dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
18662
share rss forum feed

pabloAR

join:2010-12-30
reply to pabloAR

Re: [Network] DSL drops 3mbps to 0.3mbps each PM-Montgomery CO,

I've tried replying to last post from technician, Aaron... twice. but reply disappears?
here is what I'm trying to share:

typical "evening" results of 3mbps subscription/service.




Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

I will start digging back into it. I apologize I haven't seen your posts. The cables you saw being worked on were one of the main feeds for the equipment in your area. I will let you know what I find.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Apparently the technicians are in the process of conditioning all the lines while they are assigned to the area. They are doing this to avoid future problems. While they work on individual spans the traffic from the span they are working on is re-routed to another span causing utilization issues (slow speeds). This is not an over-subscription issue, it is a physical issue. I apologize that I was not aware of the amount of time/work it would take to get the trouble fixed. The technicians are still working on it and should have it resolved soon. I will give you a specific repair schedule as soon a I get one. I do not expect that it will take more than a week or two longer (worst case scenario). Again I apologize the work has been this in-depth and has taken so long to complete. Have posted account specific information for you on the »Windstream Direct forum.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


pabloAR

join:2010-12-30

dear Windstream tech, customers:

apparently the problem persists. FYI: tonight's "connection speeds" for 3mbps subscription service...
regards, Pablo



pabloAR

join:2010-12-30

Someone suggested that I continue to post the condition of my DSL 3mbps subscription service with Windstream... at approximately 8:30PM on a Saturday night.




I was offered the consolation of a $10/month discount for the poor quality of my DSL 3mbps ($59/month "for life" bundled... that adds up to $83/month... go figure). this discount is only for 6 months... I'm not optimistic that any solution is forthcoming to improve the 3mbps subscription... sigh
regards,
Pablo

pabloAR

join:2010-12-30

This test result is approximately an hour later... 9:30PM CST...
again, this is a 3mbps subscription "bundled" plan (can actually hit that 'speed' in the early morning hours...)



regards,
Pablo


jin

join:2012-01-15
Hazard, KY
reply to WS customer

Re: [Network] speed drop: 3mbps to 0.3mbps most evenings= most e

Yeah, alot of us are having the same problem.
I have the 3mb plan too.

They told me the estimated time (this time) is march something.
Then again...it's been screwed since sometime last year.


pabloAR

join:2010-12-30

hullo.

it seems of late (following some brief period of general improvement) that Windstream DSL subscription (3mbps) just doesn't provide the speed advertised/purchased... not sure if this "temporary" but all these "temporary" dips/hits/drops in performance run together.

most of today "best" download speeds were less than 0.5mbps; I post this for "the record" at approx. 7:30PM CST...
regards,
Pablo



pabloAR

join:2010-12-30
reply to jin

odd, my post from last night seems to have evaporated...
anyway, on 2/24/12 (friday) at approx 8:30 PM CST
i got download speeds of about 0.2mbps (on a 3mbps subscription account).
I thought things were some better tonight, so here is the result:




regards,
Pablo

jin

join:2012-01-15
Hazard, KY
reply to WS customer

Sorry, had to post here.
This thread was made last year and the problems still continue.

I've had the same problems since last year, and I cant seem to get any help.

...


rlh08a

join:2012-02-28
Clyde, TX
reply to WS customer

Having the same problem in Clyde TX. Paying for a 6Mbs line and getting less than 1Mbs most evenings. Windstream says they are are bringing in more lines, but from the looks of this forum they are probably blowing smoke.

So what's the next step? Do you think a complaint to the FCC. PUC, or AG will do any good?


pabloAR

join:2010-12-30
reply to pabloAR

am just updating this log... not sure what else to do.

tonight (approx 8PM CST) DSL connection (3mbps subscription line)
is "so bad" it won't register w/ "speedtest.net"... "configuration failure"

but "speed" (oxymoron) is about 0.2mbps download-- according to "DSL speed test at speakeasy"
upload is about 0.3mbps...

DSL speed drops every evening. So often, it's not worth keeping up with. But I'm trying to make a record... because it's always something... an aside, it must be extremely hard to work customer service for WINDSTREAM-- the "moderators" here have to do an awful lot of apologizing for the quality of the WS DSL system.

I'm wondering... is there a regulatory agency that should step in and prevent WINDSTREAM from selling any more of their product if they are presently unable (unwilling?) to improve their current system?

I'm hoping to leave a "record" of their performance over a period of time... just in case ... it comes to some need for legal or other action.
regards,
Pablo


pabloAR

join:2010-12-30

OK, so I've "reset" (turned off/back on modem & router) system & got better results. approximately 9:15 PM (CST)...




regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

Tonight: March 11 @ approx 8PM CDT...

download: 0.10 mbps; upload : 0.28mbps

very rarely does this 3mbps subscription hit more than 1mbps in the evening. and lots of times it's worse, like tonight.
regards,
Pablo


jin

join:2012-01-15
Hazard, KY

3mb package

current speed


pabloAR

join:2010-12-30
reply to WS customer

continuing to keep a record of DSL speeds: this is Sun March 11, 2012 @ approx 9:30 PM CDT...




regards,
Pablo

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

1 edit
reply to pabloAR

Re: [Network] DSL drops 3mbps to 0.3mbps each PM-Montgomery CO,

said by pabloAR:

Someone suggested that I continue to post the condition of my DSL 3mbps subscription service with Windstream... at approximately 8:30PM on a Saturday night.

I was offered the consolation of a $10/month discount for the poor quality of my DSL 3mbps ($59/month "for life" bundled... that adds up to $83/month... go figure). this discount is only for 6 months... I'm not optimistic that any solution is forthcoming to improve the 3mbps subscription... sigh
regards,
Pablo

You are getting the same bullshit lies that we were told for over a year. They told us it was not an over subscription issue for months. Now I am getting the same $10 a month discount they are offering you and they have no plans to fix it.

Almost 500 days of speed like this. So do not get your hopes up on any fix. They are only upgrading areas where there is competition. My area was approved for a fiber upgrade, then it was changed to run the fiber out 270 West towards Mountain Harbor.

Speeds right now.


jin

join:2012-01-15
Hazard, KY
reply to WS customer

Re: [Network] speed drop: 3mbps to 0.3mbps most evenings= most e

I seen another post of mine up there saying my new estimated fix time is march, well it's april now.

I've been waiting nearly a year.


pabloAR

join:2010-12-30
reply to WS customer

current "speed" on 3mbps subscription...
at approx. 3 PM CDST ... (is spring break; all the kids at home? on-line?) usually don't see these "speeds" till later at night...
FYI, pablo



pabloAR

join:2010-12-30
reply to WS customer

here is my (near) daily report ... i hate to say that i've grown used to this... less than 0.3 mbps on a 3.0 mbps (less than 1/10 of the advertised speed)...

this is a 3mbps subscription line in a rural area of Arkansas-- my DSL connection most evenings achieves only 1/10 of the paid for service... why's that? I'm not sure. I've been told that there were issues, some chronic. I've been offered a $10/month discount on my connection fee...




regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

hopefully this demonstrates that the equipment (mine, Windstream's) does work... at times when not overtaxed.
this is result at approximately 8 AM CDT on a Saturday morning.




the 3mbps subscription can & does deliver 3mbps speeds. It's at night or other times of increased use that speeds deteriorate. My assessment is that the "trunk" line is thus oversubscribed. Windstream has explained there is a problem, but hasn't said it's due to over subscription...
hopefully this improves in the future?
regards, Pablo

pabloAR

join:2010-12-30
reply to WS customer

not sure what problem is:
this is a 3mbps subscription connection:

at approx 11:30 AM CDT




regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

better "speeds" tonight (about 1/2 of 3mbps subscription line/connect) approx. 8:30 PM CDT THURS. 4/5/12




regards,
Pablo

pabloAR

join:2010-12-30

still updating, logging results of speed tests w/ this 3mbps subscription...

this is at approx 10:20 PM CDT TUES 4/10/12




regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

have discovered that this "thread" of my "adventures in DSL w/ Windstream" has not disappeared post "melt down & resurrection" DSLReports.com...
so, I'll continue adding to it... a catalog of poor DSL speeds, despite being sold a 3mbps subscription / DSL "upgrade"
JUST IN CASE THERE IS EVER A CLASS ACTION SUIT.... hopefully, others are also documenting their frustration (poor network performance)-- just in case.
this is from approx 7 AM CDT (Thurs 5/24/12)



regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

sigh....
it seems that i should have saved the $70 + or so i spend monthly for the bundled home phone & DSL & invested in pigeons... or seriously consider satellite (but the onerous "limits" of monthly downloads is about 2 or 3 GB...)...
because this is "typical" evening speeds of 3mbps subscription plan with WINDSTREAM... why did they even sell this plan to me if this is what they can deliver? The "BEST BET" estimate I've gotten for "improvement"... "next year" NEXT YEAR (WOW)...
these results are from approximately 9 PM CDT on THUR MAY 24, 2012.




serious question... is 0.14mbps "faster" than "dial up"?

regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

these results are from early A.M. (before everyone else is up & online, I guess) to demo that my equipment is working & that WINDSTREAM is capable of delivering 3mbps subscription...
an aside: following complaint to FCC, it appears that my "problem" may receive more timely attention?
results from approx 6:45 AM CDT FRI 5/25/12



regards,
Pablo

pabloAR

join:2010-12-30
reply to WS customer

continuing to log performance of my DSL 3mbps subscription line w/ Windstream
this is from TUE 6/5/12 @ approx 8:30 PM CDT



regards,
Pablo


The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2
Reviews:
·Windstream

I feel your pain man. I've been going through this same issue for nearly two years now, and no fix. I've filed complaints with the BBB, and nothing came of it short of "They said they had an ETA on the fix, that's good enough for us".

The next thing to do is get the AG involved. Aaron, Larissa, while I HIGHLY appreciate the hard work and help that you guys are offering here, sadly it's just not enough. There's a ton of us who are having these problems. I've been talking to many, many individuals in my area and many are having the same issues.

I'm going to start a new thread, and I want everyone to post speedtests between the hours of 8pm and 12am, if that's possible. More voices means that maybe we can get the ball rolling faster.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)


pabloAR

join:2010-12-30
reply to WS customer

3mbps subscription service performance
at 9:15PM CDT thursday June 14, 2012



regards,
Pablo