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| [Extreme Plus] rogcesadmin login no longer working 10/26/2011 Can anyone else confirm that the 'rogcesadmin' login is no longer working on SMC3DGN router/modem ?
I'm having some network trouble at home and rebooted my router earlier thinking it might help, and I can no longer login using the usual l/p I had stored.
Is anyone else noticing any weird network problems with this hardware today?
Please let me know, thanks in advance
cheers |
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| Re: [Extreme Plus] rogcesadmin login no longer working 10/26/201 they recently did an upgrade to thier firmware, had same issue cannot get into rogcesadmin... |
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| reply to duckdown
I got a F/W upgrade on Monday (around 6.30am), and since then have had no end of troubles with my wireless. LAN ports are fine, but my WiFi is seriously screwed up. Have been back to the Rogers store twice for new N gateways, as I originally thought that was the issue, but now am not so sure.
Done all the usual troubleshooting (with and without Rogers techs). Changed encryption type, channel, bandwidth allocation (20 -> 20/40 and back), etc but the wireless still keeps dropping connection.
Doesn't matter what wireless device either (laptop, tablet, phone), they all have issues. Have a call due with Tier 2 support today, to see if I can get the old firmware back, as that worked fine.
New firmware causing the problem is 1.4.0.44-DNS-RRR |
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| Follow-up to above. Seems the issue is if you have multiple wireless devices on your network. If I shut down all bar 1 device, I have no issues. The second I try to connect more than one device, it kills the wireless.
Spoke to Rogers about it, and they said they were aware of some issues with some clients, and were' Working on a fix". No timescale given, but I expect another firmware update to be pushed out at some point 
Time to source that Motorola Surfboard........ |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | Or ask Rogers to turn off the wireless gateway functions on the SMC and then hang your own wifi router on there.
It works reasonably well as a modem only. |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17 | What a bunch of hogwash, especially for people that PURCHASED these things for $200. Poof Rogers updates the firmware and poof you cant change certain things.
I'd be calling asking for a refund.
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GO LEAFS GO! |
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| reply to duckdown
Is there anyway to change your mac address through cusadmin or do you need to do it through rogcesadmin? |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
 ·TekSavvy Cable
| reply to Frustrated
said by Frustrated : If I shut down all bar 1 device, I have no issues. The second I try to connect more than one device, it kills the wireless. My sister has had that problem since she got the SMC gateway over a year ago. They've changed it out 3 times, no difference.
The SMC gateway is a POS. |
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 StewyPremium
join:2007-12-12
Kitchener, ON | reply to duckdown
said by duckdown:Can anyone else confirm that the 'rogcesadmin' login is no longer working on SMC3DGN router/modem ?
The question remains, did they change the login to a router that you bought ?
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Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable. |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | They've routinely done this. |
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StewyPremium
join:2007-12-12
Kitchener, ON | said by sbrook:They've routinely done this.
*sigh*
I'll say this again, I hope that everyone realizes that by not turning off the wireless gateway functions on the SMC3DGN and using your own router, you are technically allowing Rogers to basically view everything on your internal network.
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Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable. |
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| reply to Stewy
@Stewy
Well, I bought the router, but Rogers still won't give me the login details. Seems the firmware upgrade has wiped the old (rogcesadmin) info, and they've refused to hand over what the new admin login details are (claiming they didn't know... Yeah right !)
Any suggestions (apart from buying a new router from someone other than Rogers) |
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| reply to Stewy
Yes. We bought it. And yes, they changed it without our permission or even without our knowledge.
They are real scumbags here at Rogers, what a bunch of lowlifes..
Guess we need someone to brute force the new admin password again.. |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | reply to Frustrated
Actually, the front line folks don't know. They have a program they run and it does the login for them. |
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| reply to HiVolt
Issues like this are why I purchased a stand alone modem and switched to TSI......
Rogers needs to start providing stand alone modems for their customers. |
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StewyPremium
join:2007-12-12
Kitchener, ON | reply to duckdown
said by duckdown:Yes. We bought it. And yes, they changed it without our permission or even without our knowledge.
They are real scumbags here at Rogers, what a bunch of lowlifes..
Guess we need someone to brute force the new admin password again.. My opinion is that Rogers by employing this type of "access" are using a faulty business procedure under the The Personal Information Protection and Electronic Documents Act. (PIPEDA)
The only way companies like this will learn is to file a complaint or an incident to the Office of the Privacy Commissioner under a privacy breach to The Personal Information Protection and Electronic Documents Act. Otherwise it's business as usual and they will continue to play dumb and put you at extreme personal risk to your data and privacy rights.
»www.priv.gc.ca/I_I/guide_e.cfm#contenttop
»www.priv.gc.ca/resource/pb-avp/p···ro_e.cfm
A privacy breach occurs when there is unauthorized access to, or collection, use, or disclosure of, personal information. Such activity is “unauthorized” if it occurs in contravention of applicable privacy legislation, such as PIPEDA,
Just because you are paying for an apparently "dumb" pipe internet doesn't give them the right to change the login credentials on a piece of equipment inside your own home without your knowledge or consent.
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Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable. |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17 | I wonder if one can file a complaint with the CCTS over this.
For people that bough these modems, this is a slap in the face.
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GO LEAFS GO! |
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StewyPremium
join:2007-12-12
Kitchener, ON | said by HiVolt:I wonder if one can file a complaint with the CCTS over this. For people that bough these modems, this is a slap in the face. Power does what it wants, and now they’re just more naked about it. Now they just put it right out front and say, "This is what we’re doing to you folks". And everybody’s got a cell phone that makes pancakes, so they don’t want to rock the boat. They don’t want to make any trouble. The people have been bought off by gizmos and toys in this country, and no one questions things anymore. - George Carlin |
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| Hey Stewy,
I have been a Rogers customer for my internet for a while now (I made the STUPID decision to purchase the extreme modem thinking it would save me in the long run and I did not want to have a term contract) and I have been using the admin (rogcesadmin) account for some time. I recently noticed the password change, came here, read the posts and am now in a battle with the office of the president to get the password. It is really not about the fact that I NEED all the available options to do what I want it's more the fact that I spent the money and got half the product. Since the office of the president is going to do me a "fat lot of good" and I hate getting screwed by the man, this is probably going to result in the termination of my Rogers account and the switch to Teksavvy.
Anyway, what I am really writing to you about is filing a complaint with the CCTS. I don't really care what happens to the complaint (I get the feeling there are dollar bills that make complaints like this go missing) I just want one submitted so that I can feel better about that situation. What I was wondering is if you could let me know what parts of the PIPEDA this is going against. I looked at your links and it looks like the first one is broken. The document itself is huge (»laws-lois.justice.gc.ca/eng/acts/P-8.6/) but I am going to go through it and make the complaint regardless. If you had any ideas where I could start that would be great. |
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 Pal
@teksavvy.com | reply to duckdown
I too can no longer log in to do my business... I bought my SMC from rogrers (brain fart) after a while I dumped rogers service for their horrible attitude. I use TS now and have been very happy, till now. How can rogers, a service I don't even use, lock me out of my own modem and without my permission?!! It's like having to get the dealership to pop the hood of you car every time you want to check the oil or add washer fluid.... While I accept and understand that upgrades may be required from time to time. I gave permission to no one to gimp the modem I own. Has anyone talk to SMC manufacturer about changing to a non RRR firmware.. or is that even available? Has anybody got the previous firmware ver to undo rogers bad intentions??
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