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[TV] Complaints - Worse services ever My complaint concern Rogers company, since October 6, 2011. They blocked my cell phone, all my movies (TMN channels), because they allege that I have two old accounts a total of over 4000 dollars that I owe. I tried several time to contact them to discuss, but they refuse to explained to me how that happen, since I have my account with Rogers over 10 years now, I always pay my bills each month, and now since October 6, I am paying for service that I do not have. I request to talk to supervisor, and the agents refuse, I requested for them to send me all the information regarding those accounts, information such as who open the accounts, when they open the account, what the identity they use to open the accounts, the phone number of the cell phone or others relates to those account, the way they used to pay the account etc. They refuse to send me any information.
Hope you haven't let this sit since Oct 6 with such a mild response to their serious action. Denial of service is a breach of contract if they expect you to pay. On top of that it will affect your credit rating. Get on this right away. Don't explain to the first person who answers tell them you want "customer service or customer retention". Call during the day, not at night or weekends when you are more likely to get part timers
North York, ON
If those other accounts are in 'your name', and are preventing you from signing up with Rogers, then by law (PIPEDA) they must provide the info on those accounts - they can't just refuse.
Get the employee's name, and if possible their employee number, and request to speak to a Manager.
If they won't let you speak to a Manager after that, escalate it to the Office of the President.
Click "Make a Complaint" then hit Step 3.
Fill in the fields, and you'll have a call back within a few days.
reply to Frustrations
This is clearly a case of identity theft. There are lots of fraudsters out there that steal people's identity, open up cell phone accounts and get subsidized smartphones, sell them for profits and then abandon the accounts. You need to escalate this to OOP, Loss prevention, and contact your local police department and possibly get lawyers involved. Also contact the credit bureau and have them put a block on all inquiries on your credit profile.