It's a real shame insight is selling out to Time Warner. I love the service I have received from Insight. My internet is always on and the customer service is fantastic. From the reviews I have read about Time Warner's RoadRunner service, they appear to be less than excellent. In particular, Time Warner customer service seems to be useless. Insight's reward for doing everything right is to be bought by a "discount" company without the discount price. It will be like Wal*Mart without the cheap price. This really stinks. I am going to enjoy my always-on internet and excellent customer service (which I never need) while it lasts because it's going to end once Time Warner takes over.
I'm on TWC and RR and have had GREAT service. Customer service when I've called (which has been a few times) were extremely helpful. So all the bad reviews of TWC are not all that they appear. I guess it depends on where you are.
