 2 maybe passed it on to NOC (?) for a IP retrieval even though technically the ip still shows as mine...it's just not there or pingable.
- NOC is closed
- Hopefully tier 2 will call me in the morning
- Sorry for the inconvenience.

All I can say is wow. I sure hope it gets straightened out by morning. I am not overly pleased that my 2 websites and irc service is down for that long.

EDIT: Seems it is all fixed up. Ironically still no call from Telus though.