Hi, My DSL internet speed is down to 1.7 Gbs since September 16, They send me new modem - no help. Then Acanac blamed my internal wiring in the house even though it worked fine for years. They send tech and find nothing wrong with my wiring and they not fixed problem on their site too. In total I've spend close to 10 hours on phone with acanac and have not gotten it resolved. They blamed Bell. No responsibility was taken for their system or their actions. Requested full refund from billing - no answer. I will end up joining in a class lawsuit to get my money back, because they wont refund anything.
Speed issues need to be sent to support@acanac.com so they can help you.
Edward what you don't say here is we have been trying to help you and you were told time and time again it takes 24-48 hours . Instead of waiting the time you open up yet ANOTHER ticket. Like we explained to you we need all the information in one ticket. Every time you open another ticket your name goes to bottom of the pile because they are answered in order they are received. You have not listened to anything we said while trying to help you. Your wires have been checked and there was nothing wrong with them but yet you refuse to believe it can be an older modem/router you are using. A level 2 tec will be working with you and there is nothing more we can do here. in order to get help you have to try to work with us not against us.
Mike they will refund you. i checked your tickets you sent me the numbers for in pm and it is being looked after.
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