Reviews:
 ·ViaTalk
| Kudos to Vonage Tech Support My 8 year old Vonage Linksys Adapter lost its server registration this morning after a phone call. Reboots of things did not cure the issue. Time to make the support call commonly referred to as Support Hell. This was my first interaction with Support in about 5-6 years
The 1st tier agent spent about ~45 minutes trying this and that and when we started repeating the same steps, I asked for 2nd tier. She cordially said one moment and transferred me. It was about a 15 minute wait until a guy with a New Jersey accent answered. The issue was resolved within 20 more minutes.
All-in-all, I have to say that 80 minutes of repair time in six years is pretty damn good! |
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| So, what could they do over the phone that fixed it? |
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| reply to Waldothe3rd
The ultimate fix was all done on their end. At ~45 mins my patience with the lady in India (Do this, reboot that) was growing thin and she transferred me to 2nd tier as I requested. |
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| So, no idea of what was really done then, huh? |
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| none whatsoever... |
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Reviews:
·voip.ms
| reply to Waldothe3rd
While I'm no longer a Vonage customer, my reason for leaving had nothing to do with the level of technical support I received. They were consistently very good about answering my questions and attempting to find solutions to my requests.
The only painful interaction I've had with them was the support call I made after the termination of my service; I simply wanted to return the two VDV22-VD boxes I had acquired for my primary and vacation residences. I got the distinct impression that they couldn't be troubled to take them back, although in the end I did receive a pre-paid label to ship them.
While in the end their offering could not provide me with an economical solution for a very specific requirement, I still think they're a good choice for people with straightforward needs, are less technically-inclined, and are interested in significant savings over POTS. |
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