|reply to NoNeB |
Re: at&t uverse in kingsville TX
No Kitten please. My story has been going on for over a year now. Bottom line, fiber optics ends more than 2500 ft away and then pushed through old copper lines and then underground to house. They would not let me out of contract but I was allowed to drop the TV part so now it is just Phone and Internet with both go down several times a day. I finally filed FCC complaint after ATT Rep Nancy ID#NR8400 told me to go home and call her from house (phone don't work) so she could do a test. I reminded her phone did not work so she suggested I go around the neighborhood and borrow a cell phone to make the call. When my blood pressure finally calmed down I called back and goat a nicer person.
I also received a call from a ATT Supervisor asking when they could do to fix problem. They said FCC would not allow them to keep offering service if they could not do it 100% so they offered me $200 for all my time and aggravation. At lease I can watch TV when phone and internet go down.
Frustrated in Costa Mesa