Company Forums » Companies beginning with A » Acanac > Rogers to Acanac problem

reply to Lynn

Re: Rogers to Acanac problem

I checked your ticket and you should receive a reply this week. They were off for the weekend.

unfortunately, i still did not get an email and today is a friday lol

I just checked the ticket number you posted above and read the ticket. The cable department can not issue compensation for time lost. You are going to need to send an email to billing@acanac.com and explain what happened and ask for compensation for time lost.

i did, it was forwarded to billing on the same date

I just read your ticket and it it you stated " . A person from the call
centre from sales department as well as an acanac forum moderator by the name of "Lynn" at dslreports.com suggested me to demand compensation ".

I did not tell you to demand it but can't speak for the rep you talked to on the phone. Ask nicely for compensation to see what they could do for you but not demand . From what I am seeing in this ticket they updated your activation date to Nov.
19 which means they compensated you for down time. That way you were not paying for service when you had none.

Only thing I can suggest now if you are looking for more than that is to wait for the reply from billing.

Oh, sorry for twisting your words, wanted to rack up as much support as possible, hope that doesnt get u in trouble in the future.

I did not intend to ask nicely though, i thought a little anger would increase my chances. I've been too nice and too kind during the phone call attempts to resolve my problem. If i was more pissed off perhaps they would have been motivated to investigate my problem earlier. I also thought its perfectly reasonable to sound pissed off in that email for being put offline for 3 entire weeks solely at the fault of acanac, not that i wasn't pissed off when i first found out the truth.

I made a total of 2 requests that are remotely against the interests of the company: 1st email requested them to provide me with temporary dsl service while my cable internet gets fixed while making necessary partial payments (against policy to provide partial terms but lacked any reason to reject me since they are obligated to do something about this mess), 2nd email is this, which to both emails they never replied. So ya, not gona pursue this any further, a reply from billing is the last thing i expect this company, let alone granting my requests.

Oh well, whats most important is that my connection is healthy and running now. Im just glad acanac finally corrected their oblivious mistakes and i expect nothing more than that from them anymore. Small companies have extensive policies that excuse them from virtually any mistake they could possibly make.

Thanks though, for all the support and attempted help you provided throughout the struggle, at least you make effort to help those in need.

They have extended your account for time lost. I sent in a ticket asking them if they would and just got an answer for you.