Company Forums » Companies beginning with A » Acanac > Sporadic connection

Sporadic connection

If you are having speed issues did you check the post on the board here called "important"? If that is not the issue, then I would call our technical support team as there is nothing I can do here about speed issues.

I just posted that so you know.

I'm putting up with that and see what will happen with the new modem that acanac is supposed to have sent me to cover all bases.

Meanwhile, i'll go read the thread you mentionned above.
just went to read that thread and it's about cable.

Merci....Gaetan

Oh thats right you are on DSL. Sorry was not thinking straight
Hopefully that will solve the problem because it sounds like you are losing packets and it is causing time outs.

reply to Gaetan
I just went and checked your account and this is what I saw in notes so you will have to send back one of the modems before they will send your new modem out

Acanac, inc.
Corporate Office
1650 Dundas Street East. Unit 204,
Mississauga, Ontario,Canada
L4X 2Z3

2011-11-14 20:03:25( agent name removed for privacy): Cx has 2 modems and must return at least one before sending out replacement mac: 2474074400618 and 2474091206274. Ticket placed on hold - LUI-69043

Why do i have to learn about that from you Lynn.
acanac never sent me an email asking me to return a modem in order to get a new one.

I am not sure. I was hoping you would have your new modem this week.

Received a brand new modem from acanac this week, a netvito 5300 which i've setup as bridge and still getting disconnections and very very crawling speed even today as i write this post.
It took quite a while to connect to this forum here.
Darn slow speed is random and it last for a few minutes (very annoying while on forums).

Sounds like you need to talk to support again to find out what is going on in your area. You have now proved it is not the modem so there has to be another problem there.