| [TWC] Wideband and your own modem I was told by support I cannot use a Zoom DOCSIS 3.0 modem and can only use the TWC modem I was given for wideband. Is this true?
I'm tired of TWC not being able to figure out why my SBG6580 loses connection and reboots every time I upload at full speed for more than a few seconds. |
|
 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | My understanding is that any D3 tier requires the use of a company owned modem.
Hob |
|
|
|
| Well it really stinks I have to use the SBG6580 which no one can figure out why it won't work. |
|
| reply to Wolfeman
Had a tech come by today to install wideband 30/5
He even gave me an option to choose whether i wanted the new speeds on my SB6120 or he would just give me a SBG6580. I made a wrong mistake and went with the SBG580(thinking it was newer and be more compatible from TWC's end)
It's a trash modem. Auto-restarts when upload speeds sustained at 5mb for more than 4 min. Can't even use 192.168 anymore cause it's password protected by Time Warner.
Should of took Amazon bad reviews that i read a while back with more than a grain of salt. I'm going to convince the tech coming tomorrow to either give me a Ubee, provision my SB6120 with the 30/5 speeds or switch me back to turbo on my SB6120. Fios just available in my area, but it's pretty much a rip-off if you don't get in bundled. |
|
cramer
join:2007-04-10
Raleigh, NC
kudos:5 | A few seconds of google should answer your question about passwords. (default: admin/motorola) TWC is not known to use custom firmware with the passwords changed. |
|
 kilrathi
join:2005-04-22
Rockaway Park, NY | in nyc, tw blocks access to their wideband modems... you cant do crap even see signal levels I have to call level 3 for them to read me signals when i have problems and even then i cant trust them... very annoying. |
|
| reply to Rev_Crack
That sucks. Im in SoCal. Luckily, I can login and fully configure my 6580 to my liking. |
|
| reply to hobgoblin
totall crap twc just wants to make money because everyone is getting wise and is leaving them for verizon fios ..
my sbg6580 is the same one twc is giving out for extreme and wideband bunch of crap and more lies from twc |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | said by cybercus2025:totall crap twc just wants to make money because everyone is getting wise and is leaving them for verizon fios ..
my sbg6580 is the same one twc is giving out for extreme and wideband bunch of crap and more lies from twc
As there is no charge for the modem thus no rebate if you used your own your post is flawed.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
|
|
 Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:21
 ·Frontier Communi..
·Verizon Online DSL
| reply to cybercus2025
Re: [TWC] Wideband and your own modem But that's only in FiOS areas. I wouldn't say everyone, either. I know a lot of people who are sticking to Time Warner but are in a FiOS area solely for the fact that they cannot get FiOS installed (apartments) or would rather not have to deal with the reports of trouble they've heard from others, mainly relating to fees. I also know of a few people who went with FiOS for two years and then hopped on over to Time Warner solely due to price.
Out here where there's no FiOS? It's pretty hard to find a DSL user out here these days unless they're on one of the country roads that isn't serviced by Time Warner, and on the flip side of that, where the Telco cannot provide service, Time Warner is stuck doing so. A lot of people use Cricket USB modems or dare I say it, Satellite (both are equally as bad) and I keep stressing to people to push to get Time Warner out to run lines down their street, as the Telco won't even bother trying to push a DSLAM out. Granted, $20,000+ is a lot to ask for just getting Internet installed... Otherwise, a lot of businesses I know are switching over to Time Warner Business Class over a Business account. A lot of schools I know in the area rely on Time Warner providing 300+Mbps lines (Probably Gigabit).
If Time Warner is itching for money, I doubt they are going to try and do it the way Frontier does it for example, by making modem fees mandatory. You get charged for their silly Wireless Cable modems (Those old RCAs that run like crap?) if not on Wideband/Extreme, unless that has since changed, but otherwise as far as I know the modem is included in the service. Ever since Time Warner completed the DOCSIS 3.0 upgrades, I've gotten to know some people who have Wideband and haven't had issues after I've helped them configure their XP Boxes and Ubee Wireless settings to maximize their performance. Granted, there's a street right around the corner from here that has a few of my buddies with Roadrunner service that have seen issues with packet loss on their Roadrunner connections every 10-15 minutes, but that's really it. |
|
| reply to hobgoblin
wrong |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | I am sorry but I am not wrong.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
|
|
| yes you are sir all twc wants is money because everyday tens of thousands are leaving them for better services elsewhere if they were not losing money then they would not be so expensive
and yes and doscis 3.0 modem is compadable yes i can see maybe not suporting my own modem but thats my choice funny how twc responds when a customer gives an real opion and when i need help twc is nowhere to be found |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | Firstly Sir i am not TWC. Secondly I post and help WNY people in this forum on a daily basis. What issues are you having?
Hob |
|
| well sir 2 things number one and this is what pissed me off the most a month ago i was told by twc that they had self install kits for doscic 3.0 modems i said to the woman on the phone ru sure because i know for a fact that the standerd wireless modem are now self install she said yes i asked if it was avalible at my downtown office she said yes i get all the way down there and they said this is simply not true after waiting over 20 minutes in line second i was told i can use my own customer owned modem and its the same one you give out when u install doscis 3.0 the sbg6580 when then they g call me back 2 weeks later and tell me i cant and a truck will have to install sounds like a money twc want im sorry sir but i have been taken by twc once to many times |
|
| reply to hobgoblin
well sir 2 things number one and this is what pissed me off the most a month ago i was told by twc that they had self install kits for doscic 3.0 modems i said to the woman on the phone ru sure because i know for a fact that the standerd wireless modem are now self install she said yes i asked if it was avalible at my downtown office she said yes i get all the way down there and they said this is simply not true after waiting over 20 minutes in line second i was told i can use my own customer owned modem and its the same one you give out when u install doscis 3.0 the sbg6580 when then they g call me back 2 weeks later and tell me i cant and a truck will have to install sounds like a money twc want im sorry sir but i have been taken by twc once to many times
sorry if this was posted twice |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | Sorry for the misinformation, did they charge you for the install?
Hob |
|
| i canceled i will use my own doscis 3 untill they have self installs do you have any ideal when that will be i like to think i can trust some one with twc |
|
DelmarPip
join:2011-10-15
South Padre Island, TX | reply to Wolfeman
hey i have an idea they have those new zoom modems at bestbuy ok so why not go down there and from there call timewarner cable and get them to pay for it makin it there modem then you take it home and install it problem solved i may try that but i suspect they wont do it but if they did it would be there modem not mine an everyone would be happy |
|
