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tim85254

join:2010-07-15
reply to shads1

Re: [CATV] Plus Package HD Channels & CableCARD

I'm seriously upset with Cox for not fixing an underlying problem that I was having with signal strength - concurrently with their attempting to authorize the additional channels. I believe they'd have taken it seriously if I had a couple of their crap boxes and not TiVos.

I don't know whose problem it is or who to believe really. Its new territory - channel above 860 mhz with h.264 encoding.

ajwees41
Premium
join:2002-05-10
Omaha, NE
said by tim85254:

I'm seriously upset with Cox for not fixing an underlying problem that I was having with signal strength - concurrently with their attempting to authorize the additional channels. I believe they'd have taken it seriously if I had a couple of their crap boxes and not TiVos.

I don't know whose problem it is or who to believe really. Its new territory - channel above 860 mhz with h.264 encoding.

start a new thread

tim85254

join:2010-07-15
said by ajwees41:

start a new thread

No thanks, the response is here...

"I don't know whose problem it is or who to believe really. Its new territory - channel above 860 mhz with h.264 encoding."

Both Cox and TiVo are pretty much unresponsive, and signal strength was one of the red herrings thrown out there by Cox in the get-the-guy-with-customer-owned-equipment-to-just-go-away phase of Not Troubleshooting.

ajwees41
Premium
join:2002-05-10
Omaha, NE

1 edit
how would the answer be here this is about the plus channels not signal strength

I'm seriously upset with Cox for not fixing an underlying problem that I was having with signal strength


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI

1 edit
Having good signals becomes very important due to the high frequency of the channels which are mostly in the 900MHz range.

Cox has been testing the channels in AZ since November, Common sense would seem to dictate that part of that testing should have included Retail CableCARD devices. Cox is at fault here for not ensuring compatibility at launch.

Testing MPEG4 (H.264) delivery of linear channels in Cox's largest market was probably not the best decision either.


shads1

@cox.net
I agree with the good signals part but

IMHO common sense would dictate that each manufacturer should test their own equipment for compatibility before selling the box and telling its customers that it will work


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Would that be CableLabs Certification?

tim85254

join:2010-07-15
reply to ajwees41
It's a red herring from Cox because getting the authorization really has more to do with the FDC signal strength. Signal strength in the 860mhz+ range just controls whether the channel renders at all.

Meanwhile there has been no communication from Cox or TiVo about the issue.

Realistically I've spent more hours fighting it than I'll be spending watching content on those channels, and I'm not going to debate whether I should be opening another thread with someone who doesn't even use TiVo or cablecards directly.

ajwees41
Premium
join:2002-05-10
Omaha, NE
well if you get the other channels except the Trio added ones the FDC signal strength would seem like it's fine

and do you really think cox will say if it should work? they want the extra money they plus package brings in.

tim85254

join:2010-07-15
reply to tim85254
So far no update from Cox, unsurprisingly.

ajwees41
Premium
join:2002-05-10
Omaha, NE
a reply to my post on there facebook page says they require Trio and the whole home dvr to get the extra hd channels.

I can't believe cox is holding HD channels from customers even though we pay for the SD versions.
Like · · 14 hours ago ·

Cox Communications Sorry Andrew, but like we've told you in the past, there's MUCH more that goes into all that than just the hardware requirements. At this point, only the Cisco boxes with the Trio software will work. Thanks

tim85254

join:2010-07-15
They're full of crap, the channels all work on the HD HomeRun.. .just not on TiVo.

ajwees41
Premium
join:2002-05-10
Omaha, NE
I know that

tim85254

join:2010-07-15
reply to BryanInPHX
TiVoMargret - VP of Design @ TiVo has taken an interest in the problem. I received a response from her asking for more information in response to the private message I'd sent a couple of weeks ago.

i.e. the problem is finally going to get some higher level visibility.

ajwees41
Premium
join:2002-05-10
Omaha, NE
let us know what you find out

timaster

join:2002-02-04
Tulsa, OK

Interesting update on this issue

So the other day, I noticed that the number of channels being pushed to my Ceton InfiniTV 4/Cablecard had increased sometime in the past few weeks. Where before I didnt get pushed the channel definitions for any channel in the plus pak, I noticed that I am now. So I attempted to access them, and found that I could get a few (like the DIY channel, SWRV HD, and The HUB TV), but that if I attempted any of the HBO and Starz extra HD channels I was getting "Subscription Required".

So, I called customer service, asked if I could get those authorized, and was told that they couldn't do it unless I had the whole home DVR system.

In my view of course, I am already paying for Advanced TV (which should get me the HD versions of ANY channels I already pay for), and HBO and Starz, which should get me ALL those channels. So I composed a detailed email to Cox, casting the issue in the light of not getting channels that I am paying for, and should be getting.

I got a phone call this morning from a supervisor at Cox, who researched the issue, added whatever "codes" to my account, and then magically all of those HBO and Starz channels are now working for me.

So you may be able to get this fixed on your cablecard if you get hold of the right person inside Cox.

Foxbat121

join:2001-04-25
Herndon, VA
reply to BryanInPHX

Re: [CATV] Plus Package HD Channels & CableCARD

Here in Fairfax, VA, none of these Plus channels are anywhere near the 1GHz. The DIY and other channels are in 669Mhz channel and the other HBO channels are in 800MHz something. So, none of thse channels currently require 1GHz capable cablebox. Of course, I have no subscription to them and I don't care about them either.

And somehow, with my old expanded basic package, I got EPIX HD subscription but not EPIX SD subscription. Go figure.


tim85254

join:2010-07-15
reply to timaster

CONFIRMED: TiVo Premiere problem, fix coming "Spring 2012&q

said by timaster:

So you may be able to get this fixed on your cablecard if you get hold of the right person inside Cox.

Oh, I'm satisfied my cablecards are probably all correctly authorized - the journey started the same with some phone droid telling me I had to buy their Whole Home Fail, er, DVR. (The one with TWO tuners and 500gb storage - what an amazing product...)

Two of my cablecards are in TiVo Premieres, and those continue to claim lack of authorization. I don't believe that's really the case because the third cablecard is in a SiliconDust HDHomeRun - I can see the new channels in Windows Media Center just fine.

It's pretty ironic that it IS actually a TiVo problem all along. If Cox handled cablecards credibly I might have believed them, too.

Anyway, I got confirmation Sunday night from a TiVo VP that a fix to the Premiere software is being tested and will likely be slated for release "Spring 2012."

So if you've come to this thread after resisting the sales pitch for Whole Home Fail and done the reset-your-tuning-adapter-and-restart-your-TiVo tango a couple of times with our clueless self-appointed friends in the digital age: there it is. This really is a TiVo issue.

ajwees41
Premium
join:2002-05-10
Omaha, NE

Re: CONFIRMED: TiVo Premiere problem, fix coming "Spring 20

so the plus pack are not available on tivo's do to a software error? I find that hard to believe.

tim85254

join:2010-07-15
Believe what you like... but this person is the source of the information, and she's DEFINITELY in a position to know. She participates on tivocommunity.com and responded to a PM I'd sent her.

»margretschmidt.com/Home/Margret_···ign.html


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
reply to BryanInPHX

Re: [CATV] Plus Package HD Channels & CableCARD

Just to be clear, The TiVo issue/problem is only for markets using MPEG4. Cox markets still using MPEG2 should not have an issue.

m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
Reviews:
·Cox HSI


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
The only markets I have seen reports using MPEG4 as of now are:
Cox Arizona
Cox Northern, VA
maybe Cox Las Vegas (only 1 unconfirmed report)

None of the Cox California markets are using MPEG4, yet.

m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
Reviews:
·Cox HSI

1 edit
if you read the article it says tv plus will use mpeg4, so any place that has whole home dvr or tv plus pack availible is using mpeg 4, and when i switch to cali on the cox web site it shows whole home dvr

»ww2.cox.com/residential/sandiego···kage.cox

and there are a few people from CA and LA,nebraska that have posted in this tread as to having access to those channels


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
While Cox may, and probably will eventually move to MPEG4 for the Plus Package channels, Most markets that launched prior to Dec 2011 are still MPEG2. Which is mostly all markets.

m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
Reviews:
·Cox HSI
your missing the point,any place that has the whole home dvr and tv plus those chanels in the are are on mpeg4 while other channels will still be mpeg2

Multichannel News writes that Cox's Advanced TV Plus package, which will use the MPEG-4 delivery method, also includes such enhanced features as multiroom DVR and an on-screen guide that provides more personalized features.

have not seen anything that says tv plus will use mpeg 2


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Ask your contacts in other markets, and see if they are using MPEG4 yet. I have contacts in many other markets with CableCARDS and TiVos and all are still using MPEG2 for the Plus Pack Channels.

Joe12345678

join:2003-07-22
Des Plaines, IL
reply to timaster

Re: Interesting update on this issue

COX better train there customer service better as UNDER FCC RULES

Pay only for equipment you have. Your operator must give you a discount on any packages that include the price of a set-top box if you choose to use your own CableCARD-enabled device. FCC Rule 76.1205(b)(5).

Accurate information on the rental cost of a CableCARD from your provider. Your operator must list the cost of a CableCARD rental on its website or billing inserts and on its annual rate notice, and must provide you with this information when you call. FCC Rule 76.1205(b)(5), 76.1602(b). Typically operators charge $2-4 per month to rent a CableCARD.

Use your own set-top box without extra charge. FCC Rule 76.1205(b)(5)(C). Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box.

Receive all linear channels (channels other than on-demand) in your subscription package. This includes premium channels and specialty channels. For some channels delivered using a technique called switched digital video, you may need a second device called a tuning adapter. This device is typically provided at no additional charge to CableCARD customers. FCC Rule 76.1205(b)(4). CableCARD-ready devices currently cannot receive your cable operators Video on Demand services.

tim85254

join:2010-07-15
True, it costs the consumer nothing to complain to the FCC.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to Joe12345678
cox and tivo are working on getting ondemand to work on the tivo.