mngo6
join:2011-10-23
Sarnia, ON | Slow speeds with Acanac in the Kenwick Place Hey everyone, I was wondering if anybody else here is living in the Kenwick Place (Sarnia, Ontario) and what their ISP is etc.
I am currently with Acanac, and I have had no problems with them before. However now in the Kenwick on the 11th floor my 5Mbps connection has become crap down to below 1Mbps 80% of the day. I have called and checked with Acanac and they say I should be able to reach my max speed but I'm wondering if it could be a hardware issue here, like maybe old ass hell lines in the building? Would that cause huge instability in my speeds?
Last Result:
Download Speed: 363 kbps (45.4 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Sun Oct 23 2011 21:26:12 GMT-0400 (Eastern Daylight Time)
like seriously that is some crappy speed :S |
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 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5
 ·Cogeco Cable
| Re:Acanac, Inc. mngo6 how old is your router? If it is not that old then please call our tec support so they can help you. |For you to be getting good speeds and all of a sudden they drop like this there definitely is a problem and tec support will help you. I know you called before but please call them again. Maybe we might need to put a ticket in for someone to come out and check your lines. |
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| Lynn, if you say you're helping or at least trying to ..... get Acanac to clue in .... you know there's a problem ON YOUR END when customers in the Markham area are having the same network connection problems in Sarnia.... |
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mngo6
join:2011-10-23
Sarnia, ON | reply to Lynn
my router is reasonably new, however that isn't the problem because even when I connect directly to my modem the connection is shit. I was really please with my connection in my other address 10mins from here this past Jan-May However here it really has gone down the crapper.
If you put in a ticket for someone to come check the lines is there a cost involved and are you guys covering the costs? I hardly feel like I should have to pay, and I won't. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 Reviews:
·Cogeco Cable
1 edit | "If you put in a ticket for someone to come check the lines is there a cost involved and are you guys covering the costs? I hardly feel like I should have to pay, and I won't."
We are responsible for the lines from the pole to your demark point. If the problem is found to be there yes we cover the costs. The only way you would be charged is if the tec comes there and finds out it is an inside wiring problem as you are responsible for the wires inside of your home. If you think the problem is outside then you should have no worries. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 Reviews:
·Cogeco Cable
| reply to edward80
said by edward80:Lynn, if you say you're helping or at least trying to ..... get Acanac to clue in .... you know there's a problem ON YOUR END when customers in the Markham area are having the same network connection problems in Sarnia....
Like you have been told Edward posting it here does not get the problem fixed. You need to work with tec support. You sent a ticket in on Friday and I will repeat this here for you again. It takes 24-48 BUSINESS HOURS(weekends they are closed)for a response. It has been 24 business hours so far. If you feel your problem is not being looked after then send an email to feedback@acanac.com or call and talk to the support department to find out where they are with the problem. |
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Reviews:
 ·Acanac
| reply to Lynn
Hi, My DSL internet speed is down to 1.7 Gbs since September 16, They send me new modem - no help. Then Acanac blamed my internal wiring in the house even though it worked fine for years. They send tech and find nothing wrong with my wiring and they not fixed problem on their site too. In total I've spend close to 10 hours on phone with acanac and have not gotten it resolved. They blamed Bell. No responsibility was taken for their system or their actions. Requested full refund from billing - no answer. I will end up joining in a class lawsuit to get my money back, because they wont refund anything. |
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Reviews:
·Acanac
| reply to Lynn
Hi, My DSL internet speed is down to 1.7 Gbs since September 16, They send me new modem - no help. Then Acanac blamed my internal wiring in the house even though it worked fine for years. They send tech and find nothing wrong with my wiring and they not fixed problem on their site too. In total I've spend close to 10 hours on phone with acanac and have not gotten it resolved. They blamed Bell. No responsibility was taken for their system or their actions. Requested full refund from billing - no answer. I will end up joining in a class lawsuit to get my money back, because they wont refund anything. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 Reviews:
·Cogeco Cable
1 edit | Speed issues need to be sent to support@acanac.com so they can help you.
Edward what you don't say here is we have been trying to help you and you were told time and time again it takes 24-48 hours . Instead of waiting the time you open up yet ANOTHER ticket. Like we explained to you we need all the information in one ticket. Every time you open another ticket your name goes to bottom of the pile because they are answered in order they are received. You have not listened to anything we said while trying to help you. Your wires have been checked and there was nothing wrong with them but yet you refuse to believe it can be an older modem/router you are using. A level 2 tec will be working with you and there is nothing more we can do here. in order to get help you have to try to work with us not against us.
Mike they will refund you. i checked your tickets you sent me the numbers for in pm and it is being looked after. |
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