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InvalidError

join:2008-02-03
kudos:5
reply to Pal

Re: [Extreme Plus] rogcesadmin login no longer working 10/26/201

said by Pal :

said by InvalidError:

said by Pal :

Putting the SMC in bridge mode IS disabled. That is problem (.)

It isn't disabled, you just need to put in a ticket to have it switched.

Wrong!!!

Dozens of posts about people calling Rogers to have their SMCs switched to bridge on Rogers' forum disagree.


Pal

@teksavvy.com
Renal vs Owner

I wish I could help you out.....
I honestly feel bad you. You are batting zero and you just don't get it. Not even after multiple long winded explanations. Or maybe you are just a forum troll....


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to InvalidError
Invalid ... this is a TPIA customer who is using his gateway purchased originally from Rogers.

He can't call the TPIA to get it changed because they can't do it ... maybe they can submit a ticket if it gets understood through the email Rogers process (which I highly doubt).

He can't call Rogers because he's not a Rogers customer.

InvalidError

join:2008-02-03
kudos:5
said by sbrook:

He can't call the TPIA to get it changed because they can't do it ... maybe they can submit a ticket if it gets understood through the email Rogers process (which I highly doubt).

From other threads in the Rogers forum, requests to disable gateway functions appears to be fairly common and quick procedure.

Since Rogers only has Rogers to blame for sticking their firmware on people's devices, providing TPIAs some way of toggling the function seems like a mandatory courtesy unless Rogers wants to open some regulatory cans of worms... retail can have their gateways turned into plain modems with a 2-5min call to Rogers while wholesale cannot even though the TPIAs never asked for the locked-down firmware that prevents subscribers from taking care of it themselves instead of depending on ISP tickets to Rogers with 24+ hours delay for that.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
It's an easy enough procedure for the phone folks at Rogers, agreed.

Dealing with the email folks is an entirely different kettle of fish.

And you've found the soft spot in the whole TPIA mess ... Rogers has not and has shown no intention of providing TPIAs any access to things that could assist in troubleshooting or things like setting bridge mode on modems for example.

And Rogers is indeed to blame for this scenario and many others when it comes to TPIA.


Pal

@teksavvy.com
reply to duckdown
I went on the Rogers site and filled out the available complaint form. I invoked the office of the president by requesting to be elevated to the office of the president if they were unable to help. I was not surprised to I receive a prompt reply. The reply contained a password and login. It also contained a number to call for tech support. I tried the password and login. It did not work.
I called the number for tech support where I reached a somewhat disinterested fellow who informed me it was not a tech issue.....
I suspected the lack of help I would receive but called anyway to obtain a case/file number. With number in hand I felt I met their criteria for correspondence with the big cheese. I fired off mail to the Presidents Office and am waiting for the reply... Needless to say I'm not holding my breath....

Still hoping for the best.... Expecting the worst..... But at least there may be slim hope where no hope existed before...

I found a couple different consumer advocates. They work for competing news room. In the meanwhile I will do my homework. Should the Presidents Office fail to take interest I'll see if a push from an advocates news room can shift the outcome.

If that fails my next move it legal advice and in a final gesture I'll try to popularize a Gateway burning party on twitter.... Inviting all who are frustrated like me and the News people....of course....


Pal

@teksavvy.com
reply to duckdown
I'll keep this short and simple...

Everything I tried.... Every request for help at rogers has failed and Rogers is disinterested in my problem. No help is forthcoming. Tech support, elevating to supervisor or trying to get help from the presidents office all failed the customer service test......


Stewy
Premium
join:2007-12-12
Kitchener, ON
said by Pal :

Everything I tried.... Every request for help at rogers has failed and Rogers is disinterested in my problem. No help is forthcoming. Tech support, elevating to supervisor or trying to get help from the presidents office all failed the customer service test......

Now you're finally caching on, welcome to the real world.

Welcome to Rogers, questioning us is irrelevant, complaining is irrelevant. We are rogers, we will add your revenue to our own. Your internet use will adapt to service ours, from this time forward, you will be inspected, capped, throttled and managed by us. You will cease all questions, you will obey our terms of service and you will beg for support. Your kind will adapt to service us. Resistance is futile.



duckdown

join:2005-02-17
Brampton, ON
ain't this the truth!


Pal

@teksavvy.com
reply to Stewy
OK stewy then tell me...

Are you willing to actually back up your words.. or do you just like to biatch...?? I'm thinking of some kinda twitter action... you know actually do something (nothing illegal) or do you just like to hear yourself talk.....? I want to assure you I'm just getting started.
I was thinking twitter n a baby sledge to the SMC in front of corpRat head quarters...one by one in front of the camera..... In the major cities served (sort of) by rogers. Still formulating the full plan but it would involve Twitter, the Media, and as many unhappily entangled people as possible.... Umm Ideas are welcome.... got anything for me Stewy..?.... yes I'm challenging everyone who feels abused, ignored, or dumped on by rogers. Get off your collective butts n do something in a way rogers can't control. Something proactive, meaningful..... not just rag'n on the same old same old..... with no positive results...

OK Stwey you in??? ......anyone else?


Pal

@teksavvy.com
reply to Stewy
Ohh... Stewy

Persistence is not futile..... Only difficult.....


JimShorts

@74.198.9.x
reply to Pal
The reason they blocked it off was users were 'tampering' with the settings which makes the new home security difficult to manage.

As a former employee of Rogers, we were told not to provide the customers with the admin details incase they wanted to make changes to it. (Although, when customers called in to me, I changed the SSID to the customer's liking and the passwords to whatever they wanted. I didn't care. I'm here to help customers not piss them off)

Anyhow .. Someone said complaining to them is useless and I agree 100% because they know that.. no matter where you go, whether it's Tekksavy, Acanac, Distributel, whatever.. you're still going to use either Bell or Rogers lines.. So in the end, we're still giving them money.


Stewy
Premium
join:2007-12-12
Kitchener, ON
said by JimShorts :

The reason they blocked it off was users were 'tampering' with the settings which makes the new home security difficult to manage. As a former employee of Rogers, we were told not to provide the customers with the admin details incase they wanted to make changes to it.

Again that's fine but customers don't care about the reasons.

A) Give full access to the router they are buying.

or

B) Block the admin but also sell the equivalent of a cable modem.

You can't sell a car and then tell the owner that only the dealer can open their trunk to access the spare tire.


bfksc
Unlimited on Vmedia

join:2011-11-22
canada
said by Stewy:

Again that's fine but customers don't care about the reasons.
A) Give full access to the router they are buying.
or
B) Block the admin but also sell the equivalent of a cable modem.
You can't sell a car and then tell the owner that only the dealer can open their trunk to access the spare tire.

That's a bad analogy as manufacturers tried to tell owners that only the dealers could properly maintain their vehicles. Changing the oil at a quik-lube or similar was a warranty violation, was something they did (and still do!) with many owners. Not us though.

I agree though, that if we buy/own something, then the manufacturer or reseller has NO right to control what we do with that item. And they can not make changes without our express permission.

But hey, we're talking about oligopolies here, so they THINK they can do whatever they want.


Wozman420

@rogers.com
reply to duckdown
I just posted in the other thread, but figured it should be here too. I got Rogers to give me the new admin pass:
username: "rogcesadmin"
password: "nas00Rn7TU"
Change your passwords and disable remote management now!


Stewy
Premium
join:2007-12-12
Kitchener, ON
said by Wozman420 :

I just posted in the other thread, but figured it should be here too. I got Rogers to give me the new admin pass:

Yea but they probably change it every 30-60-90 days or so. So take it like a one time shot.
--
Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable.


Wozman420

@rogers.com
Actually, this is only the 3rd time in 3 yrs, so if it lasts me 11 months I'm happy. Shit, I'd even be happy if it was only 30 days, I've been trying to get this info since they changed it over a month ago! And if you change tje login, they cant access it. I have many clients who use the Rogers gateway (either cisco and the smc, but I like the cisco better) and it's a pain in the ass to call them every time I need to make a little change. Btw for some of them, even the cusadmin login was not working and the Rogers tech's don't even know how to open a port properly


DMZMax61

@rogers.com
Thanks Wozman420. As many here, I was also annoyed at the password being changed (SMC purchased). Is the password needed to push firmware upgrades?

Scanning settings reveals that WAN IP 99.242.201.170 is configured in the "remote management" section.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
No, but it may get reset when they push new firmware. Firmware is pushed by the MAC address.

Telek

join:2009-11-03
reply to duckdown
Anyone else notice that this new firmware has IPV6 enabled?


Arthur Winsl

@rogers.com
It was enabled before but there were no ipv6 leases being given out to customers until last week ago.

Telek

join:2009-11-03
My previous firmware image didn't even have the IPv6 status on the home page and I checked just before christmas.


Arthur Winsl

@rogers.com
Telek it's been a part of the code from 1.2.0.29.