| Cancelled Acanac, CC still billed Has anyone had a re-billed issue after cancellation? I cancelled with Acanac and the reply confirmation said they disabled the auto-renew. Alas, my CC was billed this month. Contacted billing last week, no response. Is there a direct number to billing??? |
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| You have to email billing, they don't do phone support for that: billing@acanac.com |
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 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 | She is correct. Please send it to billing@acanac.com with name, address, phone number and date you want it cancelled . Also state reason you want to cancel because if you do not put a reason they will just email you back asking for the reason. |
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| The only way to cancel is thru emailing billing. So yes this was already done. Like i said i got a confirmation email saying they disabled the auto-renew and I was assured no more payments will be withdrawn. Obviously there is a serious issue with the internal billing department system. This is not professional.
I got an apology response on my ticket this morning, and they said they will cancel my account (again?) with a refund.
I am waiting for my CC statement to reflect this refund...
Frustrating... |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 | Re:Acanac, Inc. Paulo500 I understand your frustration and would probably feel the same way in your place. All I can do is apologize for the mistakes made. |
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| Give a free month of service! Acanac is soo stingy with refunds/feebies/credits. A few free months of service to upset customer would go a long way to appease everyone. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 Reviews:
 ·Cogeco Cable
1 edit | said by Rajinder :Give a free month of service! Acanac is soo stingy with refunds/feebies/credits. A few free months of service to upset customer would go a long way to appease everyone.
For your information Rajinder credits are issued when warranted.
Forum reps do not give credits. We have no access to billing files. That would go through the billing department. |
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