US Cable Support > Cox HSI > [CATV] Plus Package HD Channels & CableCARD

reply to BryanInPHX

Re: [CATV] Plus Package HD Channels & CableCARD

reply to MrJustAGuy

reply to ajwees41

reply to ajwees41
Bryan the Rovi guide has nothing to do with the trio HD channels they can run on any guide as long as the hardware supports the frequncies.

reply to BryanInPHX
it does kinda they are using cable cards and if you use them and subscribe to HBO you can't recieve all HBO HD without the ciso hardware for added charge

reply to BryanInPHX

said by BryanInPHX:

said by MrJustAGuy:

They also have to support MPEG4. The TivoHD and HDXL aren't on the compatibility list I've seen. Other than that, your list is correct and complete.

Ohhh...Compatibility List, that sounds promising

Currently the Test channels in Phoenix are MPEG2, Do you know for a fact any market where they are currently in MPEG4? It should show the format in the DVR Diagnostic menu.

I know there was some talk of using MPEG4 and a recent article that stated that, I find it odd that if MPEG4 was the current format that Phoenix would be testing using MPEG2.
»www.multichannel.com/article/473···Tier.php

Channel 1101 HUBHD



Video Format MPEG4 (H.264)

reply to BryanInPHX
Any idea when these channels will launch in AZ? Would love to add these to my sub.

reply to ajwees41
no under FCC law

Use your own set-top box without extra charge. FCC Rule 76.1205(b)(5)(C). Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box.

Receive all “linear” channels (channels other than “on-demand”) in your subscription package. This includes premium channels and specialty channels. For some channels delivered using a technique called “switched digital video,” you may need a second device called a “tuning adapter.” This device is typically provided at no additional charge to CableCARD customers. FCC Rule 76.1205(b)(4). CableCARD-ready devices currently cannot receive your cable operator’s Video on Demand services.

well since the extra premium HD is in the Trio package we should get the with any hardware

Can we stay on topic here, This topic is about RETAIL devices. If you want the channels on leased Motorola equipment start your own thread, please.

reply to BryanInPHX
Just an update:
The Plus Package channels have finally Officially launched in Arizona.

They are available to Retail CableCARD devices at no additional cost above the HD service and a Subscription to corresponding programming Package or Premium channel. You do need to call and have the Plus Package added to your account and have your CableCARD correctly Authorized for these channels. Most employees are not aware of the new channels or policy regarding CableCARDs and will need to be educated.

There currently is an issue with my Authorization and despite more than a dozen employees involved and a Tech roll, Cox has not been able to get the channels working for me.

In Arizona the channels are MPEG4 (H.264) so the Officially supported list of Retail CableCARD devices are:
• TiVo Premier
• TiVo Premier XL
• TiVo Premier Elite
• Ceton InfiniTV 4/6 OCUR PC digital cable tuner
• SiliconDust HDHomerun Prime
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Cox Premier HSI, SB6120, DIR-628, Win7 Desk, Win7 Toshiba Satellite A505-S6973
TiVo Premiere 2TB-WD20EURS, SA8240HDC DVR, Passport Vers: 3.1.091, OS Vers: PowerTV 6.20.75.106sp
DIY-Ext. eSATA DVR Expander No Enclosure Bare HDD - WD Caviar Black WD1002FAEX

They refused to sell it to me - "sir, you have to have our whole-home DVR service. We're not going to argue with you."

That's twice in a month I've called them wanting to spend more money and been turned down.

There is nothing to "sell" it is free for the asking. Most phone CSRs do not know about it.

Contact or Email the AZ Facebook / Twitter staff. Both Yousef and Mick are good contacts and know what is going on.
»twitter.com/CoxArizona_Help

One of these days my default behavior will change to be 'Tweet' rather than call

reply to BryanInPHX
Well, they claim they added the channels to my account but I still can't tune any of them.

So now we're at "truck roll," so a guy can come out here and call their office. Whatever... I'm not payin' for the service call.

Cox has still not been able to "Authorize" the channels for me either. I have had two truck rolls so far and everyone seems confused.

The Techs today said that the engineers in the office have not been able to get the channels to work on their test TiVo Premieres. Yet the Tech yesterday said it has been successfully done already. And I know for a fact that Cox San Diego and Orange County have done this successfully.

I'd like to know what makes the Plus Package Authorization any different than any other Package Authorization.

Cox should really consider a dedicated CableCARD support team, rather than wasting time and money on unnecessary truck-rolls, and leaving the average CSR and Techs to learn as they go.
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Cox Premier HSI, SB6120, DIR-628, Win7 Desk, Win7 Toshiba Satellite A505-S6973
TiVo Premiere 2TB-WD20EURS, SA8240HDC DVR, Passport Vers: 3.1.091, OS Vers: PowerTV 6.20.75.106sp
DIY-Ext. eSATA DVR Expander No Enclosure Bare HDD - WD Caviar Black WD1002FAEX