Terrible Leadership to say the least
I can only speak for myself but how do you cap someone who has not gained any improvement in speeds for last 4 years. I mean come on people! Max we can get is 10M down and 768K up. Focus on bigger and better infrastructure and less on cutting your customer base back. The companies focus is heading in the wrong direction and customers can go away.
Because they have not stopped overselling their network. Therefore they have added people that want to use bandwidth, but now need to try and create a scarcity to limit and monetize it.