|reply to Tanster |
Re: Service has gone to shit
Service support has certainly gone downhill since the merger. Wait times have gone from a few minutes to 25 or even 50 minutes. Ticket will stay open forever unless you call back to get status. If you get an ex-covad guy on the phone you are lucky and may get help. Otherwise, you are likely to get a helpless script reader that cannot understand any technical network issues; She would log the ticket and hang up.