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WS customer
Anon
2011-Nov-19 6:11 pm
[Network] speed drop: 3mbps to 0.3mbps most evenings= most eveniHave recently increased from 1.5mbps plan to 3.0mbps and was pleased to actually experience that speed. however, it doesn't "stay" at that rate. It falls to 1/10 of the 3.0mbps plan. 4 out of the past 5 evenings. (I'm paying attention and an inflated bill for a service i don't get). this is in S/W Arkansas. I guess i can call WINSTREAM CUSTOMER SERVICE? |
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Re: [Network] speed drop: 3mbps to 0.3mbps most evenings= most eI am replying to my own post, above, in rural Arkansas... in southern Montgomery Co. It took me a while to remember my user name, etc. SO, bandwidth drops to 0.5mbps download (about same upload) from 3mbps daily. in evening hours. at present, it's at 0.4 mbps download; with 0.57mbps upload.
QUESTION: will it ever get better? Are there any (reasonably priced) alternatives? Is there any way to ask WINDSTREAM for a discount based upon lackluster results?
Thanks, for any advice. assistance.
regards, Pablo |
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WS customer
Anon
2011-Nov-20 9:14 am
These 1st 3 posts are all by the same guy. it's a hassle to log in. but here is what I've discovered. For what it's worth. I turned off the router/modem; waited a few minutes & turned everything back on. Speeds increased-- not to 3mbps as advertised, but closer to 2mbps. later, when slowed down again (I was trying to watch football game on laptop). I repeated process. speed increased again. regards, Pablo |
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IowaMan Premium Member join:2008-08-21 Grinnell, IA |
IowaMan
Premium Member
2011-Nov-20 10:48 pm
Go to » 192.168.254.254/ then Device Info, Statics then xDSL and screenshot/upload here or write down the current stats. Admin is for both username and password |
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Windstream Premium Member join:2009-03-31 Twinsburg, OH |
It sounds like there may be a provisioning error (probably caused by your recent upgrade). Please post your information in » Windstream Direct so that I can investigate. Chances are this is a very simple fix. Aaron Support Specialist II |
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Windstream |
to WS customer
Have your speeds stabilized?
Aaron Specialist II |
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pabloAR
Member
2011-Dec-11 10:09 pm
Thank you for your interest. No, speeds have not stabilized. I've gotten used to slow evening speeds. During day or early A.M. no problem. 7 PM to 11 PM or so... slows from 3Mbps to less than 1/5 or 0.6Mbps-- tonight is barely 1/10 or 0.3Mbps... it's too slow to capture via DSL global broadband test at speedtest.net presently at:
regards, Pablo |
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pabloAR |
pabloAR
Member
2011-Dec-11 10:16 pm
I think this is what kind of info you wanted me to share with modem stats... ah! I don't seem to know how to a screen capture! let me try that again... (as an attachment) regards, Pablo |
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Windstream Premium Member join:2009-03-31 Twinsburg, OH |
I have posted a response in the direct forum, also I have one of our network analysts monitoring your connection during peak hours. When/if we see a problem we will be able to form a plan of attack.
Aaron Specialist II |
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Aaron: Very kind of you to attend to this matter. I hope that i can remain a Windstream customer. Frankly, in my rural area there are no "economically reasonable" alternatives for broadband service. Though speeds have dropped since you "re-provisioned' (?right terminology?) my connection... it seems more stable, so far. regards, P. S. (Montgomery Co. Arkansas) current speeds (mid day, local time) (as good as it gets)
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Windstream Premium Member join:2009-03-31 Twinsburg, OH |
Keep an eye on it and let me know if anything changes. Currently your operational mode is set to interleaved which is more stable but it does sometimes impact the overall speeds or the ping times.
Aaron Specialist II |
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pabloAR
Member
2011-Dec-14 11:22 pm
well, FYI... the current status is as follows: (in rural Arkansas- 30 miles west/southwest of Hot Springs )
the configuration at speedtest.net can't load (too slow?)
but DSL test at SPEAKEASY gives 0.07 mbps download; and 0.13 mbps upload ... |
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pabloAR |
FYI: update. what network looks like - speed is back up to normal in the early A.M. hours. regards, Pablo
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Windstream Premium Member join:2009-03-31 Twinsburg, OH |
pabloAR- We have found some cable issues in your area that is interfering with broadband signals. Technicians will be in you area over the weekend and probably the first part of next week to resolve the errors on the line. I have posted specifics for you on the Direct forum.
Aaron Specialist II |
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pabloAR
Member
2011-Dec-15 10:22 pm
Thanks, man... I'll give you some feed back. BTW, it (speed) looks pretty good this evening. regards, Pablo |
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pabloAR |
pabloAR
Member
2011-Dec-15 10:25 pm
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pabloAR |
pabloAR
Member
2011-Dec-15 11:02 pm
[Network] DSL drops 3mbps to 0.3mbps each PM-Montgomery CO, ARKFYI: "decent" speeds not last; by 9:45 (less than 1/2 hour online)-- speeds are at: 0.45 mbps download; 0.63 mbps upload (per speakeasy; not able use/read/configure at this low speed to "speedtest.net" regards, P. |
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Windstream Premium Member join:2009-03-31 Twinsburg, OH |
Re: [Network] DSL drops 3mbps to 0.3mbps each PM-Montgomery CO,pabloAR- Just wanted to remind that you should see some technicians out in the area over the weekend and early next week working on the cables. Didn't want you to be surprised if you saw them poking around.
Aaron Specialist II |
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pabloAR
Member
2011-Dec-27 10:13 pm
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pabloAR |
to Windstream
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pabloAR |
pabloAR
Member
2011-Dec-27 10:20 pm
I've tried replying to last post from technician, Aaron... twice. but reply disappears? here is what I'm trying to share: typical "evening" results of 3mbps subscription/service.
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Windstream Premium Member join:2009-03-31 Twinsburg, OH |
I will start digging back into it. I apologize I haven't seen your posts. The cables you saw being worked on were one of the main feeds for the equipment in your area. I will let you know what I find.
Aaron Specialist II |
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Windstream |
Apparently the technicians are in the process of conditioning all the lines while they are assigned to the area. They are doing this to avoid future problems. While they work on individual spans the traffic from the span they are working on is re-routed to another span causing utilization issues (slow speeds). This is not an over-subscription issue, it is a physical issue. I apologize that I was not aware of the amount of time/work it would take to get the trouble fixed. The technicians are still working on it and should have it resolved soon. I will give you a specific repair schedule as soon a I get one. I do not expect that it will take more than a week or two longer (worst case scenario). Again I apologize the work has been this in-depth and has taken so long to complete. Have posted account specific information for you on the » Windstream Direct forum. Aaron Specialist II |
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dear Windstream tech, customers: apparently the problem persists. FYI: tonight's "connection speeds" for 3mbps subscription service... regards, Pablo
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pabloAR |
pabloAR
Member
2012-Feb-11 10:04 pm
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pabloAR |
pabloAR
Member
2012-Feb-11 10:31 pm
This test result is approximately an hour later... 9:30PM CST... again, this is a 3mbps subscription "bundled" plan (can actually hit that 'speed' in the early morning hours...) regards, Pablo |
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jin17 join:2012-01-15 Hazard, KY |
to WS customer
Re: [Network] speed drop: 3mbps to 0.3mbps most evenings= most eYeah, alot of us are having the same problem. I have the 3mb plan too.
They told me the estimated time (this time) is march something. Then again...it's been screwed since sometime last year. |
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hullo. it seems of late (following some brief period of general improvement) that Windstream DSL subscription (3mbps) just doesn't provide the speed advertised/purchased... not sure if this "temporary" but all these "temporary" dips/hits/drops in performance run together. most of today "best" download speeds were less than 0.5mbps; I post this for "the record" at approx. 7:30PM CST... regards, Pablo
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pabloAR |
to jin17
odd, my post from last night seems to have evaporated... anyway, on 2/24/12 (friday) at approx 8:30 PM CST i got download speeds of about 0.2mbps (on a 3mbps subscription account). I thought things were some better tonight, so here is the result:
regards, Pablo |
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jin17 join:2012-01-15 Hazard, KY |
to WS customer
Sorry, had to post here. This thread was made last year and the problems still continue.
I've had the same problems since last year, and I cant seem to get any help.
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