Reviews:
 ·TELUS
| [BC] horrendous "Cough" high speed service lately I have been having an ongoing battle with my highspeed lately. I keep getting throttled then eventually it goes so low I can't get anything even though it says i'm still on. so i reboot the router power and there are times where it takes 2-4 hours to get service back and even if it does connect i test loading a page and it is so slowe it's useless. I am on the 6mbps plan which gives me 150gb and I have never gone over 50 and most of the time its around 20-35gb usage. I thought I had the a problem 6 months ago and changed the router but got no better service ( intermittant unexplained outages) and dealing with the tech desk in another world and getting abused there has put me off ever trying to communicate that way again and the online tech service is no better (sit there and wait for response that never comes) I'm in kamloops and there is no reason I can tell for this to be going on. I'm in the downtown core.
When I do finally get back on , most times the service is a burst up to 5-6mbps then it drops to 1.5-1.8 (monitored) while I play a utub vid so the bar just gets ahead of the play rate but often catches up again and I get pauses. Then the connection starts to slow down so badly that email and other options quit working or are so slow that i just reboot the d@#**#n thing again and start over. This has been going on for the last two weeks and getting worse. |
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| Re: [BC] horrendous "Cough" high speed service lately one of the 'volunteer' techs here may be able to help you. sounds like you have much noise on the line resulting in the modem constantly adjusting downwards in speed, resulting in slower and slower until you reboot to reset the line speed.
Your modem(actiontec or ?) log should show how much line noise and how much it readjusts for speed compared to line noise.
Check any line filters for if a filter went bad(unplug all single filters(including the phone)and see if speeds are stable), unless you have a whole house filter(pots splitter).
By the way, Telus does not throttle. |
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Reviews:
·TELUS
| thanks for the update re: restricting, I couldn't think of anything but a voluntary act by someone or some system, that could cause it to do what it's doing, it's not like a normal intermittant fault I am used to.
Your idea on the filter makes sense but I have a whole house filter now after the last change and the dsl is on a dedicated line I think. I don't know what to do from here |
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 JammerMan79Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10 | reply to itsandbits1
which modem do you have? |
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Reviews:
·TELUS
1 edit | seimens gigaset se567
this has been a very inconsistant router/modem at best. constantly kicking in and out and as a wirless really sucks even compared to the cheapest dlink i had. my old router and modem; seperate units, had no issues like this. I can't even use this unit for my wireless port because of the intermittant signal so I have a dlink modem running out of one of the ports. The signal I am losing though; is from the line in; i have a desktop hardwired to the gigaset and even when the broadcast signal quits, the hardwire still works. I changed the Gigaset and exactl y the same problem with the new one. The reason I am running the dlink is because of these issues before it is hooked up. and the final nail; also has very poor broadcast range, barely makes it out of the basement; the dlink is 5bars |
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| Convert the SE567 to bridge mode only and use your own router. Search this forum for instructions. In bridge mode the router acts as a modem only. Even then you may have problems if the incoming signal is marginal. When I was using the SE567, it would sometimes show as being synchronized, but would drop packets. After Telus upgraded their equipment locally, this problem went away. |
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Reviews:
·TELUS
| Thanks for the help, I'll do a search on it and if I need any other help I'll come back. For some reason, since I started pinging it and doing traces, the thing is giving me halfassed performance; stll only livable speed but the other dropout problems have cleared up. Gotta be coincidence; or a tech genie. |
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| To test for dropped packets, choose a location on the Telus network that you know responds to pings consistently. Then ping that server with packets larger than the default, and for longer than the default. For example:
C:\>ping -l 256 -n 20 smtp.telus.net
The 32 byte default packets are not large enough to stress the connection, and packets too large are a waste of time because they will get broken up into smaller packets. All pings should return with fairly consistent return times. If any time out, or if return times vary widely, then the modem has not changed it's sync speed for a change in line condition. Your only choice is to reboot the router/modem. |
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Reviews:
·TELUS
| just resetting my modem isn't an option, I have done it soooooooooooo many times there is a path worn in my carpet(seriously) and telus tech service for 21/2 years has given me the runaround so I finally gave up complaining even though I was only getting 1.4 max degrading to nothing within a minute if I even tried to push it and slowly degrading to nothing even if I didn't. It finally got so bad I came on here and started pinging and speed testing it and it seemed to staabalize if I monitored it constantly, but still with bad; 1.4 tops speed. Telus finally listened when I got hold of a local supervisor and they are working on it |
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Reviews:
·TELUS
| Kudos to the local guys for standing on their heads to get the issue resolved whatever it takes; and continued pressure on tech services actually got them listening and trying to resolve things without treating me like a moron; allthough after talking to several techs as they tried to work out the problem, everyone gets treated the same.
I have now been put on; along with a whole node of the first dsl users in my area, the new servers at CO and consistantly get my rated speed, thanks to the local techs and supv. I don't know if I should name names but "THANKS" |
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