 TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | reply to Tywin
Re: Canada Computer Kits [Extreme & Express] said by Tywin:I live within the York Mills POI, which is currently experiencing a stop-sell. If I go to CanadaComputers and pick up the Extreme starter kit, I will become a TekSavvy customer and will receive service?
What is the procedure for cancelling my Rogers service when picking up the TSI Extreme starter kit?
Yes, And if you do cancel your service with Rogers you can call us back 20 days prior to the disconnection & we can do a transfer of service or place a new connection.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | reply to just2cents
said by just2cents :you dont know what your ......shipping team..... is sendind to what retail location?
That would be because a company like Canada Computer who have multiple stores has a warehouse. We ship it to their warehouse & they take care of distributing it throughout the stores they have across Ontario. So to reiterate, I unfortunately don't know which stores & when they will have them available to the public.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | reply to dbusguy
Yes Vonage will work on Cable. |
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xdrag
join:2005-02-18
North York, ON Reviews:
 ·TekSavvy Cable
2 edits | reply to TSI Martin
said by TSI Martin:said by Tywin:I live within the York Mills POI, which is currently experiencing a stop-sell. If I go to CanadaComputers and pick up the Extreme starter kit, I will become a TekSavvy customer and will receive service?
What is the procedure for cancelling my Rogers service when picking up the TSI Extreme starter kit?
Yes, And if you do cancel your service with Rogers you can call us back 20 days prior to the disconnection & we can do a transfer of service or place a new connection. ....so you guys are opening a loop-hole for stop-sell? Two things wrong with this.
1) the new customer will hate their speeds because of the congestion (more complaints, more negative feedback)
2) What's the point of the stop-sell and, old customers are going to get pissed off. (more complaints, more negative feedback)
IMO, that's a terrible idea. No offense but I don't know how that idea got approved by management. New subscriptions should be put on a waiting list, they can wait. Priority can be given to those with the kit pre-purchased. Once the POIs and congestion issues are revolved, everyone will be happier.
Sure, people who are buying the kits and then finding out they they can't activate will be upset but what's worse is that TSI is knowingly letting them activate on a congested POI. That means they're subscribing to bad service and bad speeds. Sounds like something bell and rogers would do. |
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 dbusguy
join:2003-03-03
Mississauga, ON
 ·TekSavvy DSL
2 edits | reply to TSI Martin
Thanks Martin..I thought so and was pretty sure I had it when on Rogers as I've always had a dry loop with TSI. Getting older and memory ain't what it used to be 
Also, can you buy the extreme starter kit for the DOCSIS 3.0 (for possible future upgrade) and just order the express service? I mean, do you still offer the free activation and free 1 month for the lower plan? Thanks. |
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TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | reply to xdrag
said by xdrag:1) the new customer will hate their speeds because of the congestion (more complaints, more negative feedback)
When folks call in we do advised that there is a stop sell in the area & that they will need to expect slow speeds. They are doing this at their own risk.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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dbusguy
join:2003-03-03
Mississauga, ON | Is this the case for the wolfedale area of Mississauga?? |
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| reply to xdrag
said by xdrag:....so you guys are opening a loop-hole for stop-sell? Two things wrong with this.
1) the new customer will hate their speeds because of the congestion (more complaints, more negative feedback)
Correct me if I'm wrong, but if I am already a Rogers customer, am I not going through the same POI, and thus already experiencing this congestion? If my service doesn't get worse, I get more monthly cap, and my costs go down, then I don't think I'll be complaining... |
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resa1983
join:2008-03-10
North York, ON
kudos:1 Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
| said by Tywin:said by xdrag:....so you guys are opening a loop-hole for stop-sell? Two things wrong with this.
1) the new customer will hate their speeds because of the congestion (more complaints, more negative feedback)
Correct me if I'm wrong, but if I am already a Rogers customer, am I not going through the same POI, and thus already experiencing this congestion? If my service doesn't get worse, I get more monthly cap, and my costs go down, then I don't think I'll be complaining... It really depends where the problem is:
If theres a problem in your local area, everyone in the area will be affected.
If theres a problem at the POI before the Teksavvy link, everyone will be affected.
If theres a problem at the POI either with the Teksavvy routers (Rogers managed), or the links themselves (ie congestion), just Teksavvy will be affected. |
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| reply to TSI Martin
said by TSI Martin:said by xdrag:1) the new customer will hate their speeds because of the congestion (more complaints, more negative feedback)
When folks call in we do advised that there is a stop sell in the area & that they will need to expect slow speeds. They are doing this at their own risk. How about calling all existing customers in the stop-sell area at the same time and advise them that a new customer just joined and at his/her own risk they all will get lower speeds? All the risk was taken by just one customer for all of them. Yes, I am being sarcastic but this practice will piss off a lot of your existing customers starting with me. I am surprised you are open about this. |
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| reply to just2cents
said by just2cents :is this for real.....
you dont know what your ......shipping team..... is sendind to what retail location?
pls update the connectivity issues before you admit to not knowing where your sending what
Wow.. people just need to find *anything* that they can attack and b!tch about these days.. |
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| reply to TSI Martin
I don't understand why people think they need a Docsis 2 or 3 modem to use the supposed EXTREME speeds our horrible Canadian ISP's provide us. Docsis 1.0 modems have a maximum downstream throughput of 38Mbit/s (without overhead) so our laughable EXTREME speeds do not even come near that. That being said I have a supremely old and crappy Scientific Atlanta Docsis 1.0 modem, (the exact model escapes me at the moment) and I recently have had no problems downloading at consistent speeds of 2.8MB/s (25Mb/ss = something like 3.125MB/s) So uhh...thanks for the speed Teksavvy, I love your service, but why should people be buying new modems? |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12
·TekSavvy DSL
·TekSavvy Cable
| said by Thevoid :I don't understand why people think they need a Docsis 2 or 3 modem to use the supposed EXTREME speeds our horrible Canadian ISP's provide us. Docsis 1.0 modems have a maximum downstream throughput of 38Mbit/s (without overhead) so our laughable EXTREME speeds do not even come near that. That being said I have a supremely old and crappy Scientific Atlanta Docsis 1.0 modem, (the exact model escapes me at the moment) and I recently have had no problems downloading at consistent speeds of 2.8MB/s (25Mb/ss = something like 3.125MB/s) So uhh...thanks for the speed Teksavvy, I love your service, but why should people be buying new modems?
You really have no clue how it all works...
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GO LEAFS GO! |
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 GimliPremium
join:2006-01-03
l5a2o4
·TekSavvy Cable
·TekSavvy DSL
| reply to Thevoid
said by Thevoid :I don't understand why people think they need a Docsis 2 or 3 modem to use the supposed EXTREME speeds our horrible Canadian ISP's provide us. Docsis 1.0 modems have a maximum downstream throughput of 38Mbit/s (without overhead) so our laughable EXTREME speeds do not even come near that. That being said I have a supremely old and crappy Scientific Atlanta Docsis 1.0 modem, (the exact model escapes me at the moment) and I recently have had no problems downloading at consistent speeds of 2.8MB/s (25Mb/ss = something like 3.125MB/s) So uhh...thanks for the speed Teksavvy, I love your service, but why should people be buying new modems?
hey Bud, I in no way want to discourage you from posting in the forums or asking questions, but you really need to do a little reading before you type up something like what you wrote.
A Steam train from 1935 can go 35 km an hour, so can a 2011 Ford edge. The method in which the speed is achieved is completely different and has its advantages and challenges. Docsis 1 vs Docsis 2 and 3 are significantly different.
To put it another way, try calling Microsoft and ask them why Office 2010 wont run on your Windows 98 operating system. Docsis 1 is all but obsolete.
cheers |
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Reviews:
·TekSavvy Cable
| reply to Thevoid
said by Thevoid :I don't understand why people think they need a Docsis 2 or 3 modem to use the supposed EXTREME speeds our horrible Canadian ISP's provide us. Docsis 1.0 modems have a maximum downstream throughput of 38Mbit/s (without overhead) so our laughable EXTREME speeds do not even come near that.
DOCSIS is shared bandwidth. That 38Mb/s is shared with all your neighbours. Do you really think ~100 customers sharing 38Mb/s is going to result in everyone getting their full 24Mb/s?
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Taylor Byrnes |
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Reviews:
·TekSavvy Cable
| reply to Jucius
said by Jucius:Bloody hell.
I got tired of waiting on the kit and ordered my TSI cable with a shipped modem YESTERDAY.
At least the kit is finally out. 
You got "scammed" like how I did. |
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xdrag
join:2005-02-18
North York, ON Reviews:
·TekSavvy Cable
| reply to resa1983
said by resa1983:said by Tywin:said by xdrag:....so you guys are opening a loop-hole for stop-sell? Two things wrong with this.
1) the new customer will hate their speeds because of the congestion (more complaints, more negative feedback)
Correct me if I'm wrong, but if I am already a Rogers customer, am I not going through the same POI, and thus already experiencing this congestion? If my service doesn't get worse, I get more monthly cap, and my costs go down, then I don't think I'll be complaining... It really depends where the problem is: If theres a problem in your local area, everyone in the area will be affected. If theres a problem at the POI before the Teksavvy link, everyone will be affected. If theres a problem at the POI either with the Teksavvy routers (Rogers managed), or the links themselves (ie congestion), just Teksavvy will be affected. What Resa said is correct.
The current situation is that the Waterloo area is experiencing a congestion issue throughout the Roger's network. Both TSI and Rogers customers are affected.
Local node congestion affects both Rogers and TSI customers.
However, POI congestion is another issue. It ONLY affects TSI customers and that's because TSI does not have enough bandwidth for everyone to share.
Analogy: HP touchpads. Too much demand, not enough in stock to go around. Everyone is fighting for those units.
That's why, stop sells are in place to stop new customers from coming in and aggravating the issue. The only way this congestion is relieved is by upgrading the POI links. (Having new stock come in).
This issue only affects TSI customers. POI congestion has also been the topic of much backlash to TSI's reputation over the last two years.
I really don't get what's their strategy. Piss off old customers and tarnish their reputation for a few new customers.
I'm not here to troll TSI unlike other members. I'll leave this issue at this. However, i strongly feel that this is a terrible idea and TSI is going to piss a lot of their existing customers off.
On another note: My service has been running strong on the McNicoll POI since the 3rd POI link. I was one of the early adopters of cable though and experienced every one of the POI congestion issues. Not fun times. |
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| said by xdrag:I really don't get what's their strategy. Piss off old customers and tarnish their reputation for a few new customers.
I'm not here to troll TSI unlike other members. I'll leave this issue at this. However, i strongly feel that this is a terrible idea and TSI is going to piss a lot of their existing customers off. If they piss off their old customers for a few new ones, maybe the old ones will leave, freeing up the congestion issues; I still wouldn't complain 
Thanks to resa1983 and xdrag; the differences make sense now. Is there any word on a plan to upgrade the York Mills POI links?
What kind of speeds are people getting now? My old Rogers plan is 10 Mbit (I never upgraded when new plans came out, partially so that my excess bandwidth charges are capped at $25/mo); if I come close to that, it's still a win with the cost savings and getting away from Rogers.
-T |
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TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | said by Tywin: Is there any word on a plan to upgrade the York Mills POI links?
The upgrade requests for most of our POI's have been sent, we haven't received a confirmation date for the install.
Martin
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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JMCD23
join:2010-12-06
London, ON | reply to geokilla
How on earth is it a scam? That's like me buying a coffee at timmies for $1.60 when McDonalds has one for .39c right now. Is it timmies scamming me? No.
They are allowed to sell through other mediums, just like Bell and the Dell deals. Promotions are good for us consumers, if you missed out on it, tough luck. |
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