Selected ISP Support > Windstream > [Network] speed drop: 3mbps to 0.3mbps most evenings= most eveni

reply to WS customer

Re: [Network] speed drop: 3mbps to 0.3mbps most evenings= most e

reply to WS customer
not sure what problem is:
this is a 3mbps subscription connection:

at approx 11:30 AM CDT

reply to WS customer
better "speeds" tonight (about 1/2 of 3mbps subscription line/connect) approx. 8:30 PM CDT THURS. 4/5/12

still updating, logging results of speed tests w/ this 3mbps subscription...

this is at approx 10:20 PM CDT TUES 4/10/12

reply to WS customer
have discovered that this "thread" of my "adventures in DSL w/ Windstream" has not disappeared post "melt down & resurrection" DSLReports.com...
so, I'll continue adding to it... a catalog of poor DSL speeds, despite being sold a 3mbps subscription / DSL "upgrade"
JUST IN CASE THERE IS EVER A CLASS ACTION SUIT.... hopefully, others are also documenting their frustration (poor network performance)-- just in case.
this is from approx 7 AM CDT (Thurs 5/24/12)

reply to WS customer
sigh....
it seems that i should have saved the $70 + or so i spend monthly for the bundled home phone & DSL & invested in pigeons... or seriously consider satellite (but the onerous "limits" of monthly downloads is about 2 or 3 GB...)...
because this is "typical" evening speeds of 3mbps subscription plan with WINDSTREAM... why did they even sell this plan to me if this is what they can deliver? The "BEST BET" estimate I've gotten for "improvement"... "next year" NEXT YEAR (WOW)...
these results are from approximately 9 PM CDT on THUR MAY 24, 2012.

reply to WS customer
these results are from early A.M. (before everyone else is up & online, I guess) to demo that my equipment is working & that WINDSTREAM is capable of delivering 3mbps subscription...
an aside: following complaint to FCC, it appears that my "problem" may receive more timely attention?
results from approx 6:45 AM CDT FRI 5/25/12

reply to WS customer
continuing to log performance of my DSL 3mbps subscription line w/ Windstream
this is from TUE 6/5/12 @ approx 8:30 PM CDT

I feel your pain man. I've been going through this same issue for nearly two years now, and no fix. I've filed complaints with the BBB, and nothing came of it short of "They said they had an ETA on the fix, that's good enough for us".

The next thing to do is get the AG involved. Aaron, Larissa, while I HIGHLY appreciate the hard work and help that you guys are offering here, sadly it's just not enough. There's a ton of us who are having these problems. I've been talking to many, many individuals in my area and many are having the same issues.

I'm going to start a new thread, and I want everyone to post speedtests between the hours of 8pm and 12am, if that's possible. More voices means that maybe we can get the ball rolling faster.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)

reply to WS customer
3mbps subscription service performance
at 9:15PM CDT thursday June 14, 2012

reply to WS customer
3mbps subscription "performance" (rural Arkansas; Montgomery Co.)
at approx 9:30 PM CDT (Saturday night, June 16, 2012)

reply to WS customer
3mbps subscription line @ 7 AM CDT Sun. June 17, 2012
(works well during non-peak times)

reply to WS customer
3mbsp subscription line @ approx 11 PM CDT Tues 6/26/12

reply to WS customer
3mbps subscription service
@ approx 10 PM CDT FRI 6/29/12
Montgomery Co. Arkansas...

reply to WS customer
3mbps subscription service
at approx 6:30 AM CDT SAT 6/30/12

reply to WS customer
at approximately 7:45 CDT on Saturday June 30th...
3mbps subscription line in Montgomery Co. Arkansas (rural)
(the service is "oversold" for the installed equipment issue...)

reply to WS customer
We're in the same boat, near Fordyce, AR. We've been seeing the same crappy speeds intermittently in the evening, with poor latency all the time for the last year. The tech who came out today to look at our lines lives down the street and said he's got the same issues. He said flat out that the dslam is so oversold that it can't handle the number of users. He also said that if Windstream bothered to hook up to the fiber that runs nearby instead of using copper T1 lines at the collector it would solve our issues. Apparently it's been "in the works" for a couple of years now, with no date in sight for when it may happen.

We're giving Windstream's customer service a shot to resolve this before trying executive customer service, and then whatever governmental agencies that will listen.

Good luck to you in your quest. So far we've been unsuccessful at breaching the "Green Wall of Silence" to get at anyone with any authority to actually resolve issues like this.

reply to WS customer
continuing to document network performance "peak" vs. "non-peak" times. Windstream has suggested to the FCC that in answer to my complaint that an individual's computer, OS, software, downloads, etc. may have an effect upon high speed internet results...
This assessment doesn't reflect the reality of decent speeds on this network during non-peak times vs peak times.
I hope that I can share these results & other topics in this forum in my response.
these results (below) are for a 3mbps subscription-
at approximately 8:45 AM CDT on FRI July 6
near Glenwood, Ark.

reply to WS customer
this is approximately 1:45 PM CDT (early afternoon) on TUE July 10
with 3mbps subscription ...

reply to WS customer
continuing to monitor, log performance of 3mbps subscription w/ Windstream's DSL
this is approximately 11 PM CDT Tue July 10