[Connectivity] Connectivity problem in NW DC
Encoded MAC address bc3df039402171e7232383626cef977b267d3195
Having intermittent internet access - goes in and out every few minutes.
Phone (from RCN, VOIP I presume) is working, but connections are choppy so it's hard to talk.
Any help from RCN?
When you first posted this I couldn't talk to your modem so yea it was probably horked. Got pulled away and when i got back to it I see that it's working now... things better on your side?
Likewise the "MAC" you posted goes to a toshiba modem. If you were on the newer platforms you would have an EMTA. You must be on an older platform.
I'm at work. My daughter was at home. I gave her instructions for getting the encoded MAC address, and then used it in the post.
She found things so frustrating that she's at a local cafe where she can get stable internet.
So I suspect your initial fail to find the modem was due to the intermittent outage problem
Regarding the modem, yes we've had it for 5 years at least. Is it due for upgrade/replacement? if so, how?
strangely, when RCN "upgraded" its voice offering from wire to VOIP last year, they installed a second modem for voice.
Is there a way to get one box to handle both voice and internet?
any other thoughts? Or do I just live through another bad day?
If they installed a EMTA (probably made by Arris) that device is fully capable of supporting your phone and internet. It is a question of placement, but like if you are using wireless you can plug your router into it.
To switch to using a single device you would likely have to contact customer service. They can make the changes but you might want to make sure that your wiring is good. Or if you need the phone emta moved you would probably want a troublecall.
Now all that being said whatever happened if it broke your phone too the modem type doesn't matter. I don't know if it's still broken or not but it looks good right now from here. Is this "it just did it today" or has this been going on for a while. If it was just today it might be fixed now. if it's been going on for a while I'd recommend setting up a troublecall because there doesn't appear to be an outage in the area.
Thanks for your help. yes, it is an Arris, if I recall correctly.
I don't think the Arris supports DOCSIS 3.0, which speedtest says is available in my area. Of course, I don't think the old Toshiba supports 3.0 either. Does it matter?
I'm working from home tomorrow, so I'll try to do a switchover with customer service help. It would mean fewer lights in that room, too...