Reviews:
 ·Cox HSI
| reply to shads1
Re: [CATV] Plus Package HD Channels & CableCARD I'm seriously upset with Cox for not fixing an underlying problem that I was having with signal strength - concurrently with their attempting to authorize the additional channels. I believe they'd have taken it seriously if I had a couple of their crap boxes and not TiVos.
I don't know whose problem it is or who to believe really. Its new territory - channel above 860 mhz with h.264 encoding. |
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| said by tim85254:I'm seriously upset with Cox for not fixing an underlying problem that I was having with signal strength - concurrently with their attempting to authorize the additional channels. I believe they'd have taken it seriously if I had a couple of their crap boxes and not TiVos.
I don't know whose problem it is or who to believe really. Its new territory - channel above 860 mhz with h.264 encoding.
start a new thread |
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Reviews:
·Cox HSI
| No thanks, the response is here...
"I don't know whose problem it is or who to believe really. Its new territory - channel above 860 mhz with h.264 encoding."
Both Cox and TiVo are pretty much unresponsive, and signal strength was one of the red herrings thrown out there by Cox in the get-the-guy-with-customer-owned-equipment-to-just-go-away phase of Not Troubleshooting. |
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1 edit | how would the answer be here this is about the plus channels not signal strength
I'm seriously upset with Cox for not fixing an underlying problem that I was having with signal strength |
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 BryanInPHXPremium
join:2001-03-06
Phoenix, AZ
kudos:2
·Cox HSI
1 edit | Having good signals becomes very important due to the high frequency of the channels which are mostly in the 900MHz range.
Cox has been testing the channels in AZ since November, Common sense would seem to dictate that part of that testing should have included Retail CableCARD devices. Cox is at fault here for not ensuring compatibility at launch.
Testing MPEG4 (H.264) delivery of linear channels in Cox's largest market was probably not the best decision either. |
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| I agree with the good signals part but
IMHO common sense would dictate that each manufacturer should test their own equipment for compatibility before selling the box and telling its customers that it will work |
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BryanInPHXPremium
join:2001-03-06
Phoenix, AZ
kudos:2 | Would that be CableLabs Certification? |
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Reviews:
·Cox HSI
| reply to ajwees41
It's a red herring from Cox because getting the authorization really has more to do with the FDC signal strength. Signal strength in the 860mhz+ range just controls whether the channel renders at all.
Meanwhile there has been no communication from Cox or TiVo about the issue.
Realistically I've spent more hours fighting it than I'll be spending watching content on those channels, and I'm not going to debate whether I should be opening another thread with someone who doesn't even use TiVo or cablecards directly. |
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| well if you get the other channels except the Trio added ones the FDC signal strength would seem like it's fine
and do you really think cox will say if it should work? they want the extra money they plus package brings in. |
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| reply to tim85254
So far no update from Cox, unsurprisingly. |
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| a reply to my post on there facebook page says they require Trio and the whole home dvr to get the extra hd channels.
I can't believe cox is holding HD channels from customers even though we pay for the SD versions.
Like · · 14 hours ago ·
Cox Communications Sorry Andrew, but like we've told you in the past, there's MUCH more that goes into all that than just the hardware requirements. At this point, only the Cisco boxes with the Trio software will work. Thanks |
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| They're full of crap, the channels all work on the HD HomeRun.. .just not on TiVo. |
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| I know that |
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Reviews:
·Cox HSI
| reply to BryanInPHX
TiVoMargret - VP of Design @ TiVo has taken an interest in the problem. I received a response from her asking for more information in response to the private message I'd sent a couple of weeks ago.
i.e. the problem is finally going to get some higher level visibility. |
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| let us know what you find out |
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| Interesting update on this issue So the other day, I noticed that the number of channels being pushed to my Ceton InfiniTV 4/Cablecard had increased sometime in the past few weeks. Where before I didnt get pushed the channel definitions for any channel in the plus pak, I noticed that I am now. So I attempted to access them, and found that I could get a few (like the DIY channel, SWRV HD, and The HUB TV), but that if I attempted any of the HBO and Starz extra HD channels I was getting "Subscription Required".
So, I called customer service, asked if I could get those authorized, and was told that they couldn't do it unless I had the whole home DVR system.
In my view of course, I am already paying for Advanced TV (which should get me the HD versions of ANY channels I already pay for), and HBO and Starz, which should get me ALL those channels. So I composed a detailed email to Cox, casting the issue in the light of not getting channels that I am paying for, and should be getting.
I got a phone call this morning from a supervisor at Cox, who researched the issue, added whatever "codes" to my account, and then magically all of those HBO and Starz channels are now working for me.
So you may be able to get this fixed on your cablecard if you get hold of the right person inside Cox. |
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| reply to BryanInPHX
Re: [CATV] Plus Package HD Channels & CableCARD Here in Fairfax, VA, none of these Plus channels are anywhere near the 1GHz. The DIY and other channels are in 669Mhz channel and the other HBO channels are in 800MHz something. So, none of thse channels currently require 1GHz capable cablebox. Of course, I have no subscription to them and I don't care about them either.
And somehow, with my old expanded basic package, I got EPIX HD subscription but not EPIX SD subscription. Go figure.
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Reviews:
·Cox HSI
| reply to timaster
CONFIRMED: TiVo Premiere problem, fix coming "Spring 2012&q said by timaster:So you may be able to get this fixed on your cablecard if you get hold of the right person inside Cox.
Oh, I'm satisfied my cablecards are probably all correctly authorized - the journey started the same with some phone droid telling me I had to buy their Whole Home Fail, er, DVR. (The one with TWO tuners and 500gb storage - what an amazing product...)
Two of my cablecards are in TiVo Premieres, and those continue to claim lack of authorization. I don't believe that's really the case because the third cablecard is in a SiliconDust HDHomeRun - I can see the new channels in Windows Media Center just fine.
It's pretty ironic that it IS actually a TiVo problem all along. If Cox handled cablecards credibly I might have believed them, too.
Anyway, I got confirmation Sunday night from a TiVo VP that a fix to the Premiere software is being tested and will likely be slated for release "Spring 2012."
So if you've come to this thread after resisting the sales pitch for Whole Home Fail and done the reset-your-tuning-adapter-and-restart-your-TiVo tango a couple of times with our clueless self-appointed friends in the digital age: there it is. This really is a TiVo issue. |
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| Re: CONFIRMED: TiVo Premiere problem, fix coming "Spring 20 so the plus pack are not available on tivo's do to a software error? I find that hard to believe. |
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Reviews:
·Cox HSI
| Believe what you like... but this person is the source of the information, and she's DEFINITELY in a position to know. She participates on tivocommunity.com and responded to a PM I'd sent her.
»margretschmidt.com/Home/Margret_···ign.html |
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