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bennor
Premium
join:2006-07-22
New Haven, CT

Intermittent email authentication dialog box in Outlook 2010

Is anyone else having intermittent email authentication issues recently when using the "pop.att.yahoo.com" servers?

Using Microsoft Outlook 2010 with the "pop.att.yahoo.com" servers with two email addresses (xyz@sbcglobal.net), starting in the last week or so, every now and then, a dialog box pop's up in Outlook, when its checking for mail, asking me for my email account user name and password which are already filled in. Never had this problem until a week or so ago. Doesn't happen every time it checks for mail, just randomly at the moment.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
It has been an ongoing issue, ever since SBC partnered with Yahoo! Nobody has a definitive answer to the problem. Those of us who polled the POP3 servers with an MTA POP3 client never saw the problem without reviewing the client logs. MTA POP3 clients tend to poll the servers on a periodic basis, and the users polled the local POP3 server of the MTA, not the actual Yahoo! POP3 server.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

bennor
Premium
join:2006-07-22
New Haven, CT
I know others have previously reported problems but I haven't had this strange intermittent issue till the last week or so. It happens pretty consistently now once or twice an hour. I've always had Outlook configured to send/receive every 10 minutes.

This is the error message that gets generated when I don't click the OK button on the popup dialog box that has the user name and password fields filled out. It's slightly frustrating dealing with these random error messages.
Task 'xyz@sbcglobal.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR internal server error (6532)'


Rungel
Run A Mile Live Awhile
Premium
join:2001-12-05
CT
Reviews:
·Charter

2 edits
reply to bennor
Click for full size
I can't even log in any longer.. with my sub account or master account. I've gone to the main login and changed passwords a few days ago.. it started to get worse then.. now can't even get the mail.


DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
kudos:1
reply to bennor
A customer reported the SMTP issue just now. Looks like the recurring problem is getting worse.


Rungel
Run A Mile Live Awhile
Premium
join:2001-12-05
CT
I'm able to sign in.. but only after retying a half dozen times.


Rungel
Run A Mile Live Awhile
Premium
join:2001-12-05
CT
Reviews:
·Charter
reply to bennor
I thought i would set up my master account email.. so i did now i've been getting these with that account.

bennor
Premium
join:2006-07-22
New Haven, CT

1 edit
reply to bennor
This is the dialog box I get from time to time.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to bennor
said by bennor:

Using Microsoft Outlook 2010 with the "pop.att.yahoo.com" servers with two email addresses ...

It looks like they are changing? I can't test this now; I am not an ATTIS customer now.

»www.att.com/esupport/art ··· dCiDglLZ

For incoming email:

For outgoing email:

I wonder if AT&T is trying to make it easier for Yahoo! to cut off "Mail Plus" options to ex-AT&T subscribers who are still able to use their ISP email accounts?

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

bennor
Premium
join:2006-07-22
New Haven, CT

3 edits
said by NormanS:

»www.att.com/esupport/art ··· 0cJ1sxT8

I wonder if AT&T is trying to make it easier for Yahoo! to cut off "Mail Plus" options to ex-AT&T subscribers who are still able to use their ISP email accounts?

Interesting link. I haven't gotten any kind of notification that this was happening or that AT&T was changing the email setup. Noticed the Mail Plus on Yahoo while rooting around for reasons why I was getting the error. The above link states the following:
If you signed up for a free att.net email account after 6/12/11, you will not be able to use an email program (e.g., Outlook) with your AT&T email account.

Note: AT&T's POP/SMTP settings have recently changed to inbound.att.net and outbound.att.net. However, if you are using the old settings, they will continue to work.
The new settings are as follows...
Email Program Settings Field:
Incoming (POP): inbound.att.net
Outgoing (SMTP): outbound.att.net (requires authentication)
Incoming mail server: POP3
Incoming/Outgoing User Name: Full AT&T email address, including domain (e.g., test@att.net, test@bellsouth.net)
Incoming mail port #: 995, secure connection (SSL) checked
Outgoing mail port # 465, secure connection (SSL) checked
Will try these new settings and see what happens.

Edit to add: Made the incoming/outgoing server changes and they appear to work. Now to give it some time to see if I still get the error I mentioned at the start of this thread.

Edit to Add 2: Spoke too soon. Get the same error with the inbound.att.net server.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
said by bennor:

Interesting link. I haven't gotten any kind of notification that this was happening or that AT&T was changing the email setup. Noticed the Mail Plus on Yahoo while rooting around for reasons why I was getting the error. The above link states the following:

If you signed up for a free att.net email account after 6/12/11, you will not be able to use an email program (e.g., Outlook) with your AT&T email account.

This part is odd. Apparently, Yahoo! is allowing SMTP/IMAP access for their free accounts, for mobile app access.

Here is a sample of SMTP with a free '@att.net' account created on 10/26/2011 (about four months after the putative cutoff date):

And here is an example of accessing the Yahoo! IMAP server; same '@att.net' email account:

I have only tried these accounts with IMAP access, not POP3 access. I also created an '@ymail.com' account last night. I was seeing entries in my mail server logs announcing a mail host for the domain, and I wanted to see what the actual mail host name was: Not the same. Anyway, even that account has SMTP and IMAP access.

Anyway, they did change something, but I no longer receive ATTIS account email notifications because I am no longer an 'at7t Yahoo! HSI' customer.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Rungel
Run A Mile Live Awhile
Premium
join:2001-12-05
CT
Thanks NormanS helped me


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
You are welcome.
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