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LoPhatPhuud
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reply to jwoods1681

Re: [Malware] Can't find a virus, but Norton won't start

The is no major exploit showing in the logs, but you do have problems.

There are leftovers from a previous McAfee installation. They should have been removed before Norton was installed.

What I am going to do is scan your computer with Microsoft's System Sweeper (it runs from it's own CD) to make sure you system is clean.

Then we'll clean up the McAfee leftovers, and finally remove and re-install Norton.

Be sure to follow the steps in order, and if issues arise, stop and post.

First:
Using another computer with the ability to create a CD. Download Microsoft System Sweeper from the this link:
»connect.microsoft.com/systemsweeper

Follow the instructions there to download and create the bootable CD, then boot the computer in question from the CD and let the program run.

Second:
Download and run the McAfee removal tool from here:
»service.mcafee.com/FAQDocument.a···TS100507

Restart your computer after running the tool, unless the tool does it for you.

Third:
Download the Norton Installer for the program and version you use.
Save it where it is easily accesssible on the computer in question.

Also download the Norton Removal Tool from here:
»www-secure.symantec.com/norton-s···t_pubweb

Save it where it is easily accesssible on the computer in question

Fourth:
Use the Add/Remove Programs to uninstall Norton. Restart your computer is the removal process does not.

Run the Norton Removal Tool you previously downloaded. Restart after if the removal tool does not.

Fifth:
Post back and let me know the status of Norton, as well as the computer itself.
--
When angry count four; when very angry, swear.
Microsoft MVP/Consumer Security 2005-2011
Gladiator Security Forum