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M I Furst

@rr.com

$34.95 magicJack PLUS to existing customers


MJ Plus 48 Hour Offer
Received 11/19/11 in my MJ advertising window:

Dear (Addressed to me personally):

I am offering my newest invention, the magicJack PLUS, to our existing customers first. I wanted to make sure my loyal customers could be rewarded and be first in line. No doubt, most of you will want the option to continue using the magicJack as you have (with a computer), or now just plug into the wall and internet (without the computer) - it's your choice and so easy to use as always. The new magicJack PLUS is the same size as the old one, and it is basically a computer/system on a chip. Our chip developer Dr. YW Sing really outdid himself this time.

The magicJack PLUS will be in Radio Shack first followed by Walmart for $69.95. It will contain everything you need and the first year of service will be free. You will be able to use the same number you had before or you can even port a number to the new magicJack PLUS. You will not be able to transfer your old plan to the new magicJack PLUS. That is just one reason why we are offering a 48 hour special to buy the magicJack PLUS at half price. The price right now is $34.95. This price will not last and I wanted to make sure you knew that. This price is less than what we sell it to retailers for. This is not a gimmick, it is truly my way of saying Thank You for being a loyal customer. To make sure you continue to Love my company and always be totally satisfied with us, you will have a FREE 30 day trial period. The offer is on a first come first served basis. We have sold over 7 million magicJacks and we only have 200,000 new magicJack PLUS to offer. After that, you will have to wait about 60 days more to get yours.

The reviews for the magicJack PLUS by bloggers and reporters have been so positive.
It makes me very proud for them to rave about the call quality and ease of use.

Thanks for being a great customer.

Dan Borislow
CEO magicJack, Inventor and Founder


bitstopjoe

join:2009-08-02
Pen Argyl, PA

So you got a 48 hr sale ad 9 days or so ago ( a TAD more than 48 hrs) and posting it now????

uhhh ok.......
--
Joe Sica



M I Furst

@rr.com

Thanks for catching my typo. I received the ad from MJ this morning, Tuesday, 11/29/2011.

Mea culpa. Mea maxima culpa.



MagicalPig

join:2008-07-25
reply to M I Furst

"You will not be able to transfer your old plan to the new magicJack PLUS. "

No thank you.



bitstopjoe

join:2009-08-02
Pen Argyl, PA
reply to M I Furst

Whew ok.. Sorry, but it didnt make sense to me which is why I said what I did. NOW it makes sense. Thank you for the update...
--
Joe Sica



bitstopjoe

join:2009-08-02
Pen Argyl, PA
reply to MagicalPig

TRUE, but you can continue using your old MJ till it expires. So not exactly the same as transfering your time left, but as least it is still there to use and not "lost, per se . If they both have the same number, of course one will expire prior to the other.
Just my 2 cents...
--
Joe Sica



mary riggs

@rr.com
reply to M I Furst

WAS WONDERING IS THE SALE GONNA BE GOOD TILL THURSDAY THATS WHEN I GET PAID AND WE ARE A EXSITING CUSTOMER OF MAGIC JACK AND WE LIKE IT AND WE WANT TO HAVE THE PLUS NOW PLEASE EMAIL ME AND LET ME KNOW PLEASE THANKS


FadedMagic

join:2011-11-30

2 edits

I know that people have been seeing this offer for the past week or so. It hasn't shown up for me yet. If you get the link from someone else it will recognize it isn't "your" offer and will reject it. I even called MJ because I am about to expire and NetTalk is offering better pricing (and they claim better service, certainly better customer service than MJ) to existing MJ cusomters for the NT2 than MJ is offering for the MJ+ unless you have this offer. They said no dice, nothing they could do, and that they have no authority. They did offer to explain to me how to get my very own MJ+ for "just" $69.95. No thanks! If my MJ contract is up (in 2 wks) before I see the offer then I am going to switch to NT2. If they present me the offer I will buy the MJ+. I told them that and they still wouldn't budge. Oh well, the ball is in their court. I don't think NT is any worse than MJ so it isn't like it would be a step down if that happens.

btw, I do think they have screwed the proverbial pooch on their policy of not transferring accounts. They are seriously alienating loyal users that bought long term contracts just so they can keep their revenue instead of applying it to the upgraded account. I am sure this is some MJ exec's brainchild thinking people will keep their MJ and still buy the MJ+. Instead, people are furious about this latest bonehead move by MJ and are going to NT or elsewhere out of anger and spite. I don't blame them. Plus, anyone who knows that MJ is screwing their loyal customers like this won't even consider buying more than a year commitment. It isn't worth the possible $10 per year savings to potentially lose 2 or 3 years of prepaid service when they come out with the next new thing. Or, worse yet, you feel stuck and trapped with the old technology because you've prepaid. So, their short term greed is going to bite them hard in the end.

Geez, I could teach Dan and his bozos a thing or two about business and marketing. Oh, and customer service. Then again, anyone who has ever bought anything in their life could teach MJ a lot.



Jack Magic

@comcast.net
reply to M I Furst

I have spent roughly 3 hours with the MagicJack chat group trying to utilize this offer with no success. They keep having me try the same steps over and over again. There apparently is no way to actually purchase the unit for $34.95. From the dial pad, the ad takes you to a page where you log in with your email and password which then takes you to a page where you are given no options, buttons, etc. and told to wait for a notification from somewhere, sometime in the future.

That the chat group cannot get one to the site to exercise the offer is either extremely poor execution of the offer or deceptive advertising.

I currently have 5 MagicJack units and have greatly appreciated the product over the last couple of years. The delivery of service for the units has not been flawless, but given the cost and the usefulness of the product, easily forgiven.

Therefore, I expect it is just poor execution of the offer, ie, someone putting in the wrong URL.


FadedMagic

join:2011-11-30

Yeah, don't even get me started on their circular web pages that make absolutely no sense at all. And no matter what you click it is trying to get you to select something that is for their benefit (like auto renew) or to buy something that isn't really what you want. That, combined with their cartoonish home page and web site is quite unbelievable. It all seems so fly by night, like the place is run out of a basement of a payday loan shop or something. You know it's legit but every move feels like a scam. I am afraid if I click wrong I will accidentally buy a used car.



Pragms

@twtelecom.net
reply to Jack Magic

I wasted 2hrs with Chat and called at 18006491271 to order...but no sucess....
its so painful...is it really not worth saving $20-30 and wasteing 2-3hrs + frustation...don't try it.



Old man

@comcast.net
reply to M I Furst

I got your ads for $34.95, that is nice but i have a 5 yrs subscription on my old MJ which you can not transfer to your new MJ Plus only your old number, that doesn't make sense to me. So why do we call it an upgrade?????



zenone

@comcast.net
reply to M I Furst

I am wondering to if this new plus model is going to be any better than the old one still have not gotten the ad for 34.95 and I may not I can't count the hours I have spent with customer service I know I have had to buy 2 new devices in the last year I sure hope this plu model last longer i would of thought they wopuld last longer than 6 moths



tc1uscg

join:2005-03-09
Saint Clair Shores, MI
reply to FadedMagic

said by FadedMagic:

Yeah, don't even get me started on their circular web pages that make absolutely no sense at all. And no matter what you click it is trying to get you to select something that is for their benefit (like auto renew) or to buy something that isn't really what you want. That, combined with their cartoonish home page and web site is quite unbelievable. It all seems so fly by night, like the place is run out of a basement of a payday loan shop or something. You know it's legit but every move feels like a scam. I am afraid if I click wrong I will accidentally buy a used car.

Just because it doesn't work for you or you hate MJ doesn't mean it's not great for someone else.Maybe it's a layer 8 problem? I've had a MJ for over 2 years as a backup phone and dedicated fax line (and phone calls too ) It's clear you hate MJ but from what I've read, your just jumping from one pan to the next. I read up on the NT duo 2 and I'm not impressed. Sounds like a knockoff of the MJ+. Regardless, I've already ordered my 2nd Mj and got the plus. Paid the 20 bucks to port my Comcrap phone over and will soon be enjoying having no phone bill for 12 months.

viafax999

join:2000-06-03
Westford, MA
reply to Jack Magic

Don't see the difficulty in getting one from their offer.
Click on the offer panel and you get a window that descibes it.
Click on the Click here for free trial
Enter your account email address and password
You get a window that shows the delivery address and the card number you last used.
Check the card type - credit or debit, or select a new card and then enter the number and check the type
Click the Complete Free Trial Request button that appears


gogreen

join:2010-09-10
Virginia Beach, VA
reply to tc1uscg

actually the MJ plus is a copy cat of the Nettalk DUO



kemis

@suddenlink.net
reply to M I Furst

I got the offer today and wanted to check it out further before buying. I just re-read the e-mail and figured out that my 5-yr contract I just bought a few months ago would be wasted if I upgraded to the new Plus version. What!? I don't understand how/why I can't just upgrade my device... But what others have mentioned makes the most sense... it's a short term revenue situation I also think will bite them in the rear later.

I also agree with the sentiments of a previous poster. I know this company is legit, but I also feel like I'm being scammed at every turn. The moment I bought the device, I thought it was another "As Seen On TV" scam but worth the risk, then when I renewed a long time ago and his daughter was still on the home page, I thought "this can't be real." The e-mail I got today *really* looked like a scam (double-checked the URLs & SSL certs to be sure!). Their Web site is still very awful, etc.

I *love* my MagicJack, though!! It's completely worth what I've paid for it (and possibly more), but to tell me I'm "special" by offering me a "48-hour" only deal, but, oh yeah, the 5-yr renewal I just bought "can't" transfer to the new device (as if the device has anything to do with my service) doesn't rub me the right way... and I'm sure many others will soon feel the same.

It's tempting to toss my 5-yr renewal in the trash and upgrade again to not have to worry about the dang software app popping up each time I make a call or shutting my PC down and losing telephone, but once again, to agree with a previous poster, the business practice doesn't set well with me and makes me want to bail completely out of disgust.

Anyone remember Netflix's desire to spin off Qwikster? How well did that "to make it easier for YOU, the customer..." surprise decision work out for the company? I don't know how much money Magic Jack actually has by now, but I'm sure it's enough to update their site, run spell/grammar check on their e-mails, and figure out a way to appreciate their current long-term customers more than by offering a discount a month after the device has already been in stores that's only half of what I just paid to renew my service--not knowing at the time all MJ service commitments are per jack & not per customer.

Sheesh,
Matt

P.S. - Seriously, read this quote from the e-mail ad I received and tell me it looks & sounds professional...

"You will not be able to transfer your old plan to the new magicJack PLUS. That is just one reason why we are offering a 48 hour special to buy the magicJack PLUS at half price. The price right now is $34.95. This price will not last and I wanted to make sure you knew that. This price is less than what we sell it to retailers for. This is not a gimmick, it is truly my way of saying Thank You for being a loyal customer. To make sure you continue to Love my company and always be totally satisfied with us, you will have a FREE 30 day trial period. The offer is on a first come first served basis. We have sold over 7 million magicJacks and we only have 200,000 new magicJack PLUS to offer. After ! that, you will have to wait about 60 days more to get yours."


FadedMagic

join:2011-11-30

1 edit
reply to viafax999

lol, you just fell for their latest deceptive ad. They plaster "2011 product of the year" all over the page and then they list "Magicjack +" then "free shipping" on the next line down so it actually says "magicjack + free shipping" People like you THINK they are buying the plus but really it's a plain MJ not a MJ+. If you don't have the specific offer panel you don't just click and get the offer. If you had actually gone thru the purchase you would have found it saying in very inconspicuous print "you will be billed 69.95 on day 31". Joke's on you bro.


FadedMagic

join:2011-11-30

1 edit
reply to gogreen

exactly right about who the copycat is. And if someone reads about the NT2 and isn't impressed I don't see how they could possibly be impressed by mj+. They are essentially the exact same product with the primary difference being NT's superior customer service and absence of blatant slimy business practices. Google is our friend on this one.


FadedMagic

join:2011-11-30
reply to tc1uscg

I never said the technology doesn't or won't work. I love the technology, it's why i bought in 3 yrs ago. The concept is great but the company flat out sucks. You'll get your well deserved dose of layer 8 the first time you need tech support. Good luck I hope it works for you.



MagicLove

@cox.net
reply to M I Furst

I just ordered SIX of them at the discounted price! They make great Christmas presents.

Already have two in operation for about the past 45 days. Working well. Also have a NetTalk Duo. Prefer the MJ.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13

said by MagicLove :

Also have a NetTalk Duo. Prefer the MJ.

Why? Just curious....


m3uke2x4

@bell.ca
reply to M I Furst

i would like to buy majic jack plus


FadedMagic

join:2011-11-30
reply to PX Eliezer7

said by PX Eliezer7:

said by MagicLove :

Also have a NetTalk Duo. Prefer the MJ.

Why? Just curious....

Perhaps posted by an employee of MJ. Hard to fathom this as a great Christmas present, much less 6 of them. Didn't know you could even get 6 of them at the discount. Considering these two technologies are essentially the same like was stated before the biggest difference would seem to be the horrible MJ customer service and underhanded tactics. Hard to believe I find myself ready to buy MJ+ for $35 when offered. All things being equal I would go to NetTalk just to leave the MJ circus behind. For $35 less on a line that isn't that ciritical to me, I will try MJ+ for a year. It seems clear that NetTalk doesn't think they need to discount, probably feeling they can easily compete with MJ and their shenanigans over a longer period of time. They are probably right considering Dan's track record.


vbcomer

@express-scripts.com
reply to M I Furst

I am really disappointed by MJ for not allowing me (or existing customers) to transfer existing plans over to the MJ+. I now know that I made a mistake by signing up with them for 5 years. Mark my words, MJ, as soon as the service expires, I will leave.

Greedy companies like BoA, Netflix, or Apple won't have my business.



MagicLove

@cox.net
reply to FadedMagic

FadedMagic, I'm NO employee of MJ, just a very happy customer to be saving a HUGE amount of money every single month by using a MagicJack. I remember once overhearing a wise business man saying to be concerned about recurring expenses as they are the costs that are pernicious. I love saving a buck. In this economy, that's considered smart.

And yes, Christmas presents. A few years ago, I bought 20 MJ's as presents and they were happily received. It's still a good conversation piece!

BTW, I just turned a friend on to MJ. He's been paying over $55.00 per month to a cable company for phone service (yikes!). He fired up his new MJ+ two days ago and loves it! So let's see: $660.00 - $70 = $590.00 in savings per year! The numbers speak for themselves.

Finally, someone else asked about why MJ versus NetTalk. I find that NetTalk forces all the RTP voice mail (the audio) to Miami which is completely on the other side of the country from me which results in poor audio quality. When I'm using NetTalk, I'm often told my voice is choppy, yet when I immediately call the person back using my MajicJack line, everything is fine. I have a multi-line phone, so all other components involved in the conversation are the same, IOW, it's not my Internet, routers, phone device, etc.


FadedMagic

join:2011-11-30

said by MagicLove :

FadedMagic, I'm NO employee of MJ, just a very happy customer to be saving a HUGE amount of money every single month by using a MagicJack....And yes, Christmas presents. A few years ago, I bought 20 MJ's as presents and they were happily received....Finally, someone else asked about why MJ versus NetTalk. I find that NetTalk forces all the RTP voice mail (the audio) to Miami which is completely on the other side of the country from me which results in poor audio quality. When I'm using NetTalk, I'm often told my voice is choppy, yet when I immediately call the person back using my MajicJack line, everything is fine. I have a multi-line phone, so all other components involved in the conversation are the same, IOW, it's not my Internet, routers, phone device, etc.

Thanks for the additional info. That is an interesting comparison and useful info as to WHY the quality difference might exist. That's probably the first time I've seen it stated in those terms. btw I'm not a MJ hater, but I don't like their business practices and I don't think they'll survive long term unless they become more customer friendly and lose the appearance of being sleazy and a scam. I have been an MJ customer for 3+ years using it on a non-critical line and in spite of all of this I will buy a MJ+ if and when I see the promo offer. I am hoping it's finally the solution that can help me lose my land line.


MagicLove

@cox.net

Years ago, with the original MJ, I experienced a few problems because the USB port power was insufficient or the computer was underpowered. Because I call a lot, I decided to dedicate a standalone low-wattage, relatively low-cost computer to the MagicJack and ever since life improved greatly. In the beginning, when i had newbie questions, tech support left something to be desired, but they've improved a lot, but still, even with multiple MJ's, I have very little need (actually no need) to contact them, so I don't get wrapped up in the past.



DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
kudos:1

said by MagicLove :

Years ago, with the original MJ, I experienced a few problems because the USB port power was insufficient or the computer was underpowered. Because I call a lot, I decided to dedicate a standalone low-wattage, relatively low-cost computer to the MagicJack and ever since life improved greatly. In the beginning, when i had newbie questions, tech support left something to be desired, but they've improved a lot, but still, even with multiple MJ's, I have very little need (actually no need) to contact them, so I don't get wrapped up in the past.



Why you have good results, in a nutshell. I'm using a laptop with a broken screen. 16 watts when MJ isn't in use, a few more when it is.

It's nice to hear that someone is having better luck with chatty support.

My problem has always been the way the company is run rather than any issue with the hardware itself.

FadedMagic

join:2011-11-30
reply to M I Furst

I don't want it to be dependent upon the computer and I don't want a thin client running dedicated to MJ, that is why MJ+ and NetTalk Duo are so appealing. There seem to be some early issues with error 23 but I did go ahead and order my MJ+ for $35 + $10 fees and shipping today using this technique:

»www.magicjacksupport.com/no-prom···605.html

If you want to use this method, better hurry. I'd guess customer service will suddenly not be able to find your Account ID for you once Dan gets wind of this workaround. YMMV