I hope the customer service line doesn't end up looking like the old AOL account cancellation problem from hell!
BTW, Comcast, Time Warner and Cablevision (maybe others) are committed to offering introductary offers @ $29.95 each for a year. So, to be able to "afford" that, they have to $$ jack up $$ the prices on EVERYBODY ELSE (read: the LOYAL customer base who wouldn't think of leaving them). They dare you to leave even though your loyal AND paying higher than $29.95 prices for your services. Though timing might come back to bite TWC... consumers are on a roll moving their money out of big banks.. and you KNOW how much of a hassle that is to close savings & checking accounts.. and if TWC's customers are one of those.. I think they're in trouble!!