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This is a sub-selection from Service has gone to shit


Garibaldi

@speakeasy.net
reply to Tanster

Re: Service has gone to shit

Service support has certainly gone downhill since the merger. Wait times have gone from a few minutes to 25 or even 50 minutes. Ticket will stay open forever unless you call back to get status. If you get an ex-covad guy on the phone you are lucky and may get help. Otherwise, you are likely to get a helpless script reader that cannot understand any technical network issues; She would log the ticket and hang up.
This is a sub-selection from Service has gone to shit