Redondo Beach, CA
Out Of The Comfort Zone ? ! ?
This could also be a case in which an older person, who is accustomed to the "norm", is out of their element. I cant think of anything that I could complain about in regards to the service, which includes the install. Ok--I made things easier for the tech since I ran electric to the closet as well as pulled the outlet terminations there too. The pre-wire crew did the pull for the fiber weeks prior. The tech spent a total of "maybe" an hour, but that included talking about various things not related to the actual job. This was a complete new install which meant the tech had to install the ONT+.
The service has been excellent for the most part. There have been 1-2 times where my upstream was terrible and tech support was kinda clueless, so I waited it out and it returned within a few days. They did send me a new router, which I never used-- and need to return since the service restored itself. My speed is actually higher now then when initially installed (NICE).
My complaint---Lower the price a bit? Familiar story for everyone.
I find more problems on the servers which don't/can't send the data fast enough. 300MB/min is plenty quick.