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JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

[Cable] BRAMPTON Disconnects DCM 475

Hello folks,

We have a list of folks that we've been tracking with frequent disconnections in Brampton (modem reboot/lost of signal/ happens at least once a day). We believe we now have a solution to this.

If you could please Post in the »/forum ··· avdirect Forum with Subject : [Cable] BRAMPTON Disconnects DCM 475.

If you already have a thread, create a new one & reference the old one.

Thanks for your cooperation as well as your patience.

Regards,
Martin
dcorreia
join:2003-08-08
Mississauga, ON

dcorreia

Member

I have this exact same issue but on Bloor POI!
MiKE41
join:2009-08-25

MiKE41

Member

Wolfedale. Happens 2-3 times a day. The only explanation I've been able to come up with is that the modems firmware version differs from that of the "Approved Modems" list on the TekSavvy site. My modem was shipped to me from TekSavvy with this firmware installed.

»i39.tinypic.com/2ywa8ok.png

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

We've found that this firmware wasn't getting disconnected with the the customer I tested with in Brampton. You might be having some other kind of issue. Please post in the direct forum so we can have a look at your issue.
grunze510
join:2009-02-14
Cote Saint-Luc, QC

grunze510

Member

Unrelated, but I noticed in that screenshot and on the website that the SB6120/6121, D3GN, and DCM475 are listed as DOCSIS 2.0 modems.
PHLN
join:2003-07-31

PHLN to JenSuisUn

Member

to JenSuisUn
Hurray for solution!

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn to grunze510

Premium Member

to grunze510
I believe you misinterpreted it. Those modems will still work with the speeds offered for DOCSIS 2.

TekSavvy
Lite Cable*
TekSavvy
Express Cable*
*Lite Cable and Express cable will work with a DOCSIS 2.0 or DOCSIS 3.0 modem.

TekSavvy
Extreme Cable **
TekSavvy
Extreme Cable Pro **
**Extreme Cable and Extreme Cable Pro require DOCSIS 3 modem.
JMasonCA
join:2011-09-24

JMasonCA to JenSuisUn

Member

to JenSuisUn
Can we get an update on this?

I have posted in the direct forum and there is a master ticket open but I'm still stuck with STAC.02.08 firmware and getting multiple daily disconnects. I've had the modem reset several times in the middle of VoIP calls and then take 10 minutes to reconnect and I'm getting really tired of all this crap.

It is incredibly frustrating and TekSavvy's inability to get Rogers to move on this is going to drive us back to Rogers.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_ to JenSuisUn

Premium Member

to JenSuisUn
said by JenSuisUn:

I believe you misinterpreted it. Those modems will still work with the speeds offered for DOCSIS 2.

TekSavvy
Lite Cable*
TekSavvy
Express Cable*
*Lite Cable and Express cable will work with a DOCSIS 2.0 or DOCSIS 3.0 modem.

TekSavvy
Extreme Cable **
TekSavvy
Extreme Cable Pro **
**Extreme Cable and Extreme Cable Pro require DOCSIS 3 modem.

I think it would be better if they weren't listed twice as it's more confusing to the less technical consumer.
Babuloseo
join:2010-03-13
Brampton, ON

Babuloseo to JenSuisUn

Member

to JenSuisUn
I still get resets, frequently. Anyone know when this will be fixed?
akgray
join:2011-10-05
Brampton, ON

akgray

Member

Over two months for me no change, just a warning.

errorid
@teksavvy.com

errorid to JenSuisUn

Anon

to JenSuisUn
Don't know if this helps or not but I've got a 6120 and shit really is hitting the fan today. Down 5 times in last 5 hrs.
jebise
join:2011-05-14

jebise to JenSuisUn

Member

to JenSuisUn
Hmm what areas are you guys in, I'm In Brampton also near GeorgeTown and have not had any disconnects.

I remember a couple of months back when dumb rogers pushed out crappy firmware to all SB6120/Sb5101 user which caused the modem to reboot every few minutes. This was corrected with a newer firmware "SB_KOMODO-1.0.6.1-SCM00-NOSH" being pushed.

If you have a SB6120 then make sure you have the above FW version.
Babuloseo
join:2010-03-13
Brampton, ON

Babuloseo

Member

disconnected and reconnected today too, gets annoying.. really annoying.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

If you are still having the frequent disconnection issues, please post in the direct forum. Thanks.