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BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
reply to BryanInPHX

Re: [CATV] Plus Package HD Channels & CableCARD

Just to be clear, The TiVo issue/problem is only for markets using MPEG4. Cox markets still using MPEG2 should not have an issue.

m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
Reviews:
·Cox HSI


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
The only markets I have seen reports using MPEG4 as of now are:
Cox Arizona
Cox Northern, VA
maybe Cox Las Vegas (only 1 unconfirmed report)

None of the Cox California markets are using MPEG4, yet.

m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
Reviews:
·Cox HSI

1 edit
if you read the article it says tv plus will use mpeg4, so any place that has whole home dvr or tv plus pack availible is using mpeg 4, and when i switch to cali on the cox web site it shows whole home dvr

»ww2.cox.com/residential/sandiego···kage.cox

and there are a few people from CA and LA,nebraska that have posted in this tread as to having access to those channels


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
While Cox may, and probably will eventually move to MPEG4 for the Plus Package channels, Most markets that launched prior to Dec 2011 are still MPEG2. Which is mostly all markets.

m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
Reviews:
·Cox HSI
your missing the point,any place that has the whole home dvr and tv plus those chanels in the are are on mpeg4 while other channels will still be mpeg2

Multichannel News writes that Cox's Advanced TV Plus package, which will use the MPEG-4 delivery method, also includes such enhanced features as multiroom DVR and an on-screen guide that provides more personalized features.

have not seen anything that says tv plus will use mpeg 2


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Ask your contacts in other markets, and see if they are using MPEG4 yet. I have contacts in many other markets with CableCARDS and TiVos and all are still using MPEG2 for the Plus Pack Channels.

Joe12345678

join:2003-07-22
Des Plaines, IL
reply to timaster

Re: Interesting update on this issue

COX better train there customer service better as UNDER FCC RULES

Pay only for equipment you have. Your operator must give you a discount on any packages that include the price of a set-top box if you choose to use your own CableCARD-enabled device. FCC Rule 76.1205(b)(5).

Accurate information on the rental cost of a CableCARD from your provider. Your operator must list the cost of a CableCARD rental on its website or billing inserts and on its annual rate notice, and must provide you with this information when you call. FCC Rule 76.1205(b)(5), 76.1602(b). Typically operators charge $2-4 per month to rent a CableCARD.

Use your own set-top box without extra charge. FCC Rule 76.1205(b)(5)(C). Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box.

Receive all linear channels (channels other than on-demand) in your subscription package. This includes premium channels and specialty channels. For some channels delivered using a technique called switched digital video, you may need a second device called a tuning adapter. This device is typically provided at no additional charge to CableCARD customers. FCC Rule 76.1205(b)(4). CableCARD-ready devices currently cannot receive your cable operators Video on Demand services.

tim85254

join:2010-07-15
True, it costs the consumer nothing to complain to the FCC.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to Joe12345678
cox and tivo are working on getting ondemand to work on the tivo.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to tim85254

Re: CONFIRMED: TiVo Premiere problem, fix coming "Spring 20

no what I don't get is if the hardware for the tivo is mpeg4 why is there a software problem that doesn't allow the plus package channels in mpeg 4?

tim85254

join:2010-07-15
A possible answer is in your question. The hardware can handle it but the software is handling the setup messages wrong. Every tuning event is a conversation between the cablecard, TiVo and tuning adapter.

h.264 video is new - likely there's some message coming from the cablecard/TA during the tuning event and its not being interpreted correctly. The cablecard/TA is likely telling the TiVo (and this is very simplified conjecture) that channel is in the stream located at xxx Mhz, this is the expected bitrate of the stream (and perhaps what the error correction level is), video PID yyy, audio PID zzz, and the codecs used for both the audio and video. PIDs are headers in the stream that tag what the content is of the next few hundreds or thousands of bytes, it gets complicated.

Quite likely it's mis-identifying the codec and leaving the chipset (hardware) configured to decode mpeg2. If the hardware is expecting mpeg2 and sees h.264 it will send back some sort of exception (there's a problem!) which is being displayed to the end-user as "channel not authorized." Why that error? Either its the default "I give up" last-resort error message, or its the same condition that happens when you tune a channel that really isn't authorized: the keys don't generate a viewable/listenable set of streams and are just delivering garbage bits. I'd bet a hardware mpeg2 decoder is going to consider h.264 to be "garbage."

It's all just conjecture though, to know what the conversation really is would require getting documentation from Cisco that's likely covered under NDA.

A failure to negotiate can be as simple as uppercase/lowercase not matching what's really expected, maybe there's an extra byte, or a missing byte... hard to say. You'd have to use test equipment to decode at the protocol level.

ajwees41
Premium
join:2002-05-10
Omaha, NE
so why then can a pc tuner pick up the channels while tivo can't if they use the same cable card software? I wonder if cox is just not allowing them on the tivo's?

timaster

join:2002-02-04
Tulsa, OK
said by ajwees41:

so why then can a pc tuner pick up the channels while tivo can't if they use the same cable card software? I wonder if cox is just not allowing them on the tivo's?

Thats not a Cable Card issue. All the cablecard does is check authorisation and decode the raw encrypted datastream and give the result back to the host.

At that point its up to the hardware/software (PC, Tivo, etc) to know what to do with the datastream. If the Tivo isn't correctly handling the decrypted H.264 or mpeg4 datastream, that could be the issue. The PC seems to manage the feat just fine.


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
reply to ajwees41
Ceton took an interest in this issue early on, Back in November, see first post, and has the ability to release firmware updates much faster than TiVo. TiVo never took this issue seriously until recently.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to BryanInPHX

Re: [CATV] Plus Package HD Channels & CableCARD

Omaha is a 1Ghz plant, so maybe that's why some trio areas are able to be mpeg 2 vs mpeg just a thought.

Foxbat121

join:2001-04-25
Herndon, VA
reply to ajwees41

Re: CONFIRMED: TiVo Premiere problem, fix coming "Spring 20

said by ajwees41:

so why then can a pc tuner pick up the channels while tivo can't if they use the same cable card software? I wonder if cox is just not allowing them on the tivo's?

If it took TiVo this long and doesn't have the fix, I'd suspect TiVo cheapened out on the hardware and didn't put in a H.264 decode chip in the box. While modern PCs can brute force decoding H.264 HD video using CPU power alone, TiVo box may not have such powerful CPU inside.

ajwees41
Premium
join:2002-05-10
Omaha, NE

1 edit
said by Foxbat121:

said by ajwees41:

so why then can a pc tuner pick up the channels while tivo can't if they use the same cable card software? I wonder if cox is just not allowing them on the tivo's?

If it took TiVo this long and doesn't have the fix, I'd suspect TiVo cheapened out on the hardware and didn't put in a H.264 decode chip in the box. While modern PCs can brute force decoding H.264 HD video using CPU power alone, TiVo box may not have such powerful CPU inside.

if the hardware decoder was or is cheap how can a software update fix it? sounds more like the tivo firmware can't pick up the mpeg 4 stream even though there is supposed to be mpeg 4 hardware.

found this An update for the NoVa area.

I just got off the phone with a helpful representative from Cox. I asked about the current issue I'm having with the Plus Package premium channels, i.e. Cox is unable to authorize the channels. He read me an email from his tech lead that stated that this is a known issue on Tivo's end. Apparently Tivo was not as ready for the roll-out of MPEG4 channels as the lead us all to believe--this makes sense given that SilconDust boxes and other retail boxes are receiving these channels already. According to conversations between Tivo and Cox, Tivo will have a patch worked out and sent to Cox for testing by 20 February 2012 (next week). The Cox representative said that once Cox tests that the patch works, they should be able to authorize the channels. The target date for this authorization is 28 February 2012.

hopefully it will be nationwide or ready, so when cox areas go mpeg 4 on the plus package tivo should get them

djc

join:2009-06-14
Escondido, CA
reply to BryanInPHX

Re: [CATV] Plus Package HD Channels & CableCARD

Does anyone know if San Diego is using 1GHz and/or MPEG4 for the plus package? I have a Series 3 and haven't attempted to have the plug package added but want to know if I can even tune them before i bother calling.


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI
Cox San Diego is using 860MHz-1GHz for the Plus Package HD channels, But is not yet using MPEG4, last I checked. Your Series 3 is 1GHz capable but not MPEG4 capable.

Register and contact Joshuarat at »www.sandiegohdtv.org/forums/thre···ablecard
Cox California's policy is to allow the channels on CableCARDs so I would assume many Cox SD employees are also able to assist.

He can get you set-up, as long as San Diego is still using MPEG2, if/when SD changes to MPEG4 you are most likely out of luck, TiVo has said they have no plans for an update for the Series 3 TiVo.
--
Cox Premier HSI, SB6120, DIR-628, Win7 Desk, Win7 Toshiba Satellite A505-S6973
TiVo Premiere 2TB-WD20EURS, SA8240HDC DVR, Passport Vers: 3.1.091, OS Vers: PowerTV 6.20.75.106sp
DIY-Ext. eSATA DVR Expander No Enclosure Bare HDD - WD Caviar Black WD1002FAEX

ajwees41
Premium
join:2002-05-10
Omaha, NE
he can upgrade his tivo to a newer model


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
AJ, have you bought your TiVo, Yet?

ajwees41
Premium
join:2002-05-10
Omaha, NE
nope

Azlen

join:2010-05-03
Peoria, AZ
reply to ajwees41

Re: CONFIRMED: TiVo Premiere problem, fix coming "Spring 20

Is there an update on this? Did the fix with Cox and Tivo work?


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI
Margret Schmidt, VP of User Experience at TiVo, did confirm that TiVo sent Cox a software patch and Cox confirmed the fix worked, and that the fix would be included in a TiVo software update. That update is in customer beta testing, and reportedly does fix the issue.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to ajwees41

Re: [CATV] Plus Package HD Channels & CableCARD

Bryan we are still waiting for the cox ondemand to launch

Azlen

join:2010-05-03
Peoria, AZ
reply to BryanInPHX

Re: CONFIRMED: TiVo Premiere problem, fix coming "Spring 20

Do you know if it's going to be an individual update or included in a larger update? I would think the number of Tivo Premier plus Cox users in markets with MPEG4 has to be pretty small. I wonder if there is a chance of being included in that beta testing.


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI
I received a call today from "Janice" Tempe Field Team Leader at Cox, That TiVo will be releasing a software update for the MPEG4 issue on March 31st, I hope that info is accurate.

There is also another posting with more details on the TCFs
quote:
Just got a call today from a "Janice" at Cox-PHX advising that they have tested the new software and the Plus channels now can be viewed. She indicated that the software version was 20.2.1.M4-01-2-746 and was advised by Tivo that it would be available on or about March 31st.
»www.tivocommunity.com/tivo-vb/sh···t9009560
--
Cox Premier HSI, SB6120, DIR-628, Win7 Desk, Win7 Toshiba Satellite A505-S6973
TiVo Premiere 2TB-WD20EURS, SA8240HDC DVR, Passport Vers: 3.1.091, OS Vers: PowerTV 6.20.75.106sp
DIY-Ext. eSATA DVR Expander No Enclosure Bare HDD - WD Caviar Black WD1002FAEX


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI

4 edits
reply to BryanInPHX

New TiVo lower pricing coming next week w/ larger Premiere HDD

New TiVo lower pricing coming next week w/ larger Premiere HDD
»blog.tivo.com/2012/03/new-upgrad···e-shows/

* NEW Model #TCD746500 - TiVo Premiere $149.99: Records two shows at once and up to 75 hours of HD content
500GB/75 Hours HD, 2 tuners, analog cable, digital cable, FiOS, antenna

* TiVo Premiere XL $249.99 (reduced $50): Records two shows at once and up to 150 hours of HD content
1TB/150 Hours HD, 2 tuners, analog cable, digital cable, FiOS, antenna

* TiVo Premiere Elite $399.99 (reduced $100): Records four shows at once and up to 300 hours of HD content
2TB/300 Hours HD, 4 tuners, digital cable, FiOS w/ MoCA onboard

* The TiVo monthly service fee is now $14.99 per month, with a one-year commitment, making it lower on a monthly basis than most cable offerings
* Multi-service discount pricing is now $12.99 per month
* Lifetime Service, one-time priceing - $499.99 (1st TiVo), $399.99 (addt'l TiVos)


TivoGuy

@cox.net

Re: New TiVo lower pricing coming next week w/ larger Premiere H

I can confirm the new software allows the Plus channels to be viewable...

I wouldn't hold your breath on the 31st tho. But prob not too far thereafter.