| Had U-Verse TV & 15Mbps Internet - now no longer available? I had U-Verse TV and Internet (15 Mbps) in my apartment for almost 1 year in SoCal. U-Verse was the ONLY provider in my apartment building (a 3 years old building). I moved out to NorCal due to my work for about 4 months and moved my service (same exact configuration).
Now I am moving back to SoCal to the SAME EXACT apartment and called AT&T to move my service. I was told that in my location:
- NO U-Verse TV is available
- U-Verse Internet is CAPPED at 3 Mbps
I called spoke with TWO different Customer Service Rep. and was told the same thing. I went to AT&T U-verse online and the above was shown - no TV and Internet capped at 3 Mbps.
I am puzzled: what exactly changed that made AT&T to not only cap the Internet, but remove the TV service entirely? Did AT&T just "remove" the fiber optics physically?
Anyone had this kind of experience? Keep in mind that I am moving to the same exact apartment, same unit, same building, same management company. |
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 fukitolSolon for PresidentPremium
join:2001-06-11
PonziWorld | Run, do not walk, to the AT&T Direct forum here. |
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fukitolSolon for PresidentPremium
join:2001-06-11
PonziWorld Reviews:
 ·Callcentric
| reply to lanwarrior
Oh, and a link to that forum:
» AT&T Direct
All posts you make in there can be seen only by you, and by AT&T techs. That way, you can post your full details in there, including name and address.
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Tutto nelle sanguisughe, niente al di fuori delle sanguisughe, nulla contro le sanguisughe |
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netboy34
join:2001-08-29
Kennesaw, GA
kudos:1 | reply to lanwarrior
There are two different flavors of Uverse. the type you had (VDSL/FTTH) then the one that this building has (ADSL2+ IP-DSLAM)
the later there is no TV, and max is 6Mbps your building is probably only in the 3Mbps range |
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fukitolSolon for PresidentPremium
join:2001-06-11
PonziWorld Reviews:
·Callcentric
| So, even though lanwarrior  is moving back to THE EXACT SAME APARTMENT, 15Mbps + TV is no longer offered? Someone needs a remedial reading class, methinks.
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Tutto nelle sanguisughe, niente al di fuori delle sanguisughe, nulla contro le sanguisughe |
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 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9
 ·SONIC.NET
·Pacific Bell - SBC
| reply to netboy34
said by netboy34:There are two different flavors of Uverse. the type you had (VDSL/FTTH) then the one that this building has (ADSL2+ IP-DSLAM)
VDSL/FTTH U-verse is very rare. Unless the apartment complex the OP is in was build very recently (within the last five years, or so), it won't have FTTH. Most VDSL U-verse is like what is near to me: FTTN.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| reply to lanwarrior
said by lanwarrior:I had U-Verse TV and Internet (15 Mbps) in my apartment for almost 1 year in SoCal. U-Verse was the ONLY provider in my apartment building (a 3 years old building). I moved out to NorCal due to my work for about 4 months and moved my service (same exact configuration).
Now I am moving back to SoCal to the SAME EXACT apartment and called AT&T to move my service. I was told that in my location:
- NO U-Verse TV is available
- U-Verse Internet is CAPPED at 3 Mbps
Do follow the suggestion to contact AT&T Direct. It anybody can sort this out, they can. OTOH, there may be a limited number of VDSLAM ports at the VRAD, and all are in use. So the fallback is a CO connection. Longer copper loop means slower DSL speed. Only AT&T Direct can figure that out.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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| reply to lanwarrior
Thanks for the advise! I am posting to "AT&T Direct" forum now and will provide updates here. |
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NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| said by lanwarrior:Thanks for the advise! I am posting to "AT&T Direct" forum now and will provide updates here.
Make sure to exercise patience, now: Don't bump, or reply to your thread. Wait a couple of days, and if something doesn't move, ask here. {Just saw your Direct topic appear; can't read it, but I can see the topic listed, as well as if anybody replies. Wait for them to reply, now.}
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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 mmay149qPremium
join:2009-03-05
Dallas, TX
kudos:48 | reply to lanwarrior
Sounds like this is an issue with provisioning for that apartment, another way you can get this issue taken care of is to go ahead and send an email to uversecare@att.com (the group I used to work for) and they will be able to look everything up and put in the right request to get the service activated for you (assuming you were actually supposed to be able to get it last time and you didn't get it when it wasn't green in that area because of a database glitch)
Hope that you can get a provider soon, keep us updated!
Matt
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I am no longer an AT&T Employee. Check out my kudos! »/profile/1626573
Have U-verse questions? Please email uversecare@att.com and they will assist you!!  |
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| Thanks for the information. I will email them and see what is the real story here. Hopefully it is indeed just a database glitch. |
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 joakoPremium
join:2000-09-07
/dev/null
kudos:5 | reply to lanwarrior
Just curious if you have tried checking for service at other units in the building or if there's an adjacent building with a different street address?
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PRescott7-2097 |
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| I have not moved yet (but got the apartment already), so I can't check with my neighbors.
I tried to enter a different street address that is close by to my apartment in in AT&T U-Verse Availability website, but it said AT&T U-Verse is not available at all. However, my apartment is located in the border of the city, so everything else is already on a different zip code and that is probably why.
I called the apartment manager and he himself was surprised when I said U-Verse TV is no longer available. He said AT&T advertise the availability in the apartment complex and he has a stack of AT&T U-Verse brochure in front of him. He gave me a number to call (866-636-6683) that is different than shown in AT&T U-Verse website.
I called that number and the CS told me the same thing: NO TV and Internet is only at 3 Mbps. I told her I had TV and 15 Mbps just 4 months ago in the same exact location, and she said that the "... database show there is no such thing in the last 12 MONTHS" (!!!) I told her I had my AT&T U-Verse bill right in front of me, where I have been paying for U-Verse TV and 15 Mbps Internet and I DID got those service since 2010.
She then changed her tune and said "AT&T probably had wiring issue and removed the TV and downgrade the Internet service". I asked her if AT&T will really remove TV service for 200+ units in my apartment complex including people that ALREADY subscribed to the service? She said "AT&T can remove U-Verse service for the ENTIRE ZIP CODE if needed to".
That sound like a big BS to me! I posted in AT&T Direct forum and emailed uversecare@att.com today, so hopefully I can get some insight to these bizarre issue.. sigh.. |
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 ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4
 ·AT&T U-Verse
| It is possible the VRAD shelf is full...
There was a neighborhood in my area that was turned "red" for a couple months while the Crossbox was expanded to support the 2nd VRAD shelf & also the 2nd shelf actually installed in the VRAD
There is another VRAD in my area that shelf 1 is almost full, and the Crossbox has yet to be expanded to support shelf 2. Come to think of it, the neighborhood is probably back to "red" - havent done an install there in a while, and the last one I did do, there were ony like 8 VRAD ports left on shelf 1 |
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| I hate to break this to you but ATT U-Verse has never offered 15MB internet. It's always been 1.5, 3, 6, 12, 18, and now 24. So I think your a bit wrong about what you had before. |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 | Technically what is now "Max" 12 Mbps down started out as Max 10 Mbps down |
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| reply to TheTruth
You are right, it's 18 Mbps. "15" stuck in my head because that's the average speed I always get when I had the 18 Mbps service at the old apartment. |
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| reply to ILpt4U
said by ILpt4U:It is possible the VRAD shelf is full...
There was a neighborhood in my area that was turned "red" for a couple months while the Crossbox was expanded to support the 2nd VRAD shelf & also the 2nd shelf actually installed in the VRAD
There is another VRAD in my area that shelf 1 is almost full, and the Crossbox has yet to be expanded to support shelf 2. Come to think of it, the neighborhood is probably back to "red" - havent done an install there in a while, and the last one I did do, there were ony like 8 VRAD ports left on shelf 1
Uh oh.. I didn't know about this fact. It is kinda puzzling though, because I am sure not everyone in my apartment complex uses U-Verse TV (some uses DirecTV, saw the satellite dishes back then) and basically now there is NO U-Verse TV at all for new tenant (or returning tenant like myself). Also, some of the apartment units are not facing South, which means no DirecTV either. So those people cannot get ANY TV at all, no DirecTV and no U-Verse.
I am going to call my apartment management team again and see what's their reaction when I told them the above.
But ILpt4U, assuming that the VRAD shelf is full, how is that affect the speed? I understand that a full shelf means that there will be no new U-Verse (TV or Internet), but since I CAN get 3 Mbps, what is stopping U-Verse to give me higher service?
For a moment, what is the best course I should take? Get the 3 Mbps, hence get the port connected, and wait until more ports open and upgrade the service? |
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NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| If you are offered 3 Mb/s U-verse Internet, you will probably be getting IP-DSLAM, which ties back to a CO, not a VRAD. At least it is my understanding that IP-DSLAM is only offered from COs.
Of course, I only have a very fuzzy picture of the way AT&T has things laid out; but it is my understanding that a VRAD need not supply all of the copper pairs out of an SAI box. In my neighborhood that would be impractical because so many of us are too far from the SAI box to qualify for VDSL service, even if there were enough ports in the VRAD.
But, yes, going with the slow service for now, and showing an interest in upgrading, might be one approach.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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| Thanks for the information, NormanS! I am still puzzled with the fact that just 4 months ago, I got U-Verse TV and 18 Mbps service, the works with no problem, and now everything come to a screeching halt, no TV and capped at 3 Mbps.
So at that time I must have VDSL, but then AT&T changed it to IP-DSLAM, which doesn't make sense.
BTW, there are TWO 3 DSL service offered by AT&T at my location (based on their website): normal DSL and U-Verse, based on their website. Normal DSL is $ 19.99 for 6 Mbps and the U-Verse is $35+ for 3 Mbps.
I am thinking iF AT&T really pulled out U-Verse in my apartment complex (no TV, capped speed at 3 Mbps), then I rather have normal DSL at higher speed but cheaper price, albeit that I have to get a phone service (about $20.00). |
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