Company Forums » Companies beginning with A » Acanac > Bell Notice: Upgrade from 5Mbps to 6Mbps.

Bell Notice: Upgrade from 5Mbps to 6Mbps.

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New Network Links and Speed Upgrade for GAS Services

Bell Wholesale is pleased to provide you with news about network changes and speed upgrades that will enhance the end-user experience for certain GAS clients.

New Network Links

Effective November 2011, new links implemented by Bell to augment our DSL network may not be subject to Technical Internet Traffic Management Practices (ITMP). ITMPs were introduced in March, 2008 to address congestion on the network due to the increased use of Peer-to-Peer file sharing applications during peak periods. While congestion still exists, the impact of Peer-to-Peer file sharing applications on congestion has reduced.

Furthermore, as we continue to groom and build out our network, customers may be migrated to network facilities where Technical Internet Traffic Management Practices (ITMPs) will not be applied.

Speed Upgrade

We are pleased to announce that our GAS residential 5.0 Mbps service will increase up to a maximum download speed of 6.0 Mbps, and the upload speed will increase up to a maximum of 1 Mbps.

ISP end-users in Ontario and Quebec who qualify will be upgraded following the same loop length and line conditions in practice today. The roll out for the speed increase will be conducted on a phased basis, starting October 20, 2011 and be completed by the end of the year.

There is no price increase associated with the speed upgrade. The migrations will be scheduled Monday through Friday, from 12:00 a.m. to 8:00 am. End users may experience a hit of approximately 30 seconds downtime during the migration. Please note that with the upgrade, you will need to ensure that the modems and routers you provide to your end-users are compatible to the new speed profile.

Network Capacity

With these initiatives, your end-users may experience higher throughput on Peer-to-Peer file sharing applications during peak periods. This may also impact the capacity of your network due to the increase in traffic. As a result, we recommend that you monitor your access to ensure you can meet the network needs of your customers.

We will continue to provide you with notices about network upgrades as they occur. In the meantime, if you have any questions about these initiatives or require additional capacity, please contact your sales representative.

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Will MLPPP Customers also get the upgrade from 5Mbps to 6Mbps.

Re: Will MLPPP Customers also get the upgrade from 5Mbps to 6Mbp

Thank you. I understand the rollout to all customers will be done by the end of the year, yet the residential DSL page NOW reflects 6M/1M in it's sales offerings to new customers yet the MLPPP page STILL says 5M/800k. I would assume if 6M/1M is available to advertise now to new customers both pages should have been updated at the same time?

Yes they should be and I just sent the owner an email about this matter.

I checked with Paul on it Lynn and posted a reply here:
»Acanac Employee Stole from Me - Acanac owner does nothing!
Looking forward to hearing the decision, fingers crossed.
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Fergless - Acanac Inc.

Thank you and I am looking forward to it too.

Update;

Beenat at the decision and there is alot of reading to do .

reply to Lynn

You will need to send a email to support@acanac.com and tell them you have not been upgraded. They will let you know what they can do.

Sorry to say this advice was 100% off the mark.

I emailed support at 1pm on Friday as you indicated as the proper procedure. At 3am on Saturday they replied and said you need to call us but sine we're only open M-F 9am-12am, and now closed you'll have to wait until after the weekend.

I presume they're closed monday as well in lieu of New Year's being on a Sunday. So now I have to wait til Tuesday.

A) If I wasn't going to be able to get DSL support via email you should have told me to call not email - i would expect if you work for the company you should know this.
B) If what I said in (A) is not the case and I should have been able to get DSL support by email then your fellow co-worker that wrote me back is the idiot.
C) Even if (A) is true, if they had responded in 11hrs I could have called the DSL line but now they waited until post closing and I have to wait until Tuesday before anyone even LOOKS at it let alone do anything about it!

This is another prime example of left hand/right hand not talking to each other and the 3-ring circus act at Acanac and poor customer service.

I'd like to know in your opinion which is correct (A) - you're wrong or (B) they're wrong (your coworker) - so I know which employee needs to have an email sent to feedback about retraining.

This is a joke!!!

"A) If I wasn't going to be able to get DSL support via email you should have told me to call not email - i would expect if you work for the company you should know this."

Jamesanddavid that is what support is there for. We can not solve your problems here as forum reps. If you need DSL support like you state above then the proper place to call would be support line. or like I said you can email them too. That is what the email support@acanac.com is in place for. You were not being mislead.

You CAN get help from them. They might have thought it was faster for you to call instead of emailing back and forth in case you had more questions. also they might have needed you on the phones to trouble shoot. I can't answer for them but if they told you to call they had a reason for doing it.

I will have second level look at it for you.

As far as you sending feedback you can do as you choose but I have done nothing but try to help you. If you remember correctly I did you get three free months through Paul giving his ok instead of the one you asked for. Maybe it is not up to your standards and if that is the case I apologize.

I am only here to give information. What you do with that information is up to you. I am not sure what you expect out of a forum rep but all we can do is pass on information. If I could do more for you I would but I do not work in the support department. You need billing help you email billing. You need support help you either email or call support. You need sales help you all the sales line.

Like I said above I will ask someone to look at this for you and hopefully we can get your profile raised to 6 Mbps.

Sent you a pm with results. You are now on 6 Mbps on all 4 of your lines. Not sure why you were told to call in for this issue as it was an easy fix.