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| reply to dowhatsright
Re: ATT Bait, Switch, and just don't seem to care. Update. Went through the whole process again.
First contact.
Second contact.
Promotions.
Back to billing.
Then to accounting. (I think....lost count of the calls and people...)
FINALLY someone helped me and applied credit towards the account from the beginning. Looked at the information, didn't give arguments, and had a supervisor ok the amount. Wish I had her name to give her credit. Full names can't be given in this department apparently.
Anyway, it appears at this point they have acknowledged their mistakes and are attempting to correct them. We'll see as the future bills come.
Quick recap:
Signed on for $19.95 6.0 DSL with AT&T-free equipment-12 month commitment.
Was being billed around $53.00 per month from the start.
After roughly 8 phone calls with 10 people and a total phone time of around 2 hours and 30 minutes, things have been resolved provide future billing reflects the correct amount.
Thanks for reading. | |
Reviews:
 ·AT&T Southeast
| hate to hear your troubles w/ AT&T,, but i'm glad you finally got to a tech who was able to correct everything.
i had to call and take call features off my land line, and had the intention of downgrading my DSL just to save $.... then when the tech i was talking to transfered me to the RETENTION dept, where they offered me an extra $15 off my DSL if i would keep the DSL 6.0 and the home phone.
so if you ever have a similar issue just ask to downgrade your DSL speed or have your home phone disconnected if they can't transfer you to the RENTENTION dept. | |
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