mngo6
join:2011-10-23
Sarnia, ON | reply to Lynn
Re:Acanac, Inc. my router is reasonably new, however that isn't the problem because even when I connect directly to my modem the connection is shit. I was really please with my connection in my other address 10mins from here this past Jan-May However here it really has gone down the crapper.
If you put in a ticket for someone to come check the lines is there a cost involved and are you guys covering the costs? I hardly feel like I should have to pay, and I won't. |
 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5
 ·Cogeco Cable
1 edit | "If you put in a ticket for someone to come check the lines is there a cost involved and are you guys covering the costs? I hardly feel like I should have to pay, and I won't."
We are responsible for the lines from the pole to your demark point. If the problem is found to be there yes we cover the costs. The only way you would be charged is if the tec comes there and finds out it is an inside wiring problem as you are responsible for the wires inside of your home. If you think the problem is outside then you should have no worries. |
