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to WS customer
Re: [Network] speed drop: 3mbps to 0.3mbps most evenings= most e3mbps subscription "performance" (rural Arkansas; Montgomery Co.) at approx 9:30 PM CDT (Saturday night, June 16, 2012) 
regards,
Pablo |
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| pabloAR |
to WS customer
3mbps subscription line @ 7 AM CDT Sun. June 17, 2012 (works well during non-peak times) 
regards,
P. |
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| pabloAR |
to WS customer
3mbsp subscription line @ approx 11 PM CDT Tues 6/26/12 
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| pabloAR |
to WS customer
3mbps subscription service @ approx 10 PM CDT FRI 6/29/12 Montgomery Co. Arkansas... 
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| pabloAR |
to WS customer
3mbps subscription service at approx 6:30 AM CDT SAT 6/30/12 
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| pabloAR |
to WS customer
at approximately 7:45 CDT on Saturday June 30th... 3mbps subscription line in Montgomery Co. Arkansas (rural) (the service is "oversold" for the installed equipment issue...) 
regards,
Pablo |
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SynMonger
Premium Member
join:2012-07-04
Thornton, AR |
to WS customer
We're in the same boat, near Fordyce, AR. We've been seeing the same crappy speeds intermittently in the evening, with poor latency all the time for the last year. The tech who came out today to look at our lines lives down the street and said he's got the same issues. He said flat out that the dslam is so oversold that it can't handle the number of users. He also said that if Windstream bothered to hook up to the fiber that runs nearby instead of using copper T1 lines at the collector it would solve our issues. Apparently it's been "in the works" for a couple of years now, with no date in sight for when it may happen.
We're giving Windstream's customer service a shot to resolve this before trying executive customer service, and then whatever governmental agencies that will listen.
Good luck to you in your quest. So far we've been unsuccessful at breaching the "Green Wall of Silence" to get at anyone with any authority to actually resolve issues like this. |
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to WS customer
continuing to document network performance "peak" vs. "non-peak" times. Windstream has suggested to the FCC that in answer to my complaint that an individual's computer, OS, software, downloads, etc. may have an effect upon high speed internet results... This assessment doesn't reflect the reality of decent speeds on this network during non-peak times vs peak times. I hope that I can share these results & other topics in this forum in my response. these results (below) are for a 3mbps subscription- at approximately 8:45 AM CDT on FRI July 6 near Glenwood, Ark. 
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| pabloAR |
to WS customer
this is approximately 1:45 PM CDT (early afternoon) on TUE July 10 with 3mbps subscription ... 
regards,
Pablo |
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| pabloAR |
to WS customer
continuing to monitor, log performance of 3mbps subscription w/ Windstream's DSL this is approximately 11 PM CDT Tue July 10 
regards,
Pablo |
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| pabloAR |
to WS customer
performance of 3mbps subscription in southern Montgomery Co. , Ark. at approx. 6 AM CDT (local time) WED 7/11/12 ... 
regards,
Pablo |
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| pabloAR |
to WS customer
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| pabloAR |
to WS customer
and again: performance of purchases 3mbps DSL connection in the early A.M.; this is approximately 7:15 AM CDT Sat 7/14/12 - location: southern Montgomery Co, Ark. 
regards,
Pablo |
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| pabloAR |
to WS customer
early A.M. performance of 3mbps line... this is approx 7:10 AM CDT Sunday 7/15/12 location: southern Montgomery Co. , Ark. 
regards,
Pablo |
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| pabloAR |
to WS customer
typical evening (peak time) results w/ Windstream's DSL "high speed internet connection" -- a 3mbps subscription-- at approximately 10:15 PM CDT on TUE 7/17/12 in southern Montgomery Co, ARK 
(pattern is: decent speed in early A.M.- close to rated 3mbps
poor speed in late P.M. (peak times) |
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| pabloAR |
in case this test result doesn't appear...
"ping" was 300 +; download was 0.17mbps; upload 0.18mbps... |
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| pabloAR |
to WS customer
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| pabloAR |
to WS customer
performance of this 3mbps subscription at approximately 8:40 PM CDT on MONDAY July 23, 2012 in southern Montgomery Co., Arkansas 
(I'm continuing to post/log the dismal performance of this Windstream DSL "HSIC" ... not sure why, but just to support my complaint to the FCC that Windstream knew or should have known that they oversold this area-- e.g. they are not able to provide sufficient bandwidth to all the subscribers they enrolled in this one area. Unfortunately, they have no plans to improve the situation. This is another matter before the FCC-- that they have no plan to make any changes in this area & are content to leave the situation as is. note that "0.32mbps download" is only 1/10 of the paid for subscription. Sometimes it gets down to "0.05 mbps-- which is about 1/50th the paid for DSL "high speed internet connection" (HSIC) (?an oxymoron?).
Maybe I'm mistaken. maybe WINDSTREAM does have plans to improve the "HSIC" status of this areas "DSLAM"... they've not communicated it. This is July 2012-- this has been going on for over a year. OK, let's just say since JAN 2012-- when I started logging this situation in earnest, here. WHEN IT IS FIXED I WILL BE THE FIRST TO SAY SO & if soon, I'll even add "Kudos" or "at-a-boy, WS..." we'll see if/when they get an "at-a-boy"...
An aside, Windstream is at risk of losing a lot of their customer base if/when the technology develops to loose the limits of bandwidth with satellite &/or cell phone connection- or the "HSIC" via "power lines" comes online...
just saying.
OK, end of rant.
regards,
Pablo |
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| pabloAR |
to WS customer
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| pabloAR |
to WS customer
performance of 3mbps subscription at approx 10:30 PM CDT in southern Montgomery CO, ARK.  note a pattern? pitiful performance every evening... decent (near paid for subscription of 3mbps) performance in the early morning hours... say before 8 AM regards, Pablo |
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| pabloAR |
to WS customer
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| pabloAR |
to WS customer
this is 3mbps subscription at approx 9 PM (Thur 8/23/12) CDT...  "not bad" (how sad is that... "not bad" is less than 1/3 of subscription) speed. just keeping this log , post going regards, Pablo |
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cyraxis
join:2011-01-19
Ochlocknee, GA |
to WS customer
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I'll add to this thread - and Kudos to Pablo for his determination in keeping this going  I'm out in N. Texas, WindStream provides all Phone and Internet out here. I've been here for close to 4yrs, the first 2 were great, I had less problems than I ever had with cable - the last 2 have been ridiculous. I'm adding to this thread, as customer support and numerous emails to various addresses has shown that it's all a smoke screen - and they will do NOTHING in the end except apologize, I've gotten to where I tell the CSR on the other end to not apologize under any circumstances, as it's useless. Our area has been designated as an 'outage' for the last 2 yrs, so they will not come out regardless of the circumstances - the 'outage' is causing the problem. I've had to actually re-wire my house (externally that "they" are responsible for, NOT internally) to get things working again because I had 'dirty wiring' per the last technician that came out (for a phone issue) and 'jimmy rigged' things to work again. I've had three managers now tell me that the problem is that they have over sold the area - even though the DSLAM only has 30-40 customers on it where it should be able to handle 300-400, and they fully admit that they are NOT going to turn away new customers. There is no ETA on the fix. We jut spent the entire day with out phone or Internet. I'm personally going to invest about $300 in cellular technology as a backup for these yahoos - I work from home so I depend on the Internet. Personally, my guess is that they originally got a 'grant' from the feds to provide broadband to the rural areas. From all the income they were then getting (and no loan to payback) they started buying up companies left and right (verified by management) and now the original broadband division is second priority - they probably bought 2nd hand/used DSLAMS from the big guys, and now can't afford to replace/upgrade :-/ I will say that customer service is great - they at least seem to 'try' although the management behind them could very much care LESS. As noted, Pablo had received responses from CS when this thread was first started - since then nothing and obviously the problem not resolved, I'm in the same boat and actively looking for alternatives. This is occurring in numerous places from Arkansas, Kentucky and Texas at least from this thread alone - from that right there, and the experience I've had with Windstream, it's hard not to wonder what is going on... Right now, my speed is 2.63 down, and 0.62 up - very good for the evening. Although this is rare and probably due to the outage today, normally it's bounces back and forth from the speeds Pablo is getting, to "maybe" the high 1's - and that is all day long, not just the evenings. In the very late/early hours it does seem as though I get the consistent 3mb downloads though - backing up the idea that everything is simply over sold. |
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 Windstream
Premium Member
join:2009-03-31
Twinsburg, OH |
Penquin-
Please send me a PM with your home number. Based on what you are describing I do not believe that 'ALL' you troubles stem from a latency outage.
Aaron
Specialist II |
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to WS customer
thanks, for the note... Penquin, TX... (also note that Customer Service will reply to you even inside this thread, but not to me... why? don't know-- suspect i've been labeled "toxic" by Windstream because I've complained... to FCC, for example) and complaining to FCC doesn't do anything either (my complaint based on "deceptive advertising" that DSL broadband would provide 3mbps service, as per their advertisement). I've not been told that things will ever get better. wait... maybe someone said 2013 or was it 2014? ha. ha. anyway, i'm continuing to log the performance of this 3MBPS subscription line: tonight? for example... approx 9:15 PM CDT- 9/1/12- local time in southern Montgomery Co. Arkansas... 
that's approx. 1/30 (less than 1/30th ) the 3mbps "purchased subscription service"....
all due to selling more DSL subscriptions than what their equipment will support... in this area...
regards,
Pablo |
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| pabloAR |
to WS customer
logging actual speed of 3mbs subscription/ purchased DSL broadband) pattern has been (DSL "speed"): "OK" (at or near subscription speed) -mornings "POOR" (1/10 or less purchased speed)- evenings THIS IS approx 7:30 AM CDT (local) for sourthern Montgomery Co. Arkansas on Sunday Sept 2, 2012... (contrast w/ last night's speed; just above post)... 
I've been told nothing can be done (problem is Windstream has sold too many subscribers to DSL to be supported in this area by their limited equipment) and there is no plant to improve this -- in the foreseeable future-- maybe 2013? 2014? maybe never?
regards,
Pablo |
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| pabloAR |
to WS customer
performance of 3mbps DSL via Windstream at approx 7:20 PM CDT (local time) on SUN. 9.2.12 - same local as this A.M. (prior update) in southern Montgomery CO, Arkansas- 
less than 1/10 closer to what? 1/20th of the purchased 3mbsp subscription --
regards,
Pablo |
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| pabloAR |
to WS customer
3mbps subscription .. at approx 9 PM (CDT-local) in southern Montgomery Co. Arkansas 
regards,
Pablo |
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jzep
join:2012-09-03
Lubbock, TX |
jzep
Member
2012-Sep-5 11:17 pm
3mbps subscription lubbock texas, same problem every evening, been going on for a year, switching soon for sure, and the 20+ counties i service that have windstream this is not right hitting a server 15 miles away, and this is about half as bad as it usually is 
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