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tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Reviews:
·Bright House Net..
reply to neonhomer

Re: [TV] Slow STB after 11pm

You need to set the picture size on the tv itself to fit the screen. The box should be set to1080i. The aspect in the menu should only stretch the sd channels. If your manually stretching with the aspect button on the remote make sure its set to normal and your on an hd channel when you adjust the tv aspect size


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
Problem is, setting the TV for the picture size on one channel doesn't follow to the next... Screwy TV...

Anyway - BHN is bringing out a Cisco HD STB tomorrow. Should fix the "no signal' issue. To be honest, this Samsung box is hit or miss. Sometimes it works every time, and sometimes it doesn't.

Shrug... At least BHN isn't going out of their way for this. The tech I have been working with will be in the area tomorrow, so she is stopping by with the Cisco box....
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
Neon it's not an issue getting boxes to you especially under the circumstances. Let me know how it goes.


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
New box is a Cisco Explorer 4642HDC. Doesn't have HDMI but does have component HD. I have a set of component HD cables, so I might hook them up later tonight.

This box is MUCH faster than the Samsung... considering it has a 700MHz processor, and the Sammy had a 250.. (Compared to the SA's dual 250s)... RAM is 128MB....

We were talking about the different tests that the DSAM tester does, and she had it in a test mode (Docsis I think), and it was showing a 8dBmV uplevel headroom. From her experience, a low headroom is problems.

She also ran a constellation test, and it was a cross between gain compression and I/Q Imbalance....

So, she is going to put in to have the drop replaced, as we do have squirrels, and they are also going to put in a boxed DEMARC (not sure if that is the right term... that's the term I used).
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
Sounds like she's on top of things....let me know how it goes...

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Reviews:
·Bright House Net..
reply to neonhomer
Sounds like shes taking care of you!!!

Just for reference for others though, les headroom isnt bad. As long as your under the max 54db transmit your fine. There is no difference in 0 db of headroom and 15 db of headroom for the customer experience. If you want to get real technical, its actually better for the cable plant to have LESS headroom to help reduce the possibility of noise getting back into the system.


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
She was telling me from her experience, that when she has seen a low uplevel headroom, she has found problems.

Regardless, they are supposed to be doing the drop changeout in the next couple of days...

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Reviews:
·Bright House Net..
I was just stating that for future people so that they dont freak if there transmit level is close or at the max. Just like anything else digital, Its basically an on/off threshold there isnt much of an in between.
Now, if your at the threshold and are having a signal deviation issue, then it would be better to be lower so that your not dropping off. If you having a deviation issue though its just going to get worse and worse until its caught and corrected so no matter where your at, its eventually going to get affected.

Im kind of surprised shes using the constellation test, I dont know anyone who uses that. I dont even know many people who even know what they are looking at when viewing that. Props to her for that one!


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
The tech I am working with is a lead tech for the area...

For the record, the "no signal" issues have gone away, but now we are back with the lag issue again. However, I am waiting for BHN to come out tomorrow to change the drop and install a proper DEMARC.

We will see what happens...
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2


Im surprised to hear of a female lead tech. I just met my first female tech the other day in a class, shes from polk county!!


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Yup... and she is very good at what she does!


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
LOL!!


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
said by BHNtechXpert:

LOL!!

NOT LIKE THAT!! Jeeze... LOL

I went to school with this person. She said my last name sounded familiar, and when I told her that most people knew my sister, and told her what my sister's name was, she remembered me and my sister.... Small world...
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
are you talking about the tech??


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to neonhomer
said by neonhomer:

said by BHNtechXpert:

LOL!!

NOT LIKE THAT!! Jeeze... LOL

I went to school with this person. She said my last name sounded familiar, and when I told her that most people knew my sister, and told her what my sister's name was, she remembered me and my sister.... Small world...

WOW you read way deeper into that than I did Neon
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~



neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
I know... I was messing around..... LOL


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
reply to neonhomer
For anyone following this thread. A contractor was supposed to be out on Saturday the 12th to replace the drop. They never showed up. Monday, a QA guy from the same company came out to "follow up" on the install. Boy was he pissed...

BHN was informed, and said contractor was supposed to be out yesterday to change the drop. No show again....

BHN informed.... again... let's see what happens next.
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Reviews:
·Bright House Net..
said by neonhomer:

For anyone following this thread. A contractor was supposed to be out on Saturday the 12th to replace the drop. They never showed up. Monday, a QA guy from the same company came out to "follow up" on the install. Boy was he pissed...

BHN was informed, and said contractor was supposed to be out yesterday to change the drop. No show again....

BHN informed.... again... let's see what happens next.

Sounds like someones gonna be in troubblleeeeeee lol


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to neonhomer
Hmmmmff...thank you Neon for the update. I'll get on it right now.


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
I want it to be clear... I am not blaming BHN, or the lead tech I am working with!

I am actually faulting the contractor...

BHNTechXpert - Sending you a PM in a second....


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
said by neonhomer:

I want it to be clear... I am not blaming BHN, or the lead tech I am working with!

I am actually faulting the contractor...

BHNTechXpert - Sending you a PM in a second....

I got it...thanks. Today turned out to be one of those suddenly busy days so forgive the longer than normal response.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~



neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
reply to neonhomer
This is coming from my modem...... things not good...

Time ID Level Description
Thu Nov 17 02:06:07 2011 73040100 Notice (6) TLV-11 - unrecognized OID
Thu Nov 17 02:05:40 2011 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Thu Nov 17 02:05:10 2011 82000500 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Thu Nov 17 02:04:50 2011 67040100 Error (4) DCC-ACK not received
Thu Nov 17 02:04:47 2011 67021600 Error (4) DCC rejected parameter invalid for context
Wed Nov 16 08:30:40 2011 73040100 Notice (6) TLV-11 - unrecognized OID
Wed Nov 16 08:30:21 2011 82000200 Critical (3) No Ranging Response received - T3 time-out
Wed Nov 16 08:27:54 2011 68000401 Warning (5) ToD request sent - No Response received
Wed Nov 16 08:27:53 2011 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Nov 16 08:27:10 2011 68000700 Critical (3) TFTP Failed - OUT OF ORDER packets
Wed Nov 16 08:24:35 2011 68000401 Warning (5) ToD request sent - No Response received
Wed Nov 16 08:24:23 2011 82000200 Critical (3) No Ranging Response received - T3 time-out
Wed Nov 16 08:23:02 2011 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Nov 15 04:29:11 2011 73040100 Notice (6) TLV-11 - unrecognized OID
Tue Nov 15 04:29:00 2011 2436694060 Critical (3) Booting up the cable modem
Time Not Established 68000200 Critical (3) DHCP FAILED - Request sent, No response
Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out
Sun Nov 13 21:47:46 2011 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Sun Nov 13 21:47:16 2011 82000500 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Nov 13 21:47:03 2011 82000500 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Nov 13 17:58:14 2011 2436694060 Critical (3) Booting up the cable modem
Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out
Sun Nov 13 17:57:00 2011 2436694060 Critical (3) Booting up the cable modem
Time Not Established 68000100 Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out
Wed Nov 16 08:29:59 2011 84000200 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Nov 16 08:30:15 2011 84000100 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to neonhomer
Neon aren't you still working with the lead? If not let me know and I'll address it tomorrow...


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Yes. I emailed the same data to her as well.....


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
Get with me tomorrow if you need to...


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
reply to neonhomer
Well, the guys in white vans were just here. They replaced the drop, put up a house box, and then came inside.

The tech found noise coming from the lines feeding two of the TV's. He checked, and it seems that the 19" CRT TV (A Magnavox) is generating noise. The line feeding my LG flatscreen was generating a little noise (around 15 Mhz I believe is what he said).

He installed two filters to work with the noise.

Signal is 37/-7 at the STB, and 45.5 / 2.9 at the modem.....
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to neonhomer
Thanks for the update!


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House Net..
This will probably be the final update.

With the Cisco box, the lag is hit or miss. Sometimes it works right, sometimes it doesn't.

As for the Internet, so far, it is working fine. I haven't had any dropouts.
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

tvm81a

join:2011-12-07
Oviedo, FL
Hello!

I know this thread is starting to age but I hope you don't mind if I butt in and say that I have experienced similar problems. We had a tech out and he checked the signals. He did some things to improve it but we still experience the same issues including:

- significant lag time when scrolling through the channel menu (can sometimes take up to 5 seconds after the button press to page up or down)

- occasionally there is an extremely long lag time when dealing with the "restart, look back, on demand" menu.

We are running a Samsung sh-3050 and only have one cable box in the house.

Any help would be very much appreciated!

(Completely unrelated: Does Brighthouse reset IPs or reset connections at midnight? Every night I lose internet for about a minute at exactly midnight, just trying to figure out if it is the router or not)


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
said by tvm81a:

Hello!

I know this thread is starting to age but I hope you don't mind if I butt in and say that I have experienced similar problems. We had a tech out and he checked the signals. He did some things to improve it but we still experience the same issues including:

- significant lag time when scrolling through the channel menu (can sometimes take up to 5 seconds after the button press to page up or down)

- occasionally there is an extremely long lag time when dealing with the "restart, look back, on demand" menu.

We are running a Samsung sh-3050 and only have one cable box in the house.

Any help would be very much appreciated!

(Completely unrelated: Does Brighthouse reset IPs or reset connections at midnight? Every night I lose internet for about a minute at exactly midnight, just trying to figure out if it is the router or not)

Hi there... PM me your modem MAC or IP address and I'll be in touch with you sometime tomorrow and we'll take a look at this for ya. As for the midnight thing...no we do not reset IP's at midnight but your issue is one I've heard of before with some routers...post back your make and model and we'll explore that as well tomorrow. I have to hit the sack for tonight...have a very busy day tomorrow
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~